As followers of universal design know, designing with people with disability in mind often results in greater convenience for everyone.
The Australian Network on Disability, and Design for Dignity, with support from Lendlease, and the Commonwealth Bank, have produced an excellent resource for retail outlet designers. The key is for designers and retail outlets to understand the level of their missed business by ignoring population diversity. Graphs and statistics are used to highlight the lost opportunities. The missed business point is clearly made: “It is rare in business or design that organisations set out with “minimum standard” customer experience in mind. Designing to minimum accessibility standards is saying that this group of customers doesn’t deserve the same degree of thought, innovation and insight that is invested in other customers.” Readers are reminded that complying to Australian Standards does not make for best practice.
There are two versions of the guide aimed at retail business owners, service providers, shopping centre owners and managers, designers, builders and certifiers. The Australian Network on Disability has a webpage dedicated to the guide with additional links. It includes a link to an accessible PDF and Word versions. There is also a Design for Dignity microsite with the information in a web-based format with more detail
Readers are cautioned about the notion of disability being about wheelchair users. A graph (above) is included showing the use of other mobility devices and communication aids.
The diversity within the population is often disregarded in designs. Building code access compliance is still considered at the end of the design process as a necessary evil (hence the tacked on ramp) instead of integrated at the beginning. This guide helps to show the value of thinking inclusively from the outset.