The National Disability Authority, which funds the Centre for Excellence in Universal Design in Ireland, has produced an online Accessibility Toolkit that is targeted towards services, both public and business. The home page has a list of items that you can look at individually. They are listed and linked below. The home page also has a 16 minute video briefly outlining each of the items. Each of the links below has links to further resources.
Commit to providing accessible services
Provide disability equality training to staff
Consult customers with disabilities
Develop an Equal Status Policy
Consider accessibility when procuring
Include accessibility in a Customer Charter
Appoint an Access Officer and Access Team
Make your services more accessible
Make your buildings more accessible
Plan safe evacuation for all customers and staff
Make your information more accessible
Make your websites more accessible
Accessibility Statement Template