Service design is yet to get on board with universal design according to a Norwegian Masters thesis study by Oda Lintho Bue. Norway leads the way with its overarching policy and commitment in their policy document, Norway Universally Designed by 2025. So it is no surprise to see this study undertaken here.
Universal design is not a profession in its own right. However, projects need a universal design champion on the team. Committing resources on universal design early in a project minimises the need for resources used on redesign later. This point is well made in the thesis. Given that Norway has such a strong stance on universal design, it is interesting to note that even Norway is struggling with getting implementation across the board.
The title of the thesis study is Inclusive Service Design: Current practices and future recommendations.