The Missed Business booklet originally devised by the Australian Human Rights Commission and Marrickville Council has been updated by the NSW Business Chamber. On the positive, it gives key messages in simple sentences and information is presented on three pages with lots of graphics. The layout is designed for two page spread so font is small for online reading. Nevertheless it is good to see this publication appear again. It is aimed at small businesses. There are links to additional documents. You can access the guide online or by downloading the PDF document directly. Lane Cove Council, and Macarthur, have developed their own similar guides with a little more information. Check you local council too. For more on customer service and digital access, see the Human Rights Commission’s additional booklet, Access for all: Improving accessibility for consumers with disability (2016).