What are the best practice methods for consulting with users to implement universal design?
This literature review captured articles about projects that attempted to achieve universal design or user-centred design by consulting with users throughout the design process. The studies were predominantly qualitative case studies, in which a variety of different methods were used. These techniques included the full participation of users in the design process, the use of hidden cameras, observation, focus groups, scaled cardboard models and 3-D virtual environments. Some important considerations for consulting with users are raised in the literature.
Evan Wilkinson outlines the process that Sport and Recreation Victoria went through to bring about a better understanding of the principles of universal design and how they can be applied to sporting infrastructure and recreational programs. One of his key arguments is that if universal design principles are considered at the outset, the cost implications are low. However, if left until later in the design and construction process, the cost of ‘adding on’ access features is far more costly. Download the PDF of the PowerPoint Slideshow. (5.5 MB)
Sport and Recreation Victoria have also launched their Design for Everyone Guide. The link takes you to the website that also has a very useful video on universal design shown below.
This excellent video shows how the application of universal design principles throughout the design of the camp facilities and camp activities, including staff attitudes, can bring about the inclusiveness that is the aim of universal design. The camp is run by YMCA on behalf of Sport and Recreation Victoria.