Inclusive design is more than a checklist

A desk with a large sheet of paper and pink post it notes. A person stands with their hand resting on the table.“Truly inclusive designs are never really finished, and becoming fluent in inclusive design takes more than a checklist. We all need a map when we start exploring any new world, …” This is the introduction to a “guidance map” aimed at leading individuals and teams through the processes of creating inclusive thinking and practice. Although focused on technology, some of the principles and processes can be applied in most situations. For example, “Learn about your audiences; their motivations, needs, behaviors, challenges, pain points and goals”. The key headings in this article on are: Broadening perspectives and building empathy; Bringing diversity into teams and processes; and Building inclusion into designs.