Inclusion should be a choice

A group of young women stand in a circle with their forefingers and middle fingers spread out and joined up to make a star shape.One of the findings from a study of an inclusive youth summit was that inclusion should be a choice. A group of young people with and without disability were brought together to explore art and social justice. Group behaviours were observed and documented in an honours thesis. There are some good take-away messages from this event.

The thesis is by Megan Price, who is a youth coordinator. She describes the context, the participants and behaviours and the story of the event. The implications from her observations were:

    • Neurotypical young people needed one to one leadership to understand and practice inclusion
    • The ableist model in the outside world perpetuates excluding behaviour
    • Inclusion needs to be a choice, not forced – you have to want to be included.
    • Building trust and confidence to see how identities overlapped
    • Being open and honest with group members and treating them as people

Megan Price comments in the concluding remarks:

“I feel that a properly done inclusive program should be rooted in something that isn’t disability focused. It can be video games, it can be social justice, it can be education or art, it can be literally anything else. But when we make the target group the group’s focus, we’re already offsetting power and inputting a dynamic. Inclusive groups can’t get rid of power imbalances that their larger society has created but they can
acknowledge them and work to counteract their effects within the group. “

There is much to gain from reading this thesis as it brings the topic to a grass roots level and out of an academic focus. 

The title of the thesis is, “What Makes Inclusion Work: An Autoethnography on Coordinating an Inclusive Youth Advocacy Program”. 

Abstract:  In this autoethnographic thesis, I analyze my observations as the co-coordinator of an inclusive youth advocacy program (YAP) to detail what made inclusion successful, and what was ineffective. I had the unique position of facilitating conversations and workshops around social justice issues and how to advocate using self-expression and art. In this thesis, I will reflect on the Inclusive Education Conference (IEC) in Spring of 2019, and the Summer Summit in the summer of 2019, both in Portland, Oregon. At the IEC some of the observations noted as harmful to inclusion included: people wanting to silence the youth, inclusion being coerced, neurotypical youth segregating due to lack of support, youth creating a hierarchy based on disabilities, and inability to support youth due to lack of knowledge.

The biggest takeaway was the importance of intersectionality. The observations around detrimental practices led to changes for the summer summit. Changes included: having more understanding of workshop, interview the youth to determine their motivation for being involved and their goals, schedule breaks to encourage socialization outside the workshops which led to more inclusive workshops, and being transparent with the youth so they felt comfortable to express themselves and make mistakes. Ultimately, the most damaging elements to the inclusive youth program were 1) When neurotypical youth are neglected due to the focus on inclusion. 2) when the outside world is still modeling ableist behavior. 3) when inclusion isn’t a choice. The key finds that made inclusion most successful for this program were 1) the focus on intersectionality. And 2) being transparent and open with the youth. I also strongly encourage inclusive youth programs to not be rooted in disability as it already offsets the power dynamic of the group: rather have the group focus on a common interest.

 

The myth of the accessible bathroom

A bathroom with red tiled wall has a white wc pan and two drop down grab bars. It's indicative of an accessible bathroom.Videos explaining universal design, almost universally start by showing a person in a wheelchair. This is one reason why people think universal design is disability design. It’s also why they think they don’t need it – it’s for the “others”. 

When the classic 7 Principles of Universal Design were devised in 1997, the concept was envisioned as mainstream. Hence the use of the term “universal”. However, universal design does benefit people with disability most. And it’s difficult to explain universal design without including people with disability

A video from the United States, titled Laying the Foundation for Universal Design, also starts with wheelchair users. In the second half it moves onto the 7 Principles as originally intended. It emphasises that universal deign goes beyond compliance. In this case, the American with Disabilities Act (ADA). 

One speaker captures the concept well, “I laughingly talk about the myth of the accessible bathroom, because there are so many ways you can meet the intent of the law, and still it doesn’t meet everyone’s needs”. Looking for flexibility in the solutions available is the key. It’s critical to think about how different people respond, perceive or interact with a design.

