Building capacity for engaged research

Talking about co-design and stakeholder engagement is one thing. Knowing how to do it is another. While organisations and universities like to make engagement central to their work, institutional practices are not keeping pace. Institutional policies, publishing pressures, and additional time needed stand in the way. Building capacity for engaged research is more than knowing how to run a focus group.

Engaged research embeds stakeholder views throughout the life of the research project. It encourages creation, and active collaboration with policy makers, practitioners and communities.

Graphic of seven human figures wearing casual clothing standing up from their chairs and looking upwards to the camera. Building research capacity.

A workshop was held mid 2024 to bring together research leaders with hands-on experiences. These are people who are keen to see their research improve things for society and individuals. They see this as a timely opportunity for key people to coordinate their efforts. The result is a large volume published by the National Academies Press containing the workshop discussions and ideas.

Partnering with communities, policy makers and others is challenging. Measuring the impact of such research requires a suitable evaluation system.

graphic of a bar graph with columns of different colours at different heights.

The book of proceedings has 8 chapters:

  • Introduction
  • Importance of engaged researach
  • Challenges and solutions: synthesising two landscape reviews
  • Promising approaches for addressing key tensions in community engaged research
  • Aligning mission and incentives: valuing and prioritizing engaged research
  • Valuing diverse forms of expertise
  • Aligning core values and measurements
  • Next steps for action

The title of the publication is, Building Institutional Capacity for Engaged Research. You can read free online. Note this is an academic text with long sentences.

From the introduction

The complex challenges facing society today call for new ways of doing research that bring researchers, policy makers, community leaders and members, industry stakeholders, and others together. The aim is to identify evidence needs, contribute different kinds of knowledge and expertise, and use evidence to accomplish shared goals.

Although momentum is building toward a research enterprise that more routinely enables and rewards this type of collaboration, the development of institutional capacities to support diverse forms of engaged research have not kept pace with the need for them.

Obstacles to accessible tourism

Why do hotels make their accessible rooms with bathrooms that look like a hospital? No wonder people don’t want to use them – even wheelchair users! That was one of the findings from a study of stakeholders’ perspectives. The study found many instances of outright discrimination, as well as misunderstandings about universal design. Clearly there are many obstacles to accessible tourism

While a diverse range of people can benefit from a more accessible environment, people with disability and older people are the primary beneficiaries of accessible tourism.

A person's hand is opening the door to a hotel room.

“At the time, we adapted to the regulations. What’s going on? You say “wow, how demanding the regulations are! It won’t be that bad”, but then, once you start working and the years go by, you realize that at the time, the regulations were not so demanding.” (Hotel manager)

26 people with disability and 57 tourism and public administration organisations were interviewed for the study. While some operators were in favour of accommodating people with disability, others were not supportive.

“A major obstacle for firms specializing in accessible tourism is discrimination of tourists with disabilities by some suppliers. “A receptionist sent an email to the hotel director but made a mistake and, instead, sent it to me. The email said: ‘Do I raise the price to this group to get rid of them?'” (Accessible travel agency manager)

From the conclusions

In the conclusions the authors say that despite the literature’s consensus on the importance of stakeholder collaboration, many questions regarding barriers remain unanswered. Lack of stakeholder cooperation is a major obstacle to expanding accessible tourism. Hoteliers are influenced by non-disabled guests complaining about disabled guests.

Companies adhere to minimum regulatory requirements which stems from a lack of knowledge underpinned by lack of research. Culturally ingrained misconceptions lead to perceptions that investment in accessibility is a liability rather than an asset.

Discrimination is prevalent in the case of people with intellectual disability. Many tourists and entrepreneurs perceive accessible design as aesthetically unappealing. This is likely due to sticking to design regulations that are best suited for the public domain, not an hotel.

The research paper concludes with recommendations which include standardising universal design and enhancing aesthetic appeal. Enhancing market awareness and sharing success stories is another strategy. Improving legal regulations and addressing discriminatory attitudes are also essential.

The title of the paper is, What is stopping the process? Analysis of obstacles to accessible tourism from a stakeholders’ perspective. Also published by Journal of Destination Marketing and Management under the same title

From the abstract

People with disability still encounter many hurdles when travelling. This study aims at identifying the factors hindering the development of accessibility in tourist destinations. To this end, we developed a stakeholder analysis using the Spanish Costa Blanca as a case study.

