Emily Steel has written a thoughtful piece about how the thrust of Australia’s National Disability Strategy is languishing while everyone focuses on one small part of it – the National Disability Insurance Scheme (NDIS). She argues that the NDIS runs the risk of further marginalising people because it is still treating people with disability as needing special (that is, separate non-mainstream) treatment. This is where the concepts of universal design come to the fore. Yes, some people will need specialised equipment as part of experiencing inclusion, but that equipment doesn’t make for inclusion unless the person can use the equipment to merge into the mainstream. For example, a person with paraplegia needs both a wheelchair and a step-free entry to buildings. One is no good without the other. The good thing is that a step-free entry is good for everyone – inclusive universal design. Only a small percentage of people with disability will qualify for the NDIS and this is also why we need universal design – for everyone, including people with and without NDIS packages. See Emily’s article for some good points on this issue. Emily will be speaking at the 3rd Australian Universal Design Conference. She is Senior Lecturer, School of Health & Wellbeing at University of Southern Queensland.
Category: Policy – Built Environment
Hobsons Bay Universal Design Policy Statement
Hobsons Bay City Council is situated south-west of Melbourne with a significant stretch of coastal area. As with many local councils in Victoria they are keen to embrace the principles of universal design in their planning policies. As part of their access and inclusion strategy they plan to implement universal design principles in new buildings, buildings with significant upgrades, retrofits of existing buildings, features and public open space. They started with a Hobsons Bay Universal Design Policy Statement.
The policy statement includes a table where the 7 classic principles of universal design are translated into specific guidelines for council staff. The policy statement discusses the myths, regulatory framework and how to implement universal design, and how to go beyond compliance.
A short document and a good template for other councils to use. Policy statements don’t need to be long and wordy. This one gets to the point.
Staying connected with “third places”
The notion of “third places” is about places in the public domain that encourage informal and casual social interaction. The “first place” is home, and the “second place” is where significant time is spent in a formal sense such as the workplace. Community gardens and town squares are an example of a “third” place.
The Conversation has an interesting article about being lonely in the city. It brings into focus the idea of creating spaces with the human scale in mind. Loneliness is a growing concern and spoken of as the “new smoking”. The article, Many people feel lonely in the city but perhaps third places can help with that also has links to relevant papers.
The Compassionate City
The Dutch idea of the Woonerf has been picked up again, this time by Jenny Donovan of La Trobe University. Using some graphics, she shows how design can affect our decisions to either walk, drive, use public transport or not, and whether you feel welcome in the environment. She covers the key elements of a Compassionate City where various design elements can meet the needs of a range of people and create more harmonious behaviours. There are several links in the article to other related reports and articles. The article originates from The Conversation.
Urban design and social responsiveness
It’s one thing to be accessible, but what other features make a place socially responsive? According to a research paper from Singapore, top of the list is footpaths followed by seating for resting. Concerns over the mix of cyclists and pedestrians and good lighting also feature. The article outlines a method for assessing accessibility and useability of environments. Apart from the method, the results support many other papers on this topic.
The title of the paper is, The Methodology for Evaluating Accessibility as a Tool for Increasing Social Responsiveness or Urban Landscapes in Singapore. Several photos illustrate the text.
From the abstract
Creating a more responsive urban environment enables social integration of people into active public life. This is especially the case for people limited physical abilities.
The author presents a research-based methodology for analysing and evaluating accessibility in public areas of a big city. The originality of the method lays in empowering the disabled persons to play the active role of experts in measuring and evaluating accessibility according the developed assessment tool.
The methodology enables evaluation of accessibility on different urban scales: urban landscapes, in buildings, and in their interiors. The case study performed in Singapore explores the quality of access that people have to public spaces, metro stations, hotels and café.
The paper presents recommendations for improving accessibility in the city by improving the architectural design of buildings. Updating building regulations is also required as well as the maintenances of open spaces and buildings.
The results of this research provide the comprehensive action plan for eliminating barriers in the specific Singapore’s environment and in the other cities. Conclusions present a coherent accessibility monitoring tool and improvement programme to create a socially responsive urban environment.
Online Accessibility Toolkit
The National Disability Authority, which funds the Centre for Excellence in Universal Design in Ireland, has produced an online Accessibility Toolkit that is targeted towards services, both public and business. The landing page has a list of topics that you can look at individually with the dropdown menu. Or you can download a Word version to get the whole thing.
This accessibility toolkit will help make your services, buildings, information, and websites more accessible to customers with disabilities. Each of the sections below on the website has a dropdown window with all the relevant information.
