While many places in the U.K. offer accessible features for guests with disability, 63 percent don’t promote the fact according to Bill Forrester in his TravAbility newsletter. VisitEngland and VisitScotland have launched a website for tourism businesses to produce accessibility guides to help overcome this problem. Chris Veitch, who helped devise the guides will be talking about these at the upcoming Universal Design Conference along with Bill Forrester. People with disability and older people rarely travel alone – at least no more than the general population. So it is not just one person avoiding inaccessible places – it can be a whole family or travel group.
Tourism operators can use the new, free website, www.accessibilityguides.org, to produce and publish their accessibility guides. These guides should also be useful for Australian tourism operators as well.
Comprehensive Universal Design is a concept from India. It refers to the classic principles of universal design, concepts of sustainability, and culture, that is, a “country-centric approach which considers poverty, caste, class, religion, background both rural and urban”. A Conceptual Framework for Barrier Free Hotels in Smart Citiescovers most of the basics written in many other papers about universal design, links it to the hotel and tourism industry and all the economic benefits that can bring. Weaving in cultural aspects such as poverty and religion takes universal design thinking another inclusive step forward. The article proposes a conceptual framework to explain.
Abstract: Cities are key for business, Job creation, and the growth of society. The Government of India planned to develop smart cities which are sustainable, inclusive and act as a reference for other aspiring cities. Smart cities in India will work on four principles such as wellbeing of habitants, equity, foresight and efficiency. Existing laws and design principles can act as a hurdle in achieving the four principles laid down. The principles of Universal Design (UD) are user centric, work on the social goals of inclusion, equality and independence. Universal Design India Principle (UDIP) is a set of design principles that focus on a country centric approach which considers culture, caste, poverty, class, and religion. There is an overwhelming need for environmentally sustainable designs for hospitality services. Considering the current requirements, a conceptual framework ‘Comprehensive Universal Design (CUD)’ has been proposed which includes principles of UD, UDIP and environmental sustainability. Adopting comprehensive universal design principles in the hotels in smart city will help the planners to realise equity, quality of life, social inclusion and environmental sustainability.
The idea oftoilets being tourist destinations in their own right is taking off. This year Bill Forrester and Chris Veitch, both of whom will be speaking at the Australian UD Conference, were among the judging panel. The best accessible toilet award goes to Brisbane Airport – another topic for the UD Conference. Jill Franz will be talking about how they have made air travel for people with dementia much easier. Other award winners are from across the globe. Adelaide and Fraser Coast also scored an award. Overall winner was a toilet with a James Bond theme. A home made video of the winner – watch to the end –
Now that Airbnb has taken over Accomable, they are able to offer more information about the accessibility of destinations and places to stay. Airbnb has introduced 24 filters that help travellers find listings that meet their specific needs, including roll-in-showers and step free access to rooms. The Assistive Technology Blog shows in detail how the site can be used.
Editor’s Note: Nadia Feeney from the Australian Tourism Data Warehouse will be speaking at the 3rd Australian Universal Design Conference about the work they have done on updating their database terms for accessibility across the spectrum. Chris Maclean from Local Government NSW will complement this with a presentation on their free e-learning course on inclusive tourism. And of course our keynote speaker Chris Veitch will talk more globally about inclusive travel and tourism.
This isn’t something from Transport for London, it’s from a blog site, Step Free London. It shows what can be done with transport maps when users know that attention to detailis everything. The personal experience sets it apart from other maps. An access icon can mean so many things, and this is shown in the legend of the map. For example it could be either: Full step-free access; Step-free access via ramp; Step-free access towards one direction; Out-of-station interchange; and Separate entrance for each direction, plus other combinations of partial access. The blog site has good information for map designers. It also contains all the latest information about travelling by train in London. There are similar maps available in Australia, such as City of Sydney accessibility map. The Citymetric site shows two tube maps for Paris – one for the general public and another with all the stations taken out that are not accessible. Then you see what a map really looks like to a wheelchair user or pram pusher for that matter.
The latest article on inclusive travel by Bob McKercher and Simon Darcy presents a range of barriers affecting the ability of people with disability to travel. It is classified into a four tier framework from generic to specific. Below is an excerpt from the abstract explaining more about the four tier framework:
“Previous studies tended to aggregate barriers into a single group … The failure to recognise the complex, yet subtle interplay between tourism and different types of barriers results in the tendency to see people with disabilities as a homogeneous group where a one size fits all solution applies. In reality, they are a heterogeneous cohort who face the same types of barriers as everyone, some barriers that are common to all people with disabilities, those that are unique to each disability dimension and specific impairment effects that are individualistic.
Inclusive tourism has received a lot of attention recently. One area that hasn’t had a lot of attention in Australia is accessible AgriTourism. A well designed conference poster published by Ohio State University encapsulates the key points. The poster poses this question: “Ohio has almost 700 farms with an agritourism feature, which brings visitors to vineyards, orchards, and corn mazes, but are these farms welcoming to everyone?” Using photos it explains how to make farms and vineyards more accessible to everyone. Tasmania also has a 2017 draft Agritourism Strategy, but it doesn’t say anything about inclusion and accessibility.
Three researchers from Monash University carried out a study to see if 3D printed models offered more information than tactile graphics such as maps. There were some interesting findings that were presented in a conference paper. The abstract gives a good overview:
Abstract: Tactile maps are widely used in Orientation and Mobility (O&M) training for people with blindness and severe vision impairment. Commodity 3D printers now offer an alternative way to present accessible graphics, however it is unclear if 3D models offer advantages over tactile equivalents for 2D graphics such as maps. In a controlled study with 16 touch readers, we found that 3D models were preferred, enabled the use of more easily understood icons, facilitated better short term recall and allowed relative height of map elements to be more easily understood. Analysis of hand movements revealed the use of novel strategies for systematic scanning of the 3D model and gaining an overview of the map. Finally, we explored how 3D printed maps can be augmented with interactive audio labels, replacing less practical braille labels. Our findings suggest that 3D printed maps do indeed offer advantages for O&M training.
Paradoxically, the freely available PDF versionis in two columns and in Times New Roman font – both aspects that are not recommended for people with low vision or for screen readers. The full title of the paper is, “Accessible Maps for the Blind: Comparing 3D Printed Models with Tactile Graphics”. You can see a related articlethat found 3D models helped everyone’s understanding.
Airbnb has acquired Accomable, a travel site that focuses on accessible rentals. Accomable’s listings, which are live in more than 60 countries, will be rolled into Airbnb’s over the next few months. For hosts, Airbnb will offer detailed descriptions of what an accessible feature means, such as a “wide doorway” being defined as one that is at least 32 inches wide. Airbnb will gather information from hosts and pass it on to guests to make their own selection. So you will be able search for accessibility features by the room. The new access filter is available now on the web, and will arrive on Airbnb’s iOS and Android apps soon. There was a previous postwith more information about Accomable.
Historic buildings and places not only hold cultural heritage and national identity, people also work, live and enjoy everyday activities in these places. But how best to maintain them and make them accessible to everyone? Once again Ireland has come up with a resource to help: “Improving the accessibility of historic buildings and places”. The booklet is designed to guide those responsible for historic buildings on how best to maintain, repair and adapt their properties. The chapters provide practical advice including: improving access in and around buildings, providing accessible information, and the process of preparing to improve access. It begins with the principles of getting the balance right, universal design and architectural conservation. More information on related topics can be found on the NDA website.