Unfortunately the Norwegian Centre for Design and Architecture has deleted their page on quotable quotes. There are other resources on their site including case studies and tools.
“Some people think design means how it looks. But of course, if you dig deeper, it’s really how it works.”
Steve Jobs, former CEO, Apple
Editor’s note: The picture is a photo I took at the Center for Inclusive Design and Environmental Access (IDeA) located at the University at Buffalo in 2004. Jane Bringolf.
The text reads, “The essence of universal design lies in its ability to create beauty and mediate extremes without destroying differences in places, experiences, and things”. It is attributed to Bill Stumpf and Don Chadwick, Designers.