Category: Employment

Telling stories for inclusion at work

Many coloured heart shapes with black eyes and smiles indicate diversity. Telling stories for inclusion.When it comes to diversity and inclusion, economic arguments tend to fall flat.  For many, economic arguments are academic – just information. Storytelling on the other hand is personal and connects with people. It makes the situation real. Telling stories is also the way to learn from each other. An article in the Harvard Business Review tackles the topic of telling stories for inclusion.

Measuring the number of different categories of person in a company is also an academic pursuit. Scorecards, targets and business cases can measure numbers, but what do those numbers actually mean? Inclusion by mathematics is not likely to create empathy and understanding – the real game changers. But whose stories get told?

Stories from leaders are good, but stories from peers are better. The article gives examples where the workforce might be diverse, but it’s not inclusive. This is where nuanced conversations are needed. Leaders need to hear about the impact bias and exclusion actually has on employees. 

Creating safe spaces for storytelling is one way to find out how inclusive a workplace is. The article, How Sharing Our Stories Builds Inclusion gives more detail on this. 

Summary of article

“It’s time for the conversation around inclusion and diversity to take a human-centric approach. It’s not just about the numbers — it’s about the people. Storytelling, one of the most universal human experiences, gives us a rare chance to look through new lenses. And perspective-taking is a life skill, not just a workplace one.

Companies that prioritize inclusion will emerge from crisis stronger, and stories are one major vehicle to help them get there. Inclusion consultants Selena Rezvani and Stacey A. Gordon offer steps to implement a story-based approach to DEI where employees are encouraged to tell their stories, own them, and consider how they impact their day-to-day experiences at work. 

Can the construction industry be inclusive?

Two construction men sitting at a table look at a complex engineering diagram. The construction industry can be inclusive.There’s an assumption that you can’t be a construction worker if you have a disability. So it’s no use recruiting them. Yet this industry has its fair share of permanently injured workers. Many access consultants also have a disability, so the assumption doesn’t hold. Can the construction industry be inclusive? Yes

At last someone has joined the dots in The Fifth Estate article, Yes, wheelchair users can work in construction. Working in construction is not all about climbing ladders and working in confined spaces, says Jonathan Fritsch. The article is about seeing the opportunities for people with disability. The construction industry employs over one million people. There are many jobs that don’t require ladders and heavy lifting. And not every role is onsite. But like most recruiting companies, they place people with disability at the bottom of the employability scale. 

The full title of the article by Jonathan Fritsch is, Yes, wheelchair users can work in construction. Let’s see this as an opportunity.  

 

Ageism, Attitudes and Stereotypes

Two men are working on a construction site. One is holding a circular saw which has just cut through a large timber board. Are they a stereotype? Probably not. Ageism attitudes and stereotypes.
Working at any age – no need for stereotypes

Do we deploy so-called positive stereotypes of older people as a means to combat ageism and ageist attitudes? If we say older people make more loyal and reliable employees, what does that say about younger people? But are these stereotypes valid? Philip Taylor discussed these important issues about ageism, attitudes, stereotypes and work.

Professor Taylor’s keynote presentation at UD2021 was thought provoking. It challenged almost everyone in the room to re-think their concepts about ageism and work. It seems there are more complaints related to age by younger people. He asked, is there such a thing as ageism or are there other factors that discriminate?  And how does this work with concepts of equity and diversity?

Then there are the contradictions related to age: The Federal Government wanting everyone to work until age 70, yet National Seniors are proposing older people should make way for younger people and retire early. 

Blue background with white text. Title slide from Taylor's presentation about ageing, attitudes and stereotypes.Here’s a quote from one of the slides, “The very arguments for employing older workers put forward in business cases concerning commitment, loyalty and experience risk confirming broader societal perceptions that they are of the past and thus, less able to meet the demands of modern workplaces” (Roberts, 2006).

There is a greater variation in job performance between people of the same age than between people of different ages. Professor Taylor’s presentation slides have a good amount of text to get the key points of his presentation. Maybe it is time for a product recall on advocacy for older people. 

Are you ageist? Probably

Front cover of the Ageist Britain report from SunLife.This is about language. An article in The Guardian reports on a survey that found one third of British people admit they have discriminated against others because of their age. The SunLife report, Ageist Britain, highlights casual ageism and the impact it has on everyone. But it is ingrained in everyday language. It seems younger people think that life after 50 must be ‘downhill all the way’. But such attitudes infiltrate all parts of everyday life. That’s how older people are excluded from employment, harassed on public transport, and even when shopping. 

