Users of digital technology are clear about what works and what doesn’t. This is one of the conclusions in a research report by G3ict and Knowbility. Survey questions included listing the top three most useful mobile features, and the most desirable functions that need to be improved. Questions about ability to use apps such as those for maps, banking, hotels and travel were also included. This is an in-depth look at the way users interact with digital technology in everyday life, with lots of ideas for improvement from users. Some of the key points in the conclusions are:
Users are clear about what’s working and what’s not
Accessibility innovation does have a positive impact
Barriers due to lack of alternative modes of communication remain a leading source of concern
A list of some of the most impactful accessibility innovations
Perception of the value of digital accessibility features was high
Cognitive accessibility is an area of great opportunity for innovation
The title of the report is, The Impact of Digital Accessibility Innovations on Users’ Experience. Download from theG3ictwebsite via another link, or directly from this website.
Anyone interested in optimal colours for web and phone might be interested in a project that came out of a colour matching game app. The game is based on colour perception. Feedback data showed designers how people perceive colour. With the help of academics they began to analyse the data in meaningful ways. Preliminary analysis indicates there is a variation across countries. For example, Norwegians were better at colour matching than Saudi Arabians. Singaporeans struggled to identify greens, and Scandinavians did best with red-purple hues. Research papers are to follow which could lead to more inclusive colour choices. The article concludes,
“But the fruits of the project live on in open source. A generic version of Jose’s tools to query the Specimen dataset are hosted here on github. My greatest hope is other researchers find and make use of what was gathered, and that other designers and engineers consider leveraging play in unexpected ways”.
Systems and devices expect people to adapt to them – to work out how to use them and to use them successfully. But it should be the other way round. This is the point Edward Steinfeld discusses in The Conversation article. Whether it’s phones, smart watches, car technology and hearing aids, they all have options that aren’t always easy to activate and manage. And it isn’t just the older population that gets confused.
“In many ways, advanced technology is inherently complicated: If users want devices that can do incredible things, they need to deal with the complexity required to deliver those services. But the interfaces designers create often make it difficult to manage that complexity well, which confuses and frustrates users, and may even drive some to give up in despair of ever getting the darn things to work right… With manufacturers’ help, more seniors could enjoy the benefits of advanced technology, without the frustrations”.
It’s all very well having web designers familiar with the accessibility requirements in their designs, but what about the people writing material for websites?
In many organisations staff write their own material and send it to the web controller for uploading. But is their writing and format also accessible? It is easy to post a document that was originally meant for another reader, such as a submission to a government body. But perhaps an Easy English version should be considered for the ease of access for all readers?
They advise that each link should clearly indicate its destination or function out of the context of the text surrounding it. The information focuses on practical advice and direction for anyone involved in web development, design and writing content. Topics covered include developing accessible data tables, using colour wisely, and writing well structured content. Writing material for websites isn’t difficult – it just takes a bit more thought about who the readers are.
WCAG and W3C might be familiar acronyms, but what do they mean? And what, if anything, you should be doing about it? No matter what your role, everyone needs to have a basic understanding. That’s because we are living in a digital age. The article, WCAG for people who haven’t read them, is a good place to start.
WCAG – Web Content Accessibility Guidelines 2.1, can a bit daunting at first. That’s because this is an international document and doesn’t translate well in all languages. The guidelines are also very long. Alan Dalton has taken away the legalese and provided a simpler and more user-friendly explanation of these guidelines. He covers text, operating the website, understanding content, ensuring the site works on all devices.
Web accessibility is becoming increasingly important as we move ever closer to reliance on computers and other internet devices. Web accessibility is not just a matter for people who are blind or have low vision.
All webpages, blog pages, or uploaded documents or pictures should be accessible. Dalton’s information is good for website managers and others who provide newsfeeds, documents and pictures for their website. Dalton’s article has links to more complex documents such as Understanding WCAG 2.0, and the Techniques for WCAG 2.0 – together they become 1,200 printed pages. The W3C – World Wide Web Consortium, released the next version, WCAG 2.1. in 2018. However, the key information remains current.
The new criteria make it easier to produce accessible content for people using mobile devices and touchscreens. People with low vision, and people with cognitive and learning disabilities are also covered. Making sure your website can be used in portrait and landscape orientation, colour contrast, graphics and the value of autocomplete are some of the features discussed.
Live captioning and sign language are also included. There are lots of links to other documents for reference. There is also a book list. This article might be non-geek for Alan Dalton, but even with some techo language you can get the gist of what is being updated even if you are not a web designer or technician. As we advance in the digital age this sort of information will be important for everyone who needs to communicate using digital technologies.
WCAG 2.2
The final recommendation for WCAG 2.2 will be made available towards the end of 2022. According to speculations, it will most likely be out in December 2022. WCAG 2.2 is not entirely a new recommendation but an updated version of WCAG 2.1.
The National Disability Authority, which funds the Centre for Excellence in Universal Design in Ireland, has produced an online Accessibility Toolkit that is targeted towards services, both public and business. The landing page has a list of topics that you can look at individually with the dropdown menu. Or you can download a Word versionto get the whole thing.
This accessibility toolkit will help make your services, buildings, information, and websites more accessible to customers with disabilities. Each of the sections below on the website has a dropdown window with all the relevant information.