Hotel Executives’ Perceptions of People with Disability:

Facilities in Malaysian Luxury Hotels

This short article reports on interviews with senior hotel staff to ascertain their attitudes towards guests with disabilities and the facilities they provide. While they adhered to the relevant building codes for the rooms, accessibility to other parts of the hotel was often absent. Marketing and communication and staff training are briefly covered.

Download the article by Jazira Anuar , Wan Nazriah Wan Nawawi, Khazainah Khalid, Mushaireen Musa from the Faculty of Hotel and Tourism Management Universiti Teknologi MARA, Dungun, Terengganu, Malaysia