The development of a universal accessibility framework for National Parks in South Africa and Zimbabwe
This thesis takes a marketing approach to explore the experiences and preferences of people with various disabilities when visiting national parks in South Africa and Zimbabwe, and to set up a framework for policy. Key points in the abstract are “Most importantly, all people with disabilities were strongly against steps and staircases in all facilities since they are a serious barrier to accessibility regardless of type of disability. They also attach more value to how they are treated when they visit national parks. This was identified as more important than physical access.” Eleven factors were identified from the factor analysis: transport; parking and entrance; the reception area; restrooms; bird watching and game drives; trails; information accessibility; interpretation; water-based activities; accommodation and dining as well as campsites.