This video is one in a series and good for introducing people to the concept of universal design. It has some good take home messages. However, the focus is on people with disability. There is little mention of children, older people, people who are neurodiverse, and those using wheeled devices other than wheelchairs.

Similarly to Australia, the US legislation, ADA, does not require universal design. Compliance usually results in accessibility as an afterthought. Universal design is a set of performance guidelines that explain why it should be done.

Thanks to LifeMark in New Zealand for this find. The video was created by Tools for Life Georgia AT in the US. It is one of a series.

 

Design details and everyday experiences

Title of the article in white text over an image of the top of an escalatorWhat is it about designs that either include or exclude users? Many designs are everyday – the things we hardly notice. That is, until we have difficulty using them. Design students need to see how exclusion happens.

Deborah Beardslee takes the perspective of physical ability to analyse how inclusion and exclusion happen in the design process. She notes that most designs work reasonably well for most people even if they aren’t designed that well. But we are all familiar with some degree of compromised experience. For example, hard to read instructions, doors that are difficult to open, places difficult to navigate and generally unappealing places.

Beardlee’s article will be of interest to design educators as well as practitioners. It focuses on examining everyday interactions with commonplace items with analysis of several examples. The aim of the paper is to encourage strategies for educating designers to be more inclusive. 

The title of the article is, Inclusive, High Quality Decisions? Macro/Micro Design Impacts within our Everyday Experiences, and was accessed from SEGD.org Universal Design webpage.

Abstract:  Age and physical ability are natural filters for assessing the successes of designed objects, messages, and experiences. Design problem solving contributes (or not) to the resolution of challenges faced by aging and/or physically challenged individuals as they interact with products and contexts in the built environment. This paper examines some design details, solutions, and situations that impact everyday inclusivity and quality of experience, and suggests approaches toward understanding and increasing interaction success for all of us.

The comparisons presented in this work are intended to initiate an evolving platform for the discussion and development of design education strategies and content that prioritize aging and physical ability issues. Some familiar macro and micro examples have been chosen to illuminate everyday user interactions, challenges, and considerations. Ideally, increased exposure to these aspects, through audience-, age-, and ability-related projects, courses, and curriculum, will strengthen awareness and empathy in young design students, and encourage thoughtful, and more inclusive, design in the future.

Online learning: does it work for everyone?

Online learning is not new for many higher education students and teachers. Accessibility of online content is improving but there is still a way to go. Students with hearing loss are at a greater disadvantage than many others. Hearing loss is not something you only get as you age. Many young people aren’t even aware they have a hearing loss. An article in The Conversation discusses the issues and provides links to some resources.

Students with hearing loss rarely speak up about it, so lecturers will never know who is missing out or how many are missing out. Regardless, all students learn better with captioningThere are some myths about the cost of captioning. Yes, before Google and YouTube developed Do-It-Yourself captioning, it was expensive to get videos captioned. But times have moved on. However, live captioning with a stenographer is another matter.

The title of the article is, How to help students with a hearing impairment as courses move online. It has good, easy to do advice.

If you want more tips on making sure everyone is included in videoconferences, have a look at the previous post, Videoconferencing: Zoom in to hear

Why make your podcast accessible?

A graphic with a headset and the word podcast.There are at least two reasons to make podcasts accessible. First, they reach more people, and second search engines like it. It’s the same reason why descriptions of images are important. Both reasons help grow your audience. A third reason is that transcripts help you to find the content at a later date. If you have transcripts for every show, you can search and reference what was discussed on your show at any point. In essence:

It’s the right thing to do
People with disabilities benefit
Other people benefit
You benefit – Your content is indexed
Your reach increases
There may be legal requirements

The Podcast Accessibility website has more detail on the list above about making podcasts accessible and why it is important for everyone. It also has other useful information apart from transcripts. It’s an easy read.

