Will the hotel room be suitable? What’s the accessibility of public transport like? Will any shops and restaurants be accessible? The answers to these sorts of questions will dictate where people with disability, older people and their families will take a vacation or have a day out. Too much inconvenience and frustration will turn them away. And this includes not being able to find the relevant information on the destination websites. Probono Australia interviewed Lonely Planet’s accessible travel manager, Martin Heng, who has more to say on this in “Making Tourism More Inclusive For All”.
The Victorian Opposition party has announced their policy on Accessible Tourism in the lead up to next month’s state election. Bill Forrester writes about this on his blog and points out the level of missed business in the tourism market.
Both articles point to the lost business of tourism operators by not considering the high number of people with disability who travel alone and in groups.