Employing a qualitative approach, insights from accessible tourism stakeholders were gathered. Data was collected through 83 semi-structured interviews. The research revealed instances of non-collaborative relationships and conflicts among stakeholders, which are acting as obstacles to accessible tourism.

We found firms, and customers without disability, discriminated against tourists with disability. There are inconsistencies in legislation, or challenges associated with the implementation of universal design.

This is what is needed

Joined up thinking on accessibility for a seamless chain of services is good for everyone, locals and tourists alike. They make great places to live in as well. See video below from Ireland’s National Tourism Development Authority, Fáilte Ireland.

Urban density: not the answer to everything

Picure of very high rise buildings on the waterfront at Dubai UAEPoliticians and planners make frequent calls for older Australians to give up their three bedroom homes to make way for “working families”. They expect them to move into apartments. But is urban density the answer? Regardless of the ageist inference that older people are “hogging all the houses”, with the political focus on working families, little room is left to discuss the housing needs of older cohorts. 

Research by Bruce Judd on downsizing found the majority of older people want to stay put, not move into apartments. But there still remains the question, will these homes support them in their latter years?  Within the older cohorts the number of people with dementia is expected to rise significantly, but not much thought has been given to their housing needs.

An article, Housing and age friendly communities policies for future direction – A stepped approach puts the spotlight on this issue. Participants in the study were representatives from peak housing organisations, including strata managers, and advocacy organisations to assess how well their membership were prepared for this group. 

The article comes from the International Research Forum on Multi-owned Properties Deakin University, Melbourne 9-10th February 2017.

The picture was taken in Dubai, UAE. 

Older home-owners need their space

Dwelling Land and Neighbourhood use older homeownersThis is a major work by Bruce Judd, Diana Olsberg, Joanne Quinn and Oya Demirbilek (2010). It challenges the often held assumption that older people are “taking up space” in big houses that they no longer need – assumptions that their homes are “underoccupied”.

This qualitative research shows a very different picture. When people retire, they typically spend more time at home (about 85% of their time), so it makes sense to have “spare” space for home activities, including accommodating family members who live away and come to visit. So downsizing isn’t the answer for everyone.

Download the full report, Dwelling, land and neighbourhood use by older home owners, or the slideshow presentation from a NSW AHURI seminar.  

Housing aspirations of older Australians

An armchair is by a big window in a high rise building. Through the window you can see the tops of other buildings in the distance.Three bedrooms and urban living are what most older people want. These are two of the key findings in a new Australian report from AHURI. Age specific housing is not a preference. So researchers suggest more innovation to attract the older cohort so they can age in place after all.

There was no mention of universally designed homes so that age-specific housing doesn’t become the only option. There was only a brief mention of homes being adaptable. 

The title of the research paper is, Older Australians and the housing aspirations gap. There are three separate documents: an Executive Summary and a Policy Evidence Summary. The full report is also available from the AHURI website.

 

Government perspectives on accessible housing

Brightly coloured graphic of little houses clustered together. Government perspectives on accessible housing.What do government representatives think is the best way to supply homes suitable for people with disability? Mandating accessible features in all new mainstream housing is the way to go. That means both owners and renters would benefit. Plus accessible housing would suit ageing in place and not be detrimental to the rest of the population.

This 2017 research is one of many studies that found that universally designed homes is good for everyone. While government representatives support the evidence, politicians might have other ideas. The 2022 National Construction Code incorporated basic access standards for all new builds. However, states have either been against the features entirely, delayed adoption, or watered them down when adopting them. 

This research was specific to Australia’s National Disability Strategy, but the findings on housing design share similar responses found in other research. There is little benefit in segregated “disability housing”, but much to gain from housing that also suits people with disability.

The title of the article is, Government perspectives on housing, technology and support design within Australia’s National Disability Strategy. It is also available on ResearchGate or the Wiley online library.  

There is much more to this study which includes inclusive communities, integrated technology and transportation.

From the abstract

Australia’s National Disability Insurance Scheme (NDIS) is a significant disability reform and part of a 10‐year National Disability Strategy. The new Specialist Disability Accommodation (SDA) framework, aims to deliver housing responses that positively influence NDIS participant outcomes.