Videoconferencing: Zoom in to hear

Nine people are shown on a computer monitor.Online communication is great for staying connected, but it is not kind to people with hearing loss. A great blog post gives some excellent tips that everyone should consider when using Zoom. You just don’t know who in your group is finding it difficult to hear.

There are two main issues: One is clarity of speech due to inadequate microphone, sitting too far away from the screen, background noise and/or the echo from the room (like the bathroom sound). The other is the delay between sound and vision so lip reading is impossible. And of course, talking across each other because of the transmission delay.

The blog post, Making the Most of Zoom, explains how the features can be used to best advantage for everyone to hear what’s going on. For example – how to change the video layout so that the active speaker is the largest view to make lip reading easier. Using the chat facility, lighting, muting when not speaking, and using the wave-hand function to get heard in turn. While this is focused on Zoom, many of the tips can be applied to other online apps and programs. There are links in the article to other resources and Zoom information.

You might also be interested in The Conversation article, How to help students with hearing impairment as courses move online

Teaching and learning accessibility

A man in a black shirt sits at a desk with two computer screens in front of him.The technology industry needs more people who understand both technical and accessibility aspects of design. But they are hard to find. That’s because teaching accessibility and inclusion in university courses is still in its infancy. Helping technology students to get their head around accessibility for people with disability has its challenges. In his article based on a case study, Julian Brinkley discusses the challenges for teachers and students, but says it can be done.

“By the conclusion of the semester students were able to both describe the characteristics of various disabilities and how they relate to computer and technology use while demonstrating a baseline ability to design technologies for use by disabled persons.

“These findings collectively suggest that stand alone courses focused on accessibility may prove effective at supporting the goal of introducing topics of accessibility to computer science students and students from related disciplines.”

The title of the article is, Participation at What Cost? Teaching Accessibility Using Participatory Design: An Experience Report

Abstract: As institutions respond to market demand in their training of the next generation of technology designers, there is an increasing awareness of the need to add accessibility to computer science and informatics curricula. Advocates have suggested three strategies for including accessibility and discussions of disability in courses: changing a lecture, adding a lecture or adding a new course. In this paper we report on our experiences with the latter; incorporating accessibility within two new graduate and undergraduate inclusive design courses taught concurrently. We found that while the use of participatory design was decidedly effective in supporting student learning and ameliorating ableist attitudes, creating and managing teams comprised of students and visually impaired co-designers proved challenging. Despite these challenges, overall, students demonstrated steady growth in their grasp of inclusive design concepts as they tackled accessibility challenges through a series of mobility-related group projects. Efficiencies were also realized through the concurrent teaching of both courses though the pace of course deliverables proved challenging at times for undergraduates. We argue that a review of our experience may help others interested in teaching accessibility related courses, specifically in course design and execution.

This paper is from the 51st ACM Technical Symposium on Computer Science Education (SIGCSE ’20), March 11–14, 2020, Portland, OR, USA. ACM, New York, NY, USA, 7 pages. 

You might also be interested in another paper from the same symposium: A Systematic Analysis of Accessibility in Computing Education Research.

From the conclusion, “Our study highlights two main needs in computing accessibility education. The first need is to create a research roadmap for covering and reinforcing accessibility knowledge with clear learning objectives and evaluation methods across several core and elective courses. Second, to implement this roadmap, we need to create and investigate the efficacy of usable accessibility teaching materials to support instructors.”

Autism and cultural diversity

A brightly coloured logo in the style of a jig saw puzzle for Autism Awareness.People with autism are speaking out, and we are learning more about neurodiversity through practice and research. Consequently, it’s time to look at who is doing the practice and research. Is the family’s cultural background taken into account? If so, do researchers and practitioners know how to adapt? A journal article from the UK sheds a little light on the subject. It’s open access, but you have to click on the link, BAME report 2018 revised.docx.

