Putting a value on universal design

Entry area to a large building that has light grey poles with handrails around and steps between. All is grey tones.
Entry to a new office block in Parramatta

Which universal design features benefit the general population and which suit a small group? This is the kind of question economists like to ask. But who to ask? The building users of course. “Stated Preferences” is the term used for asking people what they think something is worth. It’s one way of putting a value on Universal Design.

Building regulations stipulate certain access requirements, but using Stated Preferences analysis and cost-benefit data, researchers found that some features suited a wide group, while others suited only a few. The question then is, if the feature for the few costs the most, should it be included or ignored in a retrofit? 

The technical methods are explained in a conference paper. It includes what was measured and how they were valued. The discussion section of the paper sums up the study. They found that Stated Preferences analysis and cost-benefit data can show the social and economic benefits of different features. For example, a handrail on stairs can pay back six times the investment. Among high benefit features, were good lighting, visual and tactile markings, and stair handrails. However, the story is not quite this simple and the researchers point to this.

The 18 Measures

• Good pedestrian walking surfaces outdoor
• Visual marking of walkways
• Visual and tactile marking indoors
• Stair handrails
• Automatically opening entrance doors
• Visual contrast on entrance doors
• Access ramps for entrances
• Access ramps in swimming pools
• Access ramps at beaches
• Visual marking of doors and glass walls
• Low counters – accessible for wheelchair users and people of below average height
• Universal designed toilet facilities
• Installing elevators
• Modernization of existing elevators – tactile buttons, audio messages etc.  – Improved indoor lighting
• Outdoor lighting
• Assistive listening system/hearing loop
• Floor space for wheelchair access

An interesting study that reveals the preferences of building users and the value they place on certain features and the related costs. This can be compared with features set down in access standards where the value for users is not assessed, or the costs.

The title of the article is, Upgrading Existing Buildings to Universal Design. What Cost-Benefit Analyses Can Tell Us.  It is open source from IOS Press. 

Public Toilets and social and economic participation

Outback dunny in a field of orange grass against a deep blue sky.Public toilets are not dinner party conversation, but they are essential to our wellbeing. They are costly to build and maintain yet we need more of them. They also need to be fit for purpose because they are about social and economic participation. The Changing Places toilet campaign is a case in point. There wouldn’t be many people passionate about public toilets, but Katherine Webber had plenty to say at the UD2021 Conference. 

Katherine’s presentation was titled, Access and Inclusion in Public Toilets: Impacts on social and economic participation. The presentation slides show lots of different examples. Toilet design is often dismissed as just needing to be functional and designs vary little. But public toilets are “difficult to get right. And no wonder. They are mired in cultural baggage, struck in the fixedness of fixtures and bound by massive, often ancient infrastructure (Lowe 2018:49). 

Public toilets also support tourism and economic development, night-time economy, and access to public spaces and public art. 

Katherine describes more in her written paper on this topic. She was awarded a Churchill Fellowship to study toilets in other countries. 

Accessible Eco Homes

Front cover of report.Can homes be both eco-friendly and accessible? If not, it means people with disability and older people are excluded from the benefits of an eco-home. Part M of the UK building regulations require a level threshold and a downstairs toilet. The Lifetime Home standard provides for more flexibility for adaptation. Accessible eco homes are possible with the help of designers 

A study by Amita Bhakta found the following issues with the eco home movement:

    • Sustainability has overridden accessibility in sustainable communities in the UK.
    • Disability requires greater understanding that it is more than mobility impairment. 
    • Space beyond the home should be included in the meaning of home.
    • Top-down policy is not enough – co-design is required.
    • Planners, architects and builders in eco-housing do not consider bodily differences.

The title of the report available from Academia.edu is Accessibility in Sustainable Communities. It includes a discussion about whether sustainable communities should cater for all needs. But Bhakta points out that sustainable communities cannot regard themselves as progressive if they are exclusive. The report concludes with a model for inclusive sustainable communities. See abstract below. 

There is a similar article, Making space for disability in eco-homes and eco-communities. The eco-home movement in the UK is underpinned by collaborative and communal housing and living. The aim of the movement is to minimise environmental impact and to be socially progressive. 

From the abstract

We use three eco-communities in England to explore how their eco-houses and wider community spaces accommodate the complex disability of hypotonic Cerebral Palsy.

We used site visits, video footage spatial mapping, observations, survey and interviews that show little attention has be paid to making eco-houses accessible. There are four ways to interrogate accessibility in eco-communities: understanding legislation, thresholds, dexterity and mobility.

Three factors emerged: ecological living is not designed for disabled people; disabled access was only considered in relation to the house and its thresholds and not to the much broader space of the home; and eco-communities need to be spaces of diverse interaction.