This study gathered perspectives of government disability and housing representatives about opportunities for Australians with disability. Four  research questions related to to built design; integrated technologies; the relationship between housing and support provision; and community precinct design.

Nineteen government representatives from seven of the eight Australian jurisdictions participated in a focus group in Melbourne, in March 2017.  Twelve themes were identified in response to the research questions. Key policy and practice implications were highlighted.

This research offers insights from government that can contribute to strategic housing, technology, support and community design decisions. 

2022 Update: The 2022 NCC Livable Housing Design Standard is freely available.

Home Coming? Yes it’s possible 

A graphic in shades of green showing various types of dwellings. Home Coming? Yes it's possible.This article was written when the Australian Building Codes Board called for responses to their Options Paper on Accessible Housing in 2017. Using facts and figures, she challenges the many false assumptions that the industry and others hold about the need for universal design in housing. She also covers assumptions about costs. So yes, it’s possible.

The title of Penny’s paper presented at the recent UD Conference in Ireland is, Home Coming? A Story of Reassurance, Opportunity and Hope for Universally Designed Housing in Australia.

From the abstract

Housing is complex yet it is the lynch-pin for achieving economic, social and human rights imperatives. In October 2017, a regulatory impact assessment was commissioned to consider Livable Housing Australia’s Silver and Gold standards, for inclusion in the National Construction Code.

A substantial research project provided a knowledge and evidence base of the policy perspective; an expanded statistical context; and detailed analyses of Silver, Gold and Platinum design levels.

The policy perspective included greater economic focus. The effect on productivity, directly attributable to housing, is significant. If acceptable standards of housing could solve or mitigate 34 policy ‘problems’.

It is reassuring that universal design has permeated all levels of government policy. Detailed analyses challenged many common assumptions and re-framed accessible housing into a mainstream problem. 

Opportunities for universally design-led mainstream solutions are evident. Some design features might cost more. Others can be designed out, or are cost neutral. 

As there is a minimal gap between universal design standards and current housing, there is hope that all Australians will, one day, live in a universally designed home.

The the paper is one of many from the UDHEIT 2018 conference held in Dublin, Ireland. The conference proceedings are open access.

 

 

Housing: What next for an ageing Australia?

a blue glowing house icon is held in the handsIf you ask an older person if their home will suit them in their later years, they are likely to say yes. But how will they know and will they find out when it’s too late? That is the key issue when policy makers talk about ageing in place. Are we actually prepared for it? And not only are they people’s homes, they are potentially the workplaces for care service staff. So what next for an ageing Australia?

The intersection of home design and support services is one of the factors looked at by Matthew Hutchinson from QUT. His thesis looks at a myriad of housing types including collective living and mutual support, which on the face of it, looks like group home living. Building design is mentioned in passing. The thesis proposes several ways of re-thinking the types of dwelling and dwelling arrangements that might better suit older people to age in place and receive care at home.

This is a very academic text with lots of diagrams and flow charts. Suitable for architects who are interested in housing typology and policy makers interested in ageing in place strategies. The title of the thesis is, Housing for an ageing Australia: What next?  

Abstract: Within the policy context of ageing-in-place aspirations, this thesis examines the potential nature of housing for Australia’s ageing population. By conceptualising housing and support together as an ecology and using grounded theory methodology to involve relevant stakeholders the thesis reveals both the desire and need for new urban and suburban based housing typologies arranged around collective living and mutual support. It further proposes a performance brief comprising desirable housing design principles. The thesis makes a contribution theoretically to the fields of architecture and critical gerontology.

Ageing well in suburbia

A single story home viewed from the back yard. A woman reaches up into a small tree and dog sits nearby. Ageing well in the bluefields.
Image by Damian Madigan

The context of this magazine article is suburban infill sites. The problem is how to increase housing supply and diversity while maintaining the existing character of the area. Madigan comes up with models based on the Livable Housing Design Guidelines. 

The overall aim is to support ageing in place and multi-generational living.

Madigan describes suburbs that have an established character and high financial values as ‘blue’. They are often exempt from density increases and also housing diversity. 

Madigan explains a collaborative design research project that developed ‘bluefield housing models’. The models are based on four different allotment sizes, small, medium, large and extra large. They are also based on Livable Housing Australia gold or platinum levels. Floor plans are included in the article. Madigan explains:

Ageing well in the bluefields is on the ArchitectureAU website and will be of interest to building designers and smaller developers. 

