Edited transcript from live captioning of Bill Forrester’s presentation.
Synopsis: This presentation explains the importance of customer service in tourism and that many tourist now and in the future have a disability and many more will be ageing. Gearing up as in industry in Australia has been slow and there are missed opportunities. Bill uses examples from overseas to show how we can improve the design of tourism opportunities.
Bill Forrester Presentation transcript PDF
Bill Forrester Presentation transcript Word
Bill Forrester Slideshow PDF 6MB