Knowing a Changing Places toilet is available at Brisbane airport means that some travellers will deliberately break their journey here to use the facilities. The facility is so well used a second is planned for Brisbane’s International Terminal. This facility removes a major barrier to travel for people with disability, their family members and companions. The picture shows the ribbon cutting at the opening of the facility. Brisbane Airport also caters for assistance animals in both terminals. Other travel and journey improvements include:
- In collaboration with QUT-based Dementia Centre for Research Collaboration: Carers and Consumers (DCRC-CC) developing a step by step guide – Ensuring a Smooth Journey: A Guide to Brisbane Airport for people living with Dementia and their Travel Companions – an action plan and resources kit for airport staff to improve the experience of air travel for people with dementia. Through this program Brisbane Airport was the first airport in Australia to be recognised by Alzheimer’s Australia as an approved Dementia Friendly organisation.
- Development of Brisbane Airport’s Accessibility Journey Planner which is due for release later this year
- Completion of an Access Audit Program across both terminals by an accredited access consultant who provided recommendations.
- Completion of a number of accessibility remediation projects including upgrading of public stairs, Tactile Ground Surface Indicators (TGSI’s) to escalators and travelators, lift upgrades and way-finding.
- Australia’s first dedicated airport Assistance Animals ‘bathrooms’ were opened in 2014 in the International and Domestic Terminals.