Commit to providing accessible services
Provide disability equality training to staff
Consult customers with disabilities
Develop an Equal Status Policy
Consider accessibility when procuring
Include accessibility in a Customer Charter
Appoint an Access Officer and Access Team
Make your services more accessible
Make your buildings more accessible
Plan safe evacuation for all customers and staff
Make your information more accessible
Make your websites more accessible
Accessibility Statement Template
Universal Design vs Specialised Design
From the Editor: One of our members raised an interesting point with me this week about Changing Places toilets and whether they meet the principles of universal design. This is one of those situations where it isn’t easy to distinguish where universal design ends and specialised design begins.
The European perspective is that inclusion is a continuum – a chain of inclusive thinking. At one end of the continuum are universally designed products, services and environments that almost anyone can use. At the other end are specialised assistive technologies and devices such as prosthetic limbs and speech synthesisers. Somewhere in the middle the two intersect. Some people need both specialised and universally designed products and environments.
Universal design needs specialised design for full inclusion
A simple example is ramps and level entries go together with mobility devices – a wheelchair user depends on both for achieving entry to a building. So where does that leave us with Changing Places (CP) toilets?
The Changing Places website says their toilets are designed to “meet the needs of people with severe and profound disabilities”. It also says, “It is required that accredited Changing Places facilities be built in addition to and separate from required Unisex Accessible Toilets (see picture of signage). This is to ensure that the needs of both groups of toilet users are met without compromise”.
This clearly puts Changing Places (CP) toilets at the assistive technology end of the continuum as as a specialised design for particular users. The toilet is therefore not universally designed because not everyone can use it due to the way it is designed. But CP toilets support universal design because in conjunction with other toilet types in the vicinity they provide equitable access for everyone to the surrounding environment. Consequently, everyone gets the benefits – everyone is included.
However, where funds are limited, it would be easy to assume the CP toilet would work for all wheelchair users. Problems would arise with the drop-down grab bars, particularly for people with MS, Parkinson’s and others with balance problems. The accreditation for these facilities should be through the Changing Places organisation without reference to the public accessible toilet standard (AS1428.1). The term “Lift and Change” toilets is being used in New South Wales to avoid the copyright issues. However, it leaves it open to misinterpretation of what the toilet is supposed to achieve and who it is for.
Australian Standard
Australian Standard for accessible public toilets (AS1428.1) does not cover Changing Places facilities as such. However, it has provision for “adult lift and change toilets”. The Centre for Excellence in Universal Design produced guidelines in 2024 to merge universal design thinking with specialised design.Universal Design Guidelines: Changing Places
This set of guidelines comes from Ireland and aims to take the design beyond minimum standards. It covers every aspect you can think of from planning and building control to management and maintenance. The guidelines explain why some things need to be designed or placed in a certain way. The design and installation section is comprehensive. The management and maintenance section includes pre-visit information, staff training, and health and safety. The guidelines are downloadable in different formats. Another excellent resource from the Centre for Excellence in Universal Design. Changing Places (and similar) toilets give families a new freedom to participate in activities, both outdoor and indoor. These toilets facilitate greater participation and inclusion for individuals and families – a principle that universal design fully supports. Jane Bringolf, EditorUniversal Design, Affordability and Cost in Housing
At a roundtable meeting following the 2014 Universal Design Conference in Sydney, Kay Saville-Smith shared her experience on universal design and affordability. She was happy to share her five key points about universal design in housing:
“The usual argument is that universal design is consistently unaffordable (by which they mean more costly) than poor design because of the difficulties of retrofitting the existing environment and lack of economies of scale. Actually, the reasons why universal design is seen as costly can add cost. Five points are interesting:
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- Most products are not designed but driven off existing tools, processes and organisational structures. To change these does require some investment (hump costs) but these are one off and should not be seen as an ongoing cost. Indeed, those changes can bring reduced costs in the long term through increased productivity etc.
- The costs of poor design are externalised onto households, other sectors or hidden unmet need.
- Comes out of an advocacy approach that pitches the needs of one group against another and treats universal design as special design etc.
- Win-win solutions need to be built with the industry participants that are hungry for share not dominant players who have incentives to retain the status quo.
- Universal design is different from design which is fashion based. The trick is to make universal design fashionable so no one would be seen dead without it.”
Her keynote presentation provides more information about why it is so hard to get traction with universal design in housing. The picture is of Kay Saville-Smith.
Universal design: designing for human needs
The Center for Health Design has published an article based on designing for human needs. It advocates for age-friendly workplaces, person-centred healthcare, ageing in place and active living.
Central to the argument in their report is the application of universal design. “When designing for aging, there are great opportunities at hand to design for ourselves – for every age – for all. An ageing population is not all about Baby Boomers – in 2046 the oldest Millennials will be turning 65.
