Neuroscience for inclusive wayfinding

The history of wayfinding has evolved from visual orientation by the stars and landmarks, to signage and digital technology. A good wayfinding system will use all three – visual orientation, signage and digital applications. But it requires consistent application. If not, the likelihood of being confused and then anxious increases. That’s where some neuroscience for inclusive wayfinding comes in.

Effective wayfinding systems are essential for spatial orientation, personal safety, and emotional well-being, especially in complex environments like hospitals, transit systems, and large institutions.

A long wide corridor with lots of confusing lines.

A research project from the US carried out a literature review, case studies, and field work to develop a framework for solutions. The findings emphasised the critical importance of consistency in design and the strategic placement of signage. Technologies such as augmented technology also enhance user navigation experiences.

Key recommendations

  • Adopt human centred design principles and address the diverse cognitive and sensory needs of users.
  • Incorporate digital tools, real time data updates, and interactive maps.
  • Training programs for staff are essential for enhancing the overall user experience.

The following chart is a screenshot of a table of recommendations from the research paper.

Screenshot of a Table from the report listing the design actions and the reasons for them.

Integrating multi-sensory engagement and user-centered design strategies, wayfinding systems can better support individuals in complex environments. This will ultimately contribute to more inclusive public spaces and improve quality of life.

Recommendations for staff training

Staff training is a key component of wayfinding support in complex environments. Training programs equip staff with skills to assist the diverse nature of visitors. Training positively impacts the cognitive and emotional wellbeing of service staff and users. The following chart is a screenshot from the research paper.

Screenshot of a chart listing the recommendations for training support and the reasons for the training.

The title of the article is Navigating Life: Neuroscience and Inclusive Design in Wayfinding.

From the abstract

Wayfinding, has moved from traditional navigation methods reliant on visual cues and
landmarks to modern systems that integrate digital technologies and neuroscience.

Accessible and consistent wayfinding systems that accommodate diverse user abilities, particularly in public transit, hospitals, and large institutions are needed. Current systems often lack coordination, clear signage, and comprehensive coverage, leading to navigation challenges.

We evaluate best practices for inclusive wayfinding. Key findings emphasize the importance of consistent visual design and strategic sign placement. Integrating technologies like interactive maps and augmented reality are essential.

The study highlights the role of multi-sensory engagement and neuroscience in improving spatial orientation and reducing user anxiety. Adopting a user-centered approach, the research proposes wayfinding strategies that prioritize inclusivity and accessibility. There are valuable insights for urban planners, architects, and policymakers. The focus is on enhancing user experience, advancing inclusivity, and promoting well-being in public spaces.