Michelle Blicavs is CEO of IAP2 (International Association for Public Participation) gives an overview of engaging with communities and stakeholders in universal design.
Michelle Blicavs slideshow presentation PDF
From the abstract
Planning and design for our public spaces often attracts passionate responses within our communities. Public participation, or community engagement, is based on the principle that those affected by a decision have a right to be involved in the decision-making process.
Public participation includes the promise that the public’s contribution will influence the decision. This presentation provides insights into minimising outrage with a better engagement process. This is more likely to result in better outcomes in planning and designing public infrastructure for everyone.
Tools and techniques for engaging with communities are included in the presentation. This is whether it is through informing, consulting, involving, collaborating or empowering that community in the decision making process.
This is particularly relevant when considering design for liveable communities for people regardless of their age, gender or ethnicity. Engagement is about reducing risk for decision makers and achieving better outcomes for communities and stakeholders.
Note: in 2025 IAP2 Australasia changed its name to Engagement Institute.