Requests for wheelchair assistance grew 30% between 2016 and 2017 according to a recent IATA press release. Airlines and airports know they need to improve their operations as well as consider assistance for passengers who are mobile but have difficulty getting around airports.
The other issue recognised by IATA at it’s recent meeting, is the damage caused to mobility aids. Airlines are working with stakeholders to find ways to improve this. One option is to develop standard procedures related to the loading of mobility aids. You can read more about IATA’s plans for improved air travel in their press release and download the resolutions from their recent meeting. (IATA – International Air Transport Association.)