Banking with dementia

Looking upwards to the gable of a federation building with the name Bank on itBank SA has trained their staff to recognise customers with dementia and to help them carry out their banking tasks more comfortably. Often there are simple solutions. For example, as reported in the Age Care Insight article, one customer started to come into the bank weekly instead of fortnightly for her pension. She would become anxious if it wasn’t pension week and no money was deposited. So they set up a system of transferring her money weekly instead of fortnightly so that she regained her confidence in being able to pay her bills. Understanding dementia is key to providing good customer service and supporting people to continue to live in the community. Find out more about the types of dementia and the warning signs, which include: confusion about time and place; poor judgement; difficulty performing familiar tasks, and problems with words. Memory loss, or forgetfulness is the most likely first symptom of Alzheimer’s disease. 

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