Language can demean and depress. “Old fart”, “little old lady”, “bitter old man” and “old hag” were, researchers found, the most used ageist phrases on social media.  Four thousand people in the UK were surveyed. Thousands of tweets and blogposts were also analysed for discriminatory and ageist language. And that’s without journalists using the term “the elderly” for anyone aged over 65.

Editor’s note: Terminology related to people with disability has changed over the years and is generally more inclusive. However, we are a long way behind with our language for older people. They are still viewed as a burden and a problem. Worse still is the terminology of ‘tsunami’ as if longevity is a national disaster. 

 

Major re-think of office design

A drawing depicting the Library design. Major rethink of office design is needed.
Image of Library design courtesy Clive Wilkinson Architects.

The open office design is dead. That’s according to the designers of offices for big corporates such as Google and Microsoft. The COVID pandemic has caused a major re-think of office design and how people best function in office settings. 

Many workers have found open offices less than ideal workplaces. According to an article in FastCompany, apart from being noisy they reinforce sexist behaviour and make people leave their jobs. 

The three design typologies in the article indicate good circulation spaces, but there is little in these designs that indicate inclusive design principles.  For some people, working from home is still the optimum if office design and office culture do not make them welcome. However, these designs offer space to move around and interact with fellow workers rather than being tucked away in a nook.

The Library is an open floor plan with large working tables, individual nooks and comfortable chairs. Rather like an airport business lounge. 

The Plaza is a kitchen and lunchroom space and encourages social activity. This is the part that people miss by working from home. It might encourage people back to the office.

The Avenue is, as the name suggests, a place for chance interaction with tables and stools and little nooks.

The title of the article is, These architects popularized the open office. Now they say ‘the open office is dead’. 

Open plan offices: what’s the verdict?

Looking down into a large open plan office with desks and partitionsThe debate about whether open plan offices make good places to work continues. A team of Harvard researchers found that they weren’t. But it seems they were looking at the extreme of open plan offices, and poorly designed at that.

In defense of open plan design, architect Ashley L Dunn argues that the Harvard study chose offices where there were no partitions and no separate meeting rooms or places for private conversations. These are elements that make open plan effective. You can read more from Dunn in the FastCompany article. By chance, most open plan designs end up being more accessible for people using wheeled mobility devices. Toilets and staff rooms might be another matter though.

What about accessibility?

It would be good to see an article such as this also tackle issues of inclusion and accessibility in office design, particularly for people who for example, are deaf or hard of hearing, have back pain, or have low vision. Some solutions are simple such as moving clutter from walkways. The video below from the Rick Hansen Foundation shows how simple things make a big difference – it doesn’t have to be perfect.

 

Mental wellness in the workplace

An office with desks in a row with computer screens and people sitting at the desks. Mental wellness in the workplace.Sitting down for long periods in the workplace could be bad for your mental health. Perhaps that’s one reason working from home is popular – at least some of the time. Putting on the washing, clearing the dishes, or seeing to the dog in between workplace tasks might be the short breaks we need. We need to take mental wellness in the workplace more seriously.

Sitting for prolonged periods is just one factor discussed in an article on the Wellbeing website. There’s some evidence that breaking up excessive sitting with light activity is good for mental wellness. The average employed adult sits for more than nine hours a day.

Solutions include dynamic workstations and encouraging standing during meetings. However, some strategies might be more suited to some than others. While standing can relieve back ache, standing for too long can aggravate it. So all workplace policies need to have worker input and be flexible. 

Job autonomy is another factor and may improve the mental health of younger workers. Evidence from the literature shows that improvements in job autonomy can have a positive impact on anxiety and depression.  They could be given the opportunity to craft how their job is done.

In the second article in the series, flexible working policies can help reduce work-home conflict. This conflict can be a major source of depression and anxiety. Flexible working policies may include working from home, flexible working hours, job sharing or a compressed working week.

Diversity and Inclusion or Belonging and Dignity?

A crowd of lots of different coloured heads representing diversity, inclusion, belonging and dignity.Are Diversity and Inclusion and recognition of Diversity the right words to use? Have they just become jargon for human resource policies and not much changes?  An article in the World Economic Forum newsletter says Diversity, Equity and Inclusion have failed. Belonging, Dignity and Justice are proposed instead. The reasons are explained.

      • The existing diversity, equity and inclusion initiatives only expose discriminatory attitudes and do nothing to change things
      • These programs are still based in white dominant culture
      • Belonging, dignity and justice are alternative values that are about the experiences of marginalised people

Belonging is about feeling welcome, dignity is about be a person, and justice is about restoring and repairing individuals.