The title of the paper is, Autism in Black, Asian and Minority Ethnic Communities: A Report on The First Autism Voice UK Symposium

Abstract: 

Little is known about the way autism is interpreted and accepted among the Black, Asian and Minority Ethnic (BAME) populations in the United Kingdom (UK). This report summarises a symposium on autism in the UK BAME community in 2018 organised by Autism Voice UK, Participatory Autism Research Collective (PARC) and the Critical Autism/Disabilities Studies Research Group (CADS) at London South Bank University (LSBU).

The stance a family or community take about a condition like autism is influenced by their cultural background. The aims of the symposium were to highlight different perspectives about autism in BAME communities and to preserve the cultural dignity of the community in supporting autistic members. Beliefs about autism, diagnosis, acceptance and support for autistic people from a specific cultural perspective of BAME communities must be cautiously interpreted by autism professionals because beliefs vary among different cultural groups.

Thematic analysis of feedback from participants yielded the following foci. Firstly, cultural, ethnic and religious sensitivities were important to participants who felt that these were often ignored by non-BAME professionals. Secondly, the need for collaboration to improve autism awareness within the community and understanding by professionals of the intersectionality between autism and identity in BAME families was prioritised.

Thirdly, issues around feelings of stigma were common, but delegates felt that these were not well understood beyond people identifying as BAME. An action plan was created which highlighted raising public awareness through community engagement, improving access to information for parents, and culturally aware autism education for professionals and BAME communities.

Designing inclusive surveys

Picture of a hand holding a pen and filling in boxes on a survey formWe all know that no matter how objective we try to be, biases exist. Researchers try to avoid them when they design surveys. But it isn’t easy as bias is by nature invisible to the owner. So a bit of help is handy. Using a screening survey to hire people can disadvantage people from diverse backgrounds for several reasons. Most researchers know the usual pitfalls, but perhaps not those relating to ethnic diversity and cognitive differences. Or for people with disability. A really helpful part of this short article is the reference list. Here are just two items:

A Catalog of Biases in Questionnaires includes sources of bias, issues with questionnaire design, and problems with wording, language use, and formatting, plus more. There’s lots of examples too. By Choi, B. C., & Pak, A. W. (2005)

Another good one is about integrating universal design into questionnaires. The focus is on people with learning disabilities. Of course, this also suits people who find reading English as a second language difficult as well. So the authors recommend that instead of making accommodations for people with learning disabilities, the questionnaire should be designed to suit all participants. Lots of good information here. By Goegan, et al, (2018). 

The title of the article is,  Removing Bias from a Hiring Survey for a Diverse Applicant Pool.  

 

Interacting with Interaction Design

Two men in dark suits stand in front of an interactive whiteboard showing a webpage with lots of information.Higher education institutions teaching interaction design are not producing graduates skilled at producing accessible interaction experiences. An article from Norway reports on the investigation of study programs to see what level of interaction design is included. Few programs include universal design expertise. And graduates are not necessarily conversant with legal and ethical accessibility responsibilities. This is a concern given that we live in a digital world and we all need accessible user experiences. An important finding and it would be good to find out if this is the case in higher education institutions in other countries.

In a nutshell, interaction design is about shaping software so that the end user understands where to find information.

Abstract
The interaction designer plays an important role in facilitating high-quality interactions and accessible user experiences. Currently, interaction designers have diverse and often interdisciplinary backgrounds, in which may create recruitment challenges for the industry. It is also a likely contributory factor to reported challenges on student recruitment to interaction design (IxD) programs – and consequently the reported industry shortage for IxD skillsets. Thus, we need to better understand the interaction designer’s expertise and skills. Facing this fact, the present study provides analysis of Norwegian higher educational (HE) programs within IxD. We investigate in-depth what characterizes the programs, and describe their current content, focus and organization. Overall, the programs educating interaction designers are quite heterogeneous. One of the main finding is that few programs include adequate universal design expertise, and graduates are as such not necessarily conversant with their legal and ethical responsibilities as IxD professionals. We also find a discrepancy between online program presentation and actual content. The paper concludes that added work is needed to alleviate an inadequate articulation of IxD expertise, graduates skillsets, and better support academic and industry recruitment.

 

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