We all have to go sometime and some of us sooner and more quickly than others. The availability of clean public toilets can make or break a shopping trip or social outing. People with bladder problems will restrict their movements to where they know the toilets are. This is not just a social issue, it is an economic one.
The Helen Hamlyn Centre for Design had a good look at this issue. Their report outlines how they went about finding an alternative model for high street toilets. The project was titled, Engaged: a toilet on every high street.
This design research project was about a simple concept of reusing vacant high street units as toilets (plus commercial or community space). It explored the idea before thinking about how to implement it.
The research explored how this idea would fit into current systems and infrastructure. People within retail, community safety, government and urban design were consulted. Then they spoke with council officers to see how they could make it happen.
Pub staff responsible for toilets talked about the problems with toilets. Public toilet provision is complex. A lot can go wrong. The aim therefore was to understand what the public want, what councils can achieve and where the pitfalls are.
The key areas or outcomes for Engaged were the issues of:
- Closed and Temporary Toilets
- Future Inclusive Toilets
- Lootopia and the High Street
- Toilets in the 24-hour City
- Talk Toilets
The report explains these points in detail using case studies. Accessible toilets are included in the discussions as well as criminal behaviour.
Everyone needs a toilet
Everyone needs to use the toilet, and people shouldn’t be ‘designed out’. People who spend all day outside, such as rough-sleepers, rely more on public toilets than most. Yet privately-owned, publicly-accessible toilets may not be accessible to them, either from exclusion or from feeling that they would be permitted. Other groups who may feel excluded include teenagers and people of colour. Discrimination that associates groups with anti-social or criminal behaviour reduces the number of toilets that people can access.
The researchers found their findings match similar surveys by the Bathroom Manufacturers Association, and AgeUK London. ‘High streets’ was the main location where respondents thought public toilets were not good enough (70%), ahead of parks (47%). This data is useful for showing the value that public toilets bring to the high street. If people leave early due to a lack of toilets, that hurts businesses and the wider community. It also limits people’s participation and quality of life.
The title of the report is, Engaged: a toilet on every high street. The Helen Hamlyn Centre for Design did the research published by the Royal College of Art. It is a good example of talking to stakeholders before even thinking about solutions.
Accessible toilets: how are they really used?
Accessible public toilets are constructed to a set standard in many countries including Australia. But has anyone actually asked users if they are truly functional for wheelchair users and others? Access Insight magazine gives an overview of new research into this question.
The UTS project focused on public accessible bathroom design. Falling off the toilet pan while reaching for toilet paper and avoiding public bathrooms altogether are two preliminary findings from the research project. Photo: Phillippa Carnemolla.
The current Australian Standard for accessible bathrooms is based on data from the 1970s with a few tweaks along the way. The design favours paraplegia who have good use of their upper body and arms. That means people with higher level needs are excluded from the design.
Apart from falling when trying to reach the toilet paper, users also need shelving near the toilets and sinks. We floors are unhygienic and a slip hazard when attempting a sit to stand transfer. Soap, paper towels, hand dryers, and toilet rolls are often placed in inaccessible positions. Or they can obstruct the grab rail.
The other key finding is how wheelchair users plan their movements outside the home to avoid needing a public toilet. Some would rather forgo social activities than be faced with bathrooms they cannot access.
The research is also published in an academic journal, but you will need institutional access for a free read. It is titled Public toilets for accessible and inclusive cities: disability, design and maintenance from the perspective of wheelchair users.
The title of the magazine article is, New UTS research “lifts the lid” on how wheelchair users access public bathrooms.
From the abstract
Design policy and regulations within our cities can significantly impact the accessibility and social participation of people with disability. Public, wheelchair-accessible bathrooms are highly regulated spaces, but little is known about how wheelchair users use them.
This exploratory inquiry encompasses twelve interviews, delving into how participants utilise accessible bathrooms based on their functional needs.
Findings revealed themes of safety, hygiene, planning/avoidance and privacy and dignity. Many wheelchair users invest significant effort in planning for bathroom use or avoid public bathrooms altogether.
Regulatory standards don’t capture the ongoing maintenance and regular cleaning of bathrooms. However, this is critically important to the ongoing accessibility and safety of public bathrooms for wheelchair users. This points to a relationship between the design and the maintenance and the social participation of people with disability.
These findings can potentially drive innovative and inclusive approaches to bathroom design regulations that include maintenance. As such they can inform regulations, standards and design practices for more socially sustainable cities.
Everybody Poops
A Canadian briefing paper, Everybody Poops: Public toilets are a community issue, covers similar ground. Although these facilities are an important part of the community, local authorities are not keen to provide them. Solutions are around advocacy and partnerships. The paper has a link to The Safer Bathroom Toolkit, which has a focus on people who use substances.
Universal Design Guidelines: Changing Places
This set of guidelines comes from Ireland and aims to take the design beyond minimum standards. It covers every aspect you can think of from planning and building control to management and maintenance. The guidelines explain why some things need to be designed or placed in a certain way.
The design and installation section is comprehensive. The management and maintenance section includes pre-visit information, staff training, and health and safety. The guidelines are downloadable in different formats. Another excellent resource from the Centre for Excellence in Universal Design.