Banking, IT and Diverse Personas

Screenshot diverse personasBarclays Bank IT Accessibility Team has been developing resources to aid project teams when they’re thinking about how accessibility should feature in their design process. One of these is their ‘Diverse Personas’ – a set of profiles of  a range of people with disability including dyslexia, colour blindness, cerebral palsy and mental illness. The Diverse Personas handbook uses comic book characters. Each profile details the likes and dislikes of the person, which methods they use to engage with the bank and why, how they currently use technology, and, more importantly, how they’d like to use it if they could.

Thanks to Shane Hogan from the Centre for Excellence in Universal Design in Ireland for this item.

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