 

Inclusive: does that include disability?

Grant Maynard says that using the word ‘inclusive’ is leaving out people with disability. Racism, sexism, ageism, homophobia and transphobia are taking the spotlight. Events that celebrate the International Day of People with Disability cater specifically for people with disability. So is this a good thing on just one day of the year?

In the week of International Day of People with Disability, “I can rock up to any advertised event confidently, knowing it will be accessible and affordable.”

Banner for the United Nations International Day of Persons with Disabilities.

Start times, access information, wheelchair accessibility and bathroom availability will be clearly set out. Maynard says, “then, like magic, the conversations and accessibility stop.” He calls it pinkwashing for people with disabilities.

It’s a tokenistic gesture that doesn’t translate to long-term positive outcomes. One day does not make a difference in and of itself.

Maynard’s thoughts are published in QNews and the title is, All-inclusive” has become pinkwashing for disabilities.

Opportunity in neurodiverse design

When the term ‘neurodiversity’ entered our language it gave us a new world view and perspective on humanity and diversity. It challenges the notion that there is such as thing as a ‘standard’ brain. Design disciplines have seen opportunity in sustainable design. Now there is opportunity in neurodiverse design.

Workplaces should design for brains not just for bodies. But what does that look like? Big companies like Deloitte and EY are re-shaping their workplaces. Image of EY Perth office.

Perth EY office depicting opportunity for neurodiverse design.

Neurodiverse design in architecture

An article in The Fifth Estate by Catherine Carter takes up the topic of neurodiversity and architecture. Current estimates are that around 15-20 percent of the global population is neurodivergent. This means their brains process information differently from the ‘typical’ population. Consequently, they may perceive and interact differently with their surroundings.

Carter says the best designs won’t be where differences coexist, but where they are celebrated. They will include spaces that avoid harsh lighting, distracting noise and visual clutter. Flexible layout with distinct zones and quiet areas, and collaborative spaces to suit tasks and moods are also helpful. Natural elements such as plants and organic materials help reduce cognitive load.

One of the big consulting firms, EY has established 23 Neurodiverse Centers of Excellence where tech people work on complex projects. EY is also redesigning their offices with soundproof spaces, enhanced lighting and signage.

Deloitte claims to have found five key drivers that neurodivergent thinkers bring to problem solving. Cognitive diversity can drive new ideas and counter groupthink. Neurodivergent people often have intense focus to push through setbacks and overcome problems.

Building for brains not bodies

Designing for neurodivergent employees means that everyone benefits. Who doesn’t like a comfortable office with plants and soundproofing? As an AI-powered future looms, workplaces are shapeshifting again. Places need to nurture minds of employees, not just their bodies. People have more flexibility today in how and where they work. Let’s design for that and for the diversity of the population.

The title of the article is, When great minds don’t think alike: designing for neurodiversity. There are links to the work of EY and Deloitte.

Neurodiversity and built environments: A guide

A woman's face in multicolours wearing sunglasses. representing neurodiversity in building design.A significant number of people find certain aspects of the built environment uncomfortable, distressing or a barrier due to neurological differences. To address this, the British Standards Institute has a guide for designing built environments to include people who are neurodivergent. The whole population is neurodiverse, individuals might be neurotypical or neurodivergent. 

The guide covers external spaces for public and commercial use as well as residential accommodation for independent living. It is one of the few documents that explains neurodiversity in a way that designers can understand.

Neurodiverse and neurotypical

The term ‘neurodiversity’ and ‘neurodiverse’ are clarified in the introduction. Neurodiversity is about us all – it is not one condition. It is about the way each of thinks, speaks, moves and communicates. It is better explained as “sensory and/or information processing difference” and this is the term frequently used in the guide. 

Different terms are used to describe different neurological profiles: 

1. Neurotypical: someone fitting a majority neurological profile and is not neurodivergent.
2. Neurodivergent: someone who sits outside majority neurological profile commonly associated with autism, attention deficit hyperactivity disorder, dyslexia, dyspraxia, dyscalculia, dysgraphia and Tourette’s syndrome. 
3. Neurodegenerative: A condition whereby sensory processing differences develop over time such as Parkinson’s.

