Professor Simeon Keates has been researching aspects of universal/inclusive design over many years. In this article he focuses on how designers can acquire the knowledge and skills to gain information about users and apply it to the design.
Abstract: Designing for Universal Access requires designers to have a good understanding of the full range of users and their capabilities, appropriate datasets, and the most suitable tools and techniques. Education clearly plays an important role in helping designers acquire the knowledge and skills necessary to find the relevant information about the users and then apply it to produce a genuinely inclusive design. This paper presents a reflective analysis of a variant of the “Usability and Accessibility” course for MSc students, developed and delivered by the author over five successive semesters at the IT University of Copenhagen. The aim is to examine whether this course provided an effective and useful method for raising the issues around Universal Access with the designers of the future. This paper examines the results and conclusions from the students over five semesters of this course and provides an overview of the success of the different design and evaluation methods. The paper concludes with a discussion of the effectiveness of each of the specific methods, techniques and tools used in the course, both from design and education perspectives.
The authors* of this chapter examine how to blend universal design (UD) with e-learning tools used by post-secondary faculty and with information and communication technologies (ICTs) used by students in traditional classroom, hybrid, and online courses. The focus is on how instructors can design and deliver their courses in an accessible way using e-learning. The authors conclude: “Considering UD when selecting and using e-learning materials in traditional, hybrid, and online courses can ensure an accessible learning experience for the diversity of students in today’s colleges and universities. Collaboration between the wide array of stakeholders is needed to design, implement, and support accessibility and usability. This includes the students, instructors, ICT vendors, institutional IT procurement specialists, and campus disability service providers.”
*In S. E. Burgstahler (Ed.), Universal design in higher education: From principles to practice (2nd ed.), pp. 275-284. Boston: Harvard Education Press.
Valerie Hunsinger is a school librarian. Her article is a thoughtful piece about equity in terms of access to knowledge and information, particularly in disadvantaged neighbourhoods. Some children have never been to a bookstore or bought a book, so the library is a very important part of their overall education. In talking about another librarian introducing UD she writes: “Everything from the layout and furniture to the shelves and technology was adapted to fit all learners. For a student born with shortened limbs, she found funding to buy a specialized wireless computer mouse, and her library’s flexible floor plan allowed this adaptive tool to be easily accommodated. Another student arrived with a back injury, and Aponte found funding to purchase a special chair. For students who have difficulties turning pages, Aponte purchased special board books that allow them to experience the feeling of reading. She truly shows how libraries can serve all learners.”
The Queensland Department of Vocational Education and Training has produced a useful checklist for anyone producing written materials or making presentations. The checklist covers all points that should be considered by everyone regardless of whether it is a casual talk with a small group, a flyer to promote an event, a lecture and learning materials for students, or a major conference presentation.