Even conferences about inclusion, universal design and accessibility can fail to meet the first requirement of their own content – to make the conference and venue accessible and inclusive. So how will conference organisers learn about access and inclusion? New research aims to promote awareness among meeting organisers and the conference supplier companies about the need to remove barriers to meetings and conventions. This includes the whole issue of destinations and visitor experience for the surrounding area. The report, Universal Accessibility in Meetings, was produced by BestCities Global Alliance, Gaining Edge, and RI International. 12 cities are featured in case studies, including Melbourne, and there is a 15 point checklist for meeting organisers. Final step will be to get presenters to universally design their PowerPoint presentations. A quick review can be found on the Conference and Incentive Travel website.