Many businesses would like to expand their customer base to include older people and people with disability, but not sure how to do it. Utilising a checklist is one way to start thinking about it. Several organisations have produced checklists and other information to help businesses understand what they can do. Much of it costs little or nothing. Here are just three.
COTA TAS has a checklist that has a rating scale from excellent to needs work. It covers external environments, shop entrances, safety, comfort, and staff training, and much more. It’s nine pages and easy to read.
AgeUK has a more comprehensive document that provides the reasoning behind some of the “Top Tips’. These include telephone interactions, websites, and resolving complaints. Toilets, seating and other physical factors are also included. This is a report based on consumer workshops.
Of course being age-friendly means being friendly to all ages. Many of the suggestions are compatible with the needs of people with disability as well. The NSW Business Chamber has produced a guide for small business based on improving accessibility for everyone. However, this short online guide is not easy to read with small text and lots of graphics. It was based on the original Missed Business? by Marrickville Council and the Australian Human Rights Commission. It is also useful for local government authorities.