The guide deals with:

    • Lighting
    • Acoustics
    • Décor
    • Flooring
    • Layout
    • Wayfinding
  • Familiarity
  • Clarity
  • Safety
  • Thermal comfort
  • Odour

Neurodiversity and the built environment guide front cover.Design for the Mind

The title of the guide is, PAS 6463:2022 Design for the mind. Neurodiversity and the built environment. Guide. The link will take you to the introductory web page where you can request a free digital copy for download. Note that you will need an additional app to open the document and to sign in as a user. It’s worth the effort.

The guide is just that. It is not a specification or code of practice and it is assumed that it will be used by qualified people. The guide does not cover special education environments, dementia or complex care settings or detailed guidance on sensory room design.

 

Fare free public transport: social outcomes

Policy decisions to provide fare free public transport is based on the assumption that it will reduce car use. However, several case studies show this is not the case. Car owners are strongly connected to their vehicles for many reasons. While more journeys might be made on free transport, it could lead to walking less. Nevertheless, free public transport is good for people on low incomes.

Fare-free public transport does not necessarily lead to less car use. However, it does lead to more people making more journeys. But what about social outcomes?

A woman is getting on a bus. The footpath has a built up pad to raise the height so she can get on the bus. When universal design isn't enough.

Free transport as social justice

A research paper from Norway looks as the impact of free public transport on social outcomes. In the process, it looks at case studies is several cities across the world. The paper covers attitudes towards free transport, accessibility, and the impact on travel behaviour.

Positive outcomes included benefits to low income people in most case studies, but not to increased employment. One of the findings is that when free transport is provided, it does not, by itself, equalise mobility for people. It’s much more complex than that.

Social plus environmental policy

The research paper turns to Stavanger, a large city in Norway that is committed to reducing their carbon footprint. Significant progress is underway with electric buses, intelligent traffic lights, and parking solutions. Cars, cyclists, buses, and pedestrians all have to be managed for the best outcomes for all.

Norway has an overarching policy of implementing universal design principles in the built environment, digital technology, and services. Consequently, transport accessibility is at a higher level than most other countries.

Rather than a widespread move away from driving, current transit users just used it more. However, the case studies generally show a small shift away from car use. Image from Life in Norway.

A green bus in downtown Stavanger waiting at a bus stop.

Service quality such as comfort and frequency needed to be carefully managed to retain customer satisfaction. This in turn can lead to greater costs in expanding and maintaining infrastructure. Nevertheless, people on low incomes can get about more easily and increase participation in everyday activities.

Respondents in the Stavanger study found financial barriers were removed with free transport. This enabled them to access healthcare, education and job possibilities. In the Stavanger case, the public awareness campaign was successful in encouraging a shift away from private vehicles. Emphasis on service quality is needed to continue this success.

From the conclusion

In Stavanger, free public transport advanced accessibility, public transport use, and social welfare outcomes. It has potential as a game-changing urban transportation policy. However, investments in infrastructure, service quality, and integration with more comprehensive urban planning initiatives are necessary to guarantee long-term sustainability.

Utilising technology such as Intelligent Transportation Systems and real-time updates will optimise services and improve user experience. Targeted education programs to highlight the advantages of public transport can encourage people to switch from driving their cars.

Working together with neighborhood organizations, businesses, and educational institutions can help to further promote public transportation as an accessible, equitable, and sustainable mode of transportation for all groups. Stavanger’s experience serves as a model for communities looking for fair and environmentally friendly transportation options.

The title of the article is, Impact of Free Public Transport Scheme on Social Welfare in Stavanger Municipality. A timely study when cities are mobilising to reduce carbon emissions and at the same time provide equitable transport options.

The Nordic Road and Transport Research magazine article also reviewed this research and compared it to an earlier study.

A local publication announces the introduction of fare free public transport in Stavanger.

Myth busting ageing at work

Based on evidence, Philip Taylor’s blog article busts some well-worn myths about ageing and work. Population ageing has led to a lot of debate about prolonging working lives to reduce pension costs. There’s also much said about labour shortages as many current workers retire. But older people say they are discriminated against in the workplace. So, what is the reality?

International evidence challenges the current assumptions and misconceptions about older people and work. Age discrimination can happen at any age.