 

Architects and empathy: the key to inclusive design

A man wearing simulation gloves and glasses tries to open a sticky note padLoughborough University has a good track record for inclusive design research. The latest article reports on a study to find out if “empathetic modelling” could influence architects’ design thinking. Impaired vision and manual dexterity are the most common losses as people age. So these factors were used in the study to improve architects’ empathy and understanding of users.

The method involved using glasses and gloves that simulate loss of vision and loss of hand dexterity. Participants were given reading, writing and dexterity tasks while wearing the gloves and glasses.

The results show that the tasks challenged their traditional view of disability. Participants began to see it more as a continuum and effecting a wider population. The key themes are summarised below.

Key themes

      • Inadequacy of the current building standard, Access to and Use of Buildings. It only recommends minimum access standards.
      • There is no incentive for developers to go beyond minimum compliance.
      • Developers often commission design briefs so the end user is often unknown.
      • In the absence of knowing their end user, they tend to design for themselves.
      • They feel there is a stigma associated with accessible designs and this reinforces the disability-centric concept of able bodied versus disability designs.
      • It challenged their traditional view on disability and capability loss and the current polarised view within design, between ‘able-bodied’ and ‘disabled-users’.
      • A lack of inclusive design training within their undergraduate and post graduate training and a desire to include more in their continuing professional development.
      • Participants felt strongly that commercial, accessible design decisions, mainly addressed physical impairments.
      • All participants reported an increased awareness of the psychological effects of the simulated capability loss, reporting frustration and fatigue.

The title of the article is, How ‘Empathetic modelling’ positively influences Architects’ empathy, informing their Inclusive Design-Thinking.  Arthritis is rarely recorded as a disability but it affects one in seven Australians. Opening packages, lifting the kettle and turning door knobs can be difficult and painful. 

Abstract

Empathy is described in the literature as being the first stage in the Design-Thinking cycle. Architects and Design professionals should ‘Empathise’ with their users to understand their needs and gain insight into the exclusion barriers that many users face within the Built Environment.

This paper presents the results of a study conducted with a cohort of Architects, investigating whether an ‘Empathetic Modelling’ intervention could influence their intrapersonal state empathy levels and inform their inclusive Design-Thinking.

A validated empathy scale was used to measure Architects empathy levels, pre and post intervention. Visual acuity and hand dexterity were the two capability losses simulated, with participants performing common Activities of Daily Living (ADL) and two design tasks.

Results showed that all participants empathy scores increased, when comparing pre and post-test measures. This was supported with qualitative data, with results suggesting that all participants gained unique and useful insights into how they can incorporate more accessibility, adaptability and inclusivity into future designs, to reduce user exclusion within the built environment.

This increased awareness of incorporating an inclusive design philosophy, has positive implications for design professionals understanding the diverse needs of the wider user population and especially for the increasing ageing population, who want to maintain their independence and enjoy barrier-free access to the built environment.

The video below shows the gloves and glasses in action.

Ageing in neighbourhood rather than retirement villages

long view of a Perth city mall with shops and cafes under awnings and trees for shade. Tall buildings are in the background. A nice neighbourhood.Older people know what they want in terms of housing and their neighbourhood. But has anyone asked them? Two researchers in Queensland have. This research came about because of serious concerns about congregate living during the COVID-19 pandemic. In their research findings, the researchers challenge the ideas of local planners. They say we need to look at ageing in neighbourhood rather than retirement villages.

The researchers found that local councils can act as a catalyst for the market to change and innovate. They propose infill developments with a mix duplexes and mid rise apartments with easy access to services. The article in The Conversation has lot of images and diagrams to illustrate their arguments. The title of the article is, Ageing in neighbourhood: what seniors want instead of retirement villages and how to achieve it

It is time to move away from focusing on what older people can no longer do to what they can be encouraged to do. That is the healthy ageing approach. Older people know what’s best for them. Given the opportunity they can create solutions.

The table below shows the key features that make a home and neighbourhood a good place to live as they age.

The Fifth Estate has an article that extends the discussion on this topic into smart cities. The title of the article isThis is how we create the age-friendly smart city

Australia was one of the first countries to contribute to the WHO’s age-friendly cities project, but how much has been implemented? The late Hal Kendig explains the situation in a book chapter, Implementing age-friendly cities in Australia, which can be found in Age Friendly Cities and Communities: A Global Perspective. Or you can access a similar publication on ResearchGate. 

COVID re-think on retirement living

Single storey homes in the late afternoon sun suggesting a retirement community.Retirement living has to factor pandemics into design now. Separation rather than isolation is the key. Much of the value of specialist retirement living is the easy access to amenities and socialisation. But the pandemic put a stop to both. The constant reminder that older people are more vulnerable to the infection was the last straw. Especially as everyone fell into the vulnerable category. Consequently, everyone got isolated from each other. But how to design for this?

