People who are deaf and use British Sign Language (BSL) can now get help when travelling on ScotRail. When a deaf customer needs help, rail staff can open an app that uses video call. The customer signs to an interpreter who immediately signs back. The InterpreterNow app will give more confidence to travellers who use BSL. The more pleasing aspect of this story is that ScotRail is showing commitment to inclusion. For people who are hard of hearing, which is a significant portion of the population, just improving the quality of announcements would be a great help – or even having announcements.
A related app by Google, Live Transcribe, is in its early release phase. You can download it and give feedback before the design is finalised. This could be useful in noisy situations for people who have difficulty hearing, such as train stations, busy streets and noisy cafes. These types of app often need adjustment for different accents.
Editor’s note: This is a good app for people with good hearing. I’ve downloaded the Live Transcribe app for my phone. It should help for the odd occasion when I’ve seen a deaf person in the street needing help with something. It will be better than gestures and facial expression.