Airline travel has featured in the media as problematic for people with disability and other needs. Virgin Atlantic flew the British Invictus Games team to Miami for the 2016 Games and in the process learned a lot about accommodating various additional needs of passengers. While the promotional video below shows what they can do, it is worth noting that this was a one-off flight and passengers did not have to mix with passengers who do not have or understand disability. It remains to be seen if Virgin Atlantic’s claims for accessibility reach throughout the whole organisation and all flights. Virgin Australia has yet to catch up. However, good to see a start – a change in attitude is needed before a change in policy can happen.
Virgin Atlantic has a Special Assistance Team that can be contacted via the airline’s website.