The Maslow hierarchy of needs (as shown in the diagram) makes an appearance with the claim that designers think about the lower tiers for the young and old and reserve the upper tiers for young and middle aged adults. But why can’t environments support social system, fun, happiness, and inspiration at the same time as being safe?
Universal design is discussed as sustainable design, the triple bottom line, ageing in place, the workplace, and healthcare. The report ends with “…universal design has the potential to bridge the gap between basic human rights and higher human needs – for everyone.” You can download the pdf, Universal Design: Designing for Human Needs – An issue brief on the impact of ageing.
You can visit the Health Design website for more topics and information.
Zoo signage everyone can understand
Michael D W Richards presents an interesting article on the need to standardize zoo signage so that everyone can understand, particularly DO NOT FEED signs. He concludes,
“To achieve this goal they should utilise a design which is reliant on both imagery and text to convey a message, with imagery at the forefront of the design. A human hand, an item of food and an image of an animal should be displayed. … When imagery and text is displayed on feeding restriction signs, all visitors benefit. This form of provision should not be seen as excessively catering for the needs of marginal groups. Rather it should be viewed as an approach that represents a heterogeneous society, increasing access to information and enjoyment for all, through engaging signage.”
The title of this article is Designing Accessible ‘Do Not Feed’ Signs for Zoological Gardens. It is part of a series about zoo accessibility.
Photos or Pictograms?
What kind of signs inform and appeal to zoo visitors most? This was an answer Richards at wanted to know. Using qualitative and quantitative research methods he found the answer. It seems the photographic signs were most popular, but that is not the whole story.
The title of the article is, Directional Zoological Signage Image Preferences: An Inclusive Design Perspective.
Universal Design at the Zoo: A case study
Chicago’s Brookfield Zoo applied the principles of universal design during upgrade and extension works. Changes to the entrance, maps and information, transportation within the park, toilets, benches, tables, and exhibit design and enhancement are explained in a case study. In addition, trained staff are on hand to provide additional help to visitors where needed. Mark Trieglaff explains universal design at the Zoo in his case study.
The improvements are matched to one or more of the seven principles of universal design. The conference paper concludes: “By incorporating the Principles of Universal Design all visitors are offered equal experiences as they interact with the animal, exhibits and each other. Without even realizing barriers have been removed, everyone, regardless of their abilities, has a more enjoyable and inclusive experience.”
The title of the paper is, Universal Design in a Zoological Setting, and is free to download as PDF. It also serves as an example for urban design and place planning.
Abstract. Universal Design in planning for exhibiting animal collections for the
public has been a part of the culture of one particular zoo in the US. This paper
looks at the steps in designing a zoological park that is universally accessible to all visitors.
The picture is of the South Gate entrance. The parking lot was made level with the kerb to provide a level entrance for all visitors during the upgrade.
Accessible Design in Australia
In 1998 a group of passionate people came together with the aim of creating a centre for accessible design. They consulted widely and held two symposia, one in Sydney and one in Melbourne. The findings from these symposia are documented in Accessible Design in Australia.
For various reasons, the project ended at this point and no further action was taken. However, soon afterwards a small group, led by Dr Max Murray, started the Association of Consultants in Access Australia, (ACAA). This has become the professional body for access consultants in Australia.
Centre for Universal Design Australia has picked up the threads of the original idea to follow through on the aim of having a central point or body for creating an inclusive Australia.
Norway universally designed by 2025 – Update
The Norwegian Government has taken the principles of universal design and applied them across all policies to create maximum inclusion. This makes everyone responsible for inclusion at every level – in the built environment, outdoor areas, transport, and ICT. Here is an update to “Norway Universally Designed by 2025”.
In 2008, the Ministry of Children, Equality and Social Inclusion, launched its first Action Plan 2009-2013 with the goal of a universally designed Norway by 2025.
The focus on was on people with disability, accessible built environments and minimising discrimination. The plan covered the actions of the public service and all ministries. “The Government’s work is based on universal design. Universal design is an expression of a value put on equality by society.”
In 2010, Norway amended its Planning and Building Act, among others, to include universal design. The plan is to take a staged approach to upgrading public buildings and spaces.
The Delta Centre was given responsibility to coordinate the actions in Norway’s 2015-2019 plan in 2016. This plan is more comprehensive and covers ICT and communications to a more detailed level. This is in recognition of how we are becoming more reliant on digital applications.
Olav Rand Bringa provided extra insights at the 2018 UDHEIT conference in Dublin. The title of the paper is, From Visions to Practical Policy: The
Universal Design Journey in Norway. What Did We Learn? What Did We Gain? And What Now?
Bringa outlines the remaining barriers to implementation along with the successes.