Although the article is by a practitioner in this space, the information in the article is useful for any organisation wanting to improve diversity and inclusion in the workplace. In essence, it is about embedding the principles in all policies and practices both inside and outside the organisation. 

We are reminded that the work done today on diversity and inclusion creates a legacy for future generations. The title of the article is, Diversity, Equity and Inclusion have failed. How about Belonging, Dignity and Justice instead?

The office: Inclusion, Empowerment and Belonging

Looking down into a large open plan office with desks and partitionsMany people spend a great deal of their week in the workplace. It is a micro community where people share experiences and develop connections. The birthday cake is one way to encourage meaningful social connections. But are all workers feeling like they belong in the office? Inclusion, empowerment and belonging are important factors for a productive workforce.

An article in Sourceable asks us to think about the physical design of offices as well as workplace practices. Linh Pham begins the discussion with her own experience of coming to Australia with her family as a refugee. She reminds us that concepts of diversity and inclusion are relatively new. But they are no longer “nice-to-have” – they are “must-have”.

New parents are discussed in terms of childcare facilities. One in five couple families with small children have both parents working full time. Thoughtful office design makes the workplace more welcoming for people with various disabilities.

Pham suggests that programs to reduce inequality are essential. But the commitment to inclusion can go beyond the office to involvement in activities such as International Women’s Day. Nicely put together drawing on all marginalised groups and statistics.

The title of the article is Building empowerment and inclusiveness. 

 

Off to work we go. Or do we?

A man holding a boarding pass in his hand along with a bag. You can see the airport in the background.Travelling to work is one thing. Travelling for work is another.  A recent study of Australian university staff who travel for work revealed common difficulties. All participants reported that their disability, whether declared or not, affected their ability to undertake work-based travel. Some of their necessary compromises involved extra cost at their own expense. 

There are four things that make travelling for work difficult for people with disability. They are: the way the current system is designed, stigma and victimisation, self reliance and asking for help. And of course, double the effort that anyone else takes for an event-free journey. These factors also apply to the tourism sector. That’s because academics who frequently travel for work might extend their stay for a short vacation. They might take their family too.

The university travel booking service on campus often asked participants to seek additional information themselves. That’s because it was not seen as part of the service. One participant found it easier to bypass the system and do their own bookings even though they had to foot the bill. Potentially, the system isn’t smooth sailing for others either.

A supervisor told another participant that they couldn’t be an academic if it meant travelling overseas. Booking travel also meant revealing a previously hidden disability. This is a tricky area. Other articles have revealed the reticence to declare a disability for fear of discrimination and disbelief. 

The article, Negotiating work-based travel for people with disabilities, has some recommendations. They are applicable for workplaces and tourism operators alike.  You will need institutional access for a free read or contact the authors at The University of Queensland.

Abstract

In an ideal world, inclusive travel services would value each person, support full participation and seek to embrace the similarities, as well as the differences, to be found in society. Anecdotally at least, it seems the unspoken truth for many individuals with a disability is that efforts to engage in any form of travel are often thwarted by poor service provision, systemic bias and discrimination.

Using an inductive line of inquiry, this Australian study sought to detail how staff with a disability in the higher education sector negotiated their work-related travel responsibilities. Findings revealed that many felt compromised by current systems and practices with many required to go ‘above and beyond’ that expected of their work colleagues.

The results of the research project serve to inform employers about the often unvoiced challenges employees with disabilities face when meeting work-based travel expectations. The findings also contribute directly to the transformative service research agenda by offering clear insight into how the travel and hospitality industry might be more inclusive of employees travelling for work-based purposes to the benefit of all parties.

Discrimination, Inclusion and Work

A man with grey hair is walking on grass and using a powered grass whipper snipper.Participation of older people in the workforce is the topic of ongoing policy debate. Working longer seems a simple answer to population ageing. However, stories abound about employers discriminating against people over the age of 50 years. But is this the only group to face workplace discrimination and exclusion?

Rethinking Advocacy on Ageing and Work challenges the notion that only older people experience discrimination in the workplace. Philip Taylor highlights the policy contradictions about work across the age spectrum. He asks whether working longer is a reasonable proposition for both employees and employers. He also critiques the Human Rights Commission’s Willing to Work report as too narrowly focused. After all, ageism doesn’t just apply to older Australians. A longer version of this paper was published by Per Capita. 

Taylor’s paper is one from a set of conference papers focused on discrimination and employment. They include: 

From jobless to job ready outlines a collaborative model of preparing people for work. Case studies illustrate that tailored education programs and collaborating with local industries achieves productive outcomes. This is especially important where poverty is a factor.

