Queensland Inclusive Tourism Guide

Front cover of the guide showing a man in a red shirt with his arms outstrechedWith borders opening up and people anxious for a get-away, the tourism industry is set for a boost. However, not everyone will be able to take advantage of new-found freedoms. With no international tourists likely for a while, tourism operators need to make the most of the local market. That means being more accessible and inclusive.

The introduction to the Queensland Government’s guide, Inclusive Tourism: Making your business more accessible and inclusive, begins, “This guide has been developed primarily for tourism operators, to help them:

    • increase their knowledge about the market for accessible tourism
    • develop strategies to improve the accessibility of their operation to appeal to a wider range of visitors of all abilities and ages
    • understand their legal obligations in relation to inclusive and accessible tourism.

The guide also includes information to assist people with disability in planning a holiday. Local government can use this guide to: support and promote inclusive tourism across businesses, festivals, events and public spaces; and to incorporate inclusive and accessible design into their design codes and planning guidelines. Download the guide from the link on the Queensland Government website.

See also the UTS Inclusive Tourism publication explaining the economics of inclusive tourism.

Beyond compliance with UD

Front cover of the guide.Standards for the built environment tell you how to comply with minimum requirements. But compliance does not equal usability or convenience for everyone. A guide book from Ireland on the built environment draws together Irish standards with a practical universal design approach. Many of the standards mirror those in Australia so most of the information is compatible. Parking, siting, pedestrian movement, steps, ramps, lifts, seating and bollards are all covered. 

Building for Everyone, External environment and approach covers each of the features in detail. While the style of tactile indicators varies from the Australian design, the advice on placement is still useful. There is a reference list of related documents including Australian Standards. The guide is undated, but probably published circa 2010. This means some of the technology, such as parking ticket machines is a little outdated.

There is also a section at the end on human abilities and design. It covers walking, balance, handling, strength and endurance, lifting, reaching, speech, hearing, sight, touch and more.

Published by the Centre for Excellence in Universal Design in Ireland it is very detailed. Checklists help guide the reader through the material. This booklet links with others in the series, particularly the one on entrances and circulation spaces. The good aspect of these guides is the perspective of a universal design approach rather than proposing prescriptive design parameters.