Gail Le Bransky is the Principal Manager Accessible and Inclusive Transport at Transport for NSW.
Abstract: Since the introduction of the Disability Standards for Accessible Public Transport in 2002 there have been considerable gains in the accessibility of public transport services in NSW. Transport for NSW is committed to an ongoing program to eliminate or reduce barriers to access to public transport services. A ‘customer first’ culture within has shifted Transport for NSW’s focus from compliance with standards to delivery of a high level of access and service for all customers. This paper will outline the steps taken
to improve accessibility of public transport services in NSW. In addition to outlining Transport for NSW’s achievements in access, the paper will consider: what whole of journey accessibility means for an older person; how the local walking environment can support access to public transport; how customer service improvements can reduce difficulties in the physical environment and; possible barriers to full implementation of the Standards.
A presentation on this topic by Gail for another event is available on Slideshare.