The principles of universal design were used in Chicago’s Brookfield Zoo during upgrade and extension works. This case study covers changes to the entrance, maps and information, transportation within the park, toilets, benches, tables, and exhibit design and enhancement. In addition, trained staff are on hand to provide additional help to visitors where needed. Each improvement is matched to one or more of the seven principles of universal design. The conference paper ends with, “By incorporating the Principles of Universal Design all visitors are offered equal experiences as they interact with the animal, exhibits and each other. Without even realizing barriers have been removed, everyone, regardless of their abilities, has a more enjoyable and inclusive experience.”
The title of the paper is, Universal Design in a Zoological Setting, and is free to download as PDF. It also serves as an example for urban design and place planning.
The picture is of the South Gate entrance. When the parking lot was resurfaced, the level of the lot was made even with the kerb to provide a level entrance for all visitors.