“Design thinking” will not produce inclusive design, according to an article in FastCo by Katherine Schwab. She claims it just maintains the status quo. She also claims design thinking privileges the designer above the users and limits their participation in the design process. In spite of being encouraged to empathise with users, the designer is the one deciding what elements of the users’ experience are relevant. Therefore ‘Design Thinking’ is not about inclusive design.
This article has links to an essay from Harvard Business Review by Natasha Iskander who refers to a six step design process that claims to solve any problem. Iskander says that design thinking doesn’t encourage innovation. Rather, it is a strategy to preserve and defend the status quo, which means the designer remains in control. There is more in the article on Iskander’s challenge to Design Thinkers.