What are the best practice methods for consulting with users to implement universal design?
This literature review captured articles about projects that attempted to achieve universal design or user-centred design by consulting with users throughout the design process. The studies were predominantly qualitative case studies, in which a variety of different methods were used. These techniques included the full participation of users in the design process, the use of hidden cameras, observation, focus groups, scaled cardboard models and 3-D virtual environments. Some important considerations for consulting with users are raised in the literature.