Breaking Through Barriers to Assist Young People who are Blind or have Low vision has micro case studies to illustrate Vision Australia’s project. It gives an overview of how employment barriers were overcome so that participants achieved their goals.

Enhancing Inclusivity at Work Through Mindfulness takes the discussion beyond gender, culture, age or sexual preference. It asks us to think about the every day judgements we make about other people. It’s these judgements that make true inclusion a huge challenge.

 

Inclusive Towns: business, tourism and employment

Front cover of the Inclusive Towns Guide.The Inclusive Towns project was about increasing the participation and inclusion of people with disability as customers and employees in small business. The project was a partnership between the City of Greater Bendigo, Loddon Shire & Mount Alexander Shire in Victoria. Initially, the project was supported by a website, but this has been replaced by the Inclusive Towns Guide. The booklet has information business, tourism and employment. Three key areas are inclusive communication, physical environment and disability awareness. The guide is about:

• Why Inclusive Towns is important for your business
• Your legal responsibilities
• Disability statistics
• Tips on how your business can be more accessible and inclusive
• How you can use the Inclusive Towns logo
• Where you can go to get more information

A wheelchair user enters the frame on the left hand side. The background is a blurred out cafe setting.

You can find more articles on accessible and inclusive tourism on this website. 

 

Designing inclusive surveys

Picture of a hand holding a pen and filling in boxes on a survey formWe all know that no matter how objective we try to be, biases exist. Researchers try to avoid them when they design surveys. But it isn’t easy as bias is by nature invisible to the owner. So a bit of help is handy. Using a screening survey to hire people can disadvantage people from diverse backgrounds for several reasons. Most researchers know the usual pitfalls, but perhaps not those relating to ethnic diversity and cognitive differences. Or for people with disability. A really helpful part of this short article is the reference list. Here are just two items:

A Catalog of Biases in Questionnaires includes sources of bias, issues with questionnaire design, and problems with wording, language use, and formatting, plus more. There’s lots of examples too. By Choi, B. C., & Pak, A. W. (2005)

Another good one is about integrating universal design into questionnaires. The focus is on people with learning disabilities. Of course, this also suits people who find reading English as a second language difficult as well. So the authors recommend that instead of making accommodations for people with learning disabilities, the questionnaire should be designed to suit all participants. Lots of good information here. By Goegan, et al, (2018). 

The title of the article is,  Removing Bias from a Hiring Survey for a Diverse Applicant Pool.  

 

Diversity, Disability and Disbelief

A young man stands between library book shelves. He has a large book open in his hands. Diversity, disability and disbelief.Diversity, disability and disbelief jointly create barriers to creating an inclusive workplace. When the disability isn’t obvious, disbelief by others becomes another barrier to inclusion. Owning up and spelling out what you need is painful enough. So not being believed is the final straw. If you have a mental health condition this can be devastating. A personal story by a library employee highlights how attitudes are just as important as any physical workplace accommodations.

The title of the article is, The Impact of Disbelief: On Being a Library Employee with a Disability. You will need institutional access for a free read or ask for a free copy from ResearchGate.

From the abstract:

As a library employee with a hidden disability (post-traumatic stress disorder [PTSD]), just going through the accommodation process is difficult. The process is invasive and includes an in-depth interview with a disability specialist who knows nothing about you.

The process also requires a letter from a care provider detailing both the accommodation and why it is necessary. So, the person must first be diagnosed by a medical professional or a psychiatrist. The process is made more difficult and painful when supervisors and administrators do not recognize the validity of the condition for which the accommodation is needed.

This paper explores the accommodation process, its impact on the employee, and the politics and psychology of disbelief and suspicion. Through the lens of personal experience and reflection, I will explore how the library can be a place of ableist views that limit the abilities and potential of employees with disabilities. I will also provide guidelines for combating ableism in the library workplace.

There is a companion article Disability, the Silent D in Diversity, which gives the library experience of wanting to have diversity, but not wanting it to be too difficult.

Diversity and inclusion: why don’t they care?

A bearded man in a white shirt leans back from his desk and computer. He is laughing and has a sticker on his forehead that reads, be happy.When the terms ‘diversity’ and ‘inclusion’ fall on certain ears, it raises hackles and is considered a big problem. The Fifth Estate has published a very interesting article titled, Why people hate on diversity and inclusion (and how to get them not to). It’s by the CEO of Diversity Council Australia, Lisa Annese. She quotes David Gaider, “Privilege is when you think something is not a problem because it’s not a problem to you personally.”

Annese discusses the research that shows the more diverse a company’s workforce, the more satisfied the whole workplace is. And that leads to improved productivity. It should also lead to better service for their customers. They are a diverse lot too!

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