Inclusive design in manufacturing

Inclusive design drivers and barriers: a manufacturing perspective from Pakistan

This article published by Loughborough University in UK supports other research in USA, USA and Japan. However, compared to other studies, this study found designers are not as concerned that inclusive design will compromise aesthetics.

ABSTRACT: Developing countries contain a large proportion of the global population and the percentage of older people and people with disabilities is increasing. The demographics are discussed in the context of inclusive design and the drivers and barriers to inclusive design have been identified. Data was collected from 50 manufacturing-related individuals from various industrial sectors in Pakistan. Corporate Social Responsibility (CSR) relates to inclusive aspects of products, environment or service design, but most respondents either did not know about CSR or did not have a CSR post in their organizations, but 64% had awareness of inclusive design terminology. Continue reading Inclusive design in manufacturing

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Retail Markets and Mystery Shoppers

Including consumers with disability in the retail environment is the subject of this extended paper. It tracks the development of the methodology of using mystery shoppers as a way of overcoming the difference between observed interactions and reported behaviour after the fact.  Also discussed is how legal and policy terminology places people with disability  in a ‘vulnerable’ category and further entrenches this view: “Experiences, emotions, expectations, abilities, and habitus in general become pressed to the bottom (Edgar, 2006) by the prevailing understanding of disabled customers as important, sensitive, and needing protection social concern (Baker et al., 2005).”

The full title of the paper is, DREAM work package: Enhancing the Rights of People with Disabilities as Consumers of retails services available to the public  and is published by the University of Leeds.

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