Two men are working on a construction site. One is holding a circular saw which has just cut through a large timber board. Myths about ageing at work.

Taylor’s article goes right to the point in dispelling eight myths about discrimination only happening to older people. The research references are included in the article. Here are the myths in brief.

The myths

Myth 1: Age discrimination is only experienced by older people. Younger people also report discrimination based on age. Paradoxically, older people may also be perpetrators of age discrimination, including other older people.

Myth 2: Generations have different orientations to work. Employee life stage and competing home life responsibilities at any age are key – not generation. Claims that one generation has ‘better’ attributes than another are not helpful for workplace managers.

Myth 3: Older people are a homogenous group. Older and younger people have different aspects of their identity that impact their work experience of inclusion and exclusion. People are not one dimensional at any age. Should we, therefore, even talk about ‘older workers’ or just talk about workers or staff?

Myth 4: Older workers outperform younger ones in terms of reliability, loyalty, work ethic and life experience. Performance is unrelated to age. Addressing ageism with these stereotypes is no good for either older or younger people. Job performance varies more between people of the same age than between different ages.

Myth 5: Older people have a lifetime of experience that managers should recognise. It’s not experience itself that’s valuable, it’s relevant experience. It’s too easy to see older people as societal perceptions of ‘the past’ and not able to contribute to the future.

Myth 6: Younger workers are more dynamic, entrepreneurial, and tech-savvy than older workers. People should not be assumed to have (or not have) a given quality just because of their age. Workers of various ages may have similar skills, attributes and experiences.

Myth 7: Younger workers feel entitled and won’t stick around. In reality younger workers are more likely to be in insecure employment and to experience unemployment. Age has little to do with commitment to work. Youth unemployment rates are often higher than those of older people.

Myth 8: Older people who stay on at work are taking jobs from younger people. Evidence is that when employment rates increase for older people, they also increase for younger people. So age may have no effect. One is not substituting the other.

In summary

Ageism can happen at any age and using stereotypes is unhelpful at both ends of the age spectrum. Pitting generations against each other doesn’t engender an inclusive workplace approach for either management or staff. The focus on discrimination of older people in the workplace leaves younger people invisible in the discourse.

The title of this informative article is, Myth busting aging at work. You will re-think the way ageism is applied – it’s about all ages. After all, we are all in this together.

Housing: social and economic benefits

Mainstream housing remains one of the last areas to be subject to mandated universal design principles or access standards. Public infrastructure, such as commercial buildings, shopping centres and transport, is subject to at least some basic access requirements. Regardless of the evidence of social and economic benefits, mainstream housing developers remain resistant to change.

A conference paper from Ireland adds to the existing literature on why universally designed homes are good for everyone. The paper is a prelude to a larger study with a detailed cost benefit analysis.

There is a substantial body of evidence indicating that investment in universally designed homes can result in savings in other areas of expenditure.

An illustration showing facades of different styles of free standing homes in lots of colours. They look like toy houses.

Investment in universally designed homes is particularly cost effective when compared to age-specific housing and long term residential care. Reduction in injurious falls is a saving for the health budget as well as quality of life for the occupant.

The authors cite research by others on the economic value of universal design which indicate the benefits outweigh the costs. Consequently, policy interventions to encourage construction of accessible housing are justified. However, future research should include longitudinal studies to assess the full impact of benefits.

The title of the short paper is Universal Designed Homes: Social Value and Economic Benefits. This open access paper was presented at UD2024 in Olso, Norway.

From the abstract

This paper examines the social value and economic benefits of Universal Design (UD) Homes. It focuses on assessing the potential financial savings arising in various areas of expenditure due to investment in UD Homes. Investment in the provision of UD Homes can result in improved quality of life and more cost-effective forms of investment.

UD Homes are particularly cost-effective in the context of age friendly housing. It has the potential to reduce the need for long-term residential care and to avoid injurious falls.

Note: This research underpins a forthcoming cost benefit analysis (CBA) under development by the Irish National Disability Authority (NDA). This paper and the associated CBA research have been informed by a comprehensive stakeholder consultation process. This includes persons with disabilities and older persons, Disabled Persons’ Organisations (DPOs), Approved Housing Bodies, Irish Local Authority representatives, officials of housing and disability policy focussed Government departments and other public bodies, academics and industry representatives.