At Accessibility Scotland 2018 Conference, Vasilis van Gemert described how he flipped the Paciello Group’s web Inclusive Design Principles and turned them into a set of Exclusive Design Principles. Instead of designing exclusively for ourselves, he says, he started to design tailor-made solutions for – and together with – people with disabilities. This was part of a design challenge:The Good, The Bad, and The Interesting Exclusive Design Challenge. In the video of his 30 minute talk, Vasilis shows the results of these experiments, and shares all the insights he gained during his research. The webpage has a transcript of the talk and you can also download the slides. Basically, he looked at specific requirements that only some people need so that he could make them inclusive.
Alan Dalton provides a non-geek look at the WCAG update in his article, Web Content Accessibility Guidelines 2.1 – for People Who Haven’t Read the Update. The update has 17 success criteria for web accessibility that were added last year by the working group. These new criteria make it easier to produce and more accessible for people using mobile devices and touchscreens, people with low vision, and people with cognitive and learning disabilities. Making sure your website can be used in portrait and landscape orientation, colour contrast, graphics and the value of autocomplete are some of the features discussed. Live captioning and sign language are also included. There are lots of links to other documents for reference. There is also a book list. This article might be non-geek for Alan Dalton, but even with some techo language you can get the gist of what is being updated even if you are not a web designer or technician. As we advance in the digital age this sort of information will be important for everyone who needs to communicate using digital technologies.
Centre for Excellence in Universal Design in Ireland has a guide for web accessibility techniques. It is split into three parts for: Developers; Designers; and Content providers and editors. One good tip for inserting links in text is not to use “click here”, “more”, “full information” etc. They advise that each link should clearly indicate its destination or function out of the context of the text surrounding it. The information focuses on practical advice and direction for anyone involved in web development, design and writing content. Topics covered include developing accessible data tables, using colour wisely, and writing well structured content.
The advertising industry has some the most creative minds. They have the job of finding the right message at the right time to the right people. But what about people that can’t see that message? People who a blind, have low vision, or colour blindness could be among them. According to the Centre for Inclusive Design blog, there are some 357,000 people who are blind or have low vision in Australia. And it’s not just about advertisements. Simple design flaws can be found almost every day; things like using white text on an orange or light blue background, or grey on light grey designs. The blog site has some easy tips to follow. Axess Lab also has more on colour vision deficiency.
It’s all very well having web designers familiar with the accessibility requirements in their designs, but what about the people who post content on the website? In many organisations staff write their own material and send it to the webmaster for uploading. But is their writing and format also accessible? It is easy to post a document that might have been originally meant for another reader, such as a submission to a government body, but perhaps an Easy English version should be considered for the ease of access for all readers?
The Centre for Excellence in Universal Design in Ireland has some easy tips to follow for those who write content or upload documents.
Another good example of simplifying your text is the Easy English version of the UN Convention on the Rights of Persons with Disabilities.
There are three Universal Principles of User Experience Design according to Christopher Murphy in an Adobe blog. They are: Visual Grammar, Language and Typology, and Narrative Design. Understanding of other principles from psychology, anthropology and economics can be overlaid on these principles. As new technologies are imagined and invented they create problems that have never been solved before. Murphy argues that if you keep the the principles in mind at all times, the solutions stand a better chance of standing the test of time. The article goes on to explain the three principles in more detail. For people who are not involved in ICT some of the ideas and strategies are still relevant to other design disciplines – graphics are used in lots of places.
“As designers working in an ever-changing field, it’s important that we develop an understanding of the timeless design principles that underpin everything we do.” The three principles, “…which should sit at the heart of everything we design and build, are critical and will stand the test of time.”
Your website might be W3C and WCAG compliant for accessibility, but what about the documents you upload? In some organisations operational staff are expected to write material such as fact sheets, promotional flyers, and other documents for uploading to the website. Larger organisations might have an editor or someone in charge of media and communications. But do they all know what is required to make these documents accessible?
Media Access Australia provides Seven Simple Tips for smart Word doc accessibility. While some of the advice looks a bit technical, most of it is fairly basic such as creating Alt-text for images so that a screen reader can identify the picture or graphic. Another good point is not using terms such as “Click here” to go to a link. Instead, embed a hyperlink within the name of the file that is in the text. And of course, avoid jargon. Note that .doc files don’t have the same accessibility features as the newer .docx (Word 2010).
Most people would not think about making a comic accessible for people with a vision impairment. Comics are, after all, very visual. The article from axesslab has two short videos showing the before and after treatment of a comic strip. The best that has been achieved in this area so far is basic alt-texts that are picked up by screen reader. They tend to just say things like “background”. The accessible comic reads well thought out alt-texts which explain what’s happening visually and what’s written in the text. A bit like audio description for documents. The comic is “100 Demon Diaries” and the article was found on the axesslab website, which is a good example of web design – love the large text.
Most people think of universal design as being something for the built environment, but it is much more than that. Service design is an important factor in access and inclusion. There have been major disruptions in how we shop, get take-away food, share our accommodation and our cars. Universal design thinking processes have a major role to play in service design. This is the thinking of Airbnb and other similar platforms. The article in FastCompany lists a few things to think about. Here are the headings:
- Let a user do what they set out to do
- Be easy to find
- Clearly explain its purpose
- Set the expectations a user has of it
- Be agnostic of organizational structures
- Require as few steps as possible to complete a task
- Be consistent
- Have no dead ends
- Be usable by everyone, equally
- Work in a way that is familiar
- Make it easy to get human assistance
- Require no prior knowledge to use
Some of these aspects could be applied in other situations too.
In marketing terms, the packaging is part of the product. The package shape, colour and brand are important in enticing consumers to buy. But all too often we have to get a sharp knife, a pair of scissors and wrestle with the packaging in order to get to the product inside. Microsoft has come up with a nice solution to packaging their Xbox Adaptive Controller – a gamepad for people who might not have use of their limbs. Good thinking – no good having a nicely designed accessible product that you can’t get out of the box! The video below shows the simple but effective design. There is another video on the FastCompany website or see the engadget website. Package designers take note.
The title of the article is How Microsoft fixed the worst thing about product packaging.