It’s a simple thing and doesn’t always take much to achieve. The British Beer & Pub Association has a straightforward booklet of advice and good case studies for accessibility. It dispels a lot of myths, and many of the adaptations are simple, such as easy to read menus. It covers physical, sensory and cognitive issues that potential customers might have. So joke-type symbols for toilets are not a good idea, as well as understanding that not all disabilities are visible. Excellent resource for any food and beverage venue. As is often the case, it is not rocket science or costly, just thoughtful.
The title of the publication is An Open Welcome: Making your pub accessible for customers. As Government Disability Champion for Tourism, Chris Veitch says, “Pubs are places where everyone is welcome. It’s where family, friends and colleagues come together and where tourists to the country feel they will see the true, welcoming Britain”.
Editor’s note: Everyone should be able to have a beer with Duncan.