Australian Ageing Agenda has an article discussing these issues. If residents have to stay home for prolonged periods, they will likely demand more space. Pocket neighbourhoods could work so that only a section needs to be cordoned off. Other ideas are:

The title of the article is, COVID-19 is shaping design of future facilities

 

 

Go-along walking for dementia research

An older man with a walking cane walks along a path in a park. He is by himself. Go-along-walking research.Understanding the experiences of people with dementia is difficult if they cannot express those experiences well. The next best thing is to observe those experiences. That’s what the go-along walking method is – an observation of how people with dementia experience the environment. 

Researchers carried out go-along walking interviews with fifteen people with dementia. They followed this up with sit down interviews that included a family member. The participants’ stories of venturing outdoors showed that they were aware of their changing circumstances. They all shared a sense of vulnerability and not knowing if they could trust strangers to help if they needed it.

Dementia also has a gender dynamic. Male participants were willing to relinquish control to their wives, whilst female participants were prepared to adapt to changing family dynamics. Men still wanted to be seen as independent as this equated to ‘manliness’. 

A dementia-friendly environment is one thing, but alleviating the pervading personal sense of vulnerability is also important. Regardless, the research showed that people with dementia are able to take responsibility and create other ways of being in the outside world. 

The title of the article is, On being outdoors: How people with dementia experience and deal with vulnerabilities. It’s available for download from ResearchGate

From the abstract

This paper advances understanding of how vulnerability is experienced and dealt with by people with dementia when outdoors, and at times shared with family carers. We found that for the person diagnosed with the condition, an awareness of failing knowledge about oneself or the ‘rules’ of outdoor life, which individuals experienced emotionally and dealt with civically. People with dementia attempted to manage risks and anxieties, often doing this independently so as not to burden family members. 

Ruth Bartlett has a follow up article that builds on this work. The title is, Inclusive (social) citizenship and persons with dementia. It is published in Disability & Society and needs institutional access for a free read. Or request a copy from the author. 

From the abstract

The study found that access work entailed three spheres of activity: ‘access to location technologies’, ‘access to ordinary places’, and ‘consciously sharing the responsibility of access work’. Overall, this article contributes to the growing literature on cognitive accessibility by evidencing the mental demands of access work, as experienced by people with dementia, and need to share the responsibility of access work between humans and non-humans, and state and non-state actors.

 

Universal Design includes DeafSpace Design

Two people walk down a ramp signing to each other. DeafSpace Architecture.

Ramps are not just good for wheeled mobility devices, they are good for people who communicate by signing. DeafSpace Design means a few extra tweaks in a universal design approach to design thinking. Examples of DeafSpace Design are few and far between. One reason they are hard to find is because the term “DeafSpace” is not used in design briefs. Nevertheless, aspects of DeafSpace Design are sometimes included without fanfare. 

Julia Coolen explains how DeafSpace design is, or could be, integrated into general universal design principles. She explains which design aspects are particular to people who sign and/or lip read. Images help with the explanations. 

The example of the ramp is a case in point. Importantly, the width of the ramp should allow two people to walk side by side so they can continue signing. Steps and stairways interrupt their vision and therefore their conversation. Coolen discusses three principles: Mobility and Proximity, Space and Proximity, and Sensory Reach.

The title of the article is, DeafSpace and Disability: A research into DeafSpace design and its peculiarities in relation to other architectural adaptations for disabilities.  It is an open access thesis, which is relatively short with text that is to the point. The university page has a link to the PDF at the bottom of the page.

If you prefer to get a quick grab of the concepts, watch the video featuring Gallaudet University. 

Abstract

Throughout history the built environment has mostly been designed from an able-bodied perspective, which causes a set of challenges for people with disabilities. In the 20th century however, a growing attention for disability in architecture took place that resulted in a shift in architecture. This thesis focusses on DeafSpace design and how architecture has historically responded to the need to design for people with disabilities. This leads to the research question of this thesis: What makes design for DeafSpace so special compared to other architectural adaptations for other disabilities?

By analysing three buildings that follow the DeafSpace design principles, this thesis shows what makes DeafSpace special compared to other architectural adaptations for other disabilities. DeafSpace concerns design principles that go beyond the mere application of a ramp for wheelchairs. DeafSpace creates spaces that benefit ‘every-body’, it refuses the ‘normalisation’ and ‘standardisation’ of the able-bodied perspective.

It is about creating awareness and it seeks to design and improve spaces to be functional for the deaf and hard-of-hearing. In saying so, it is to be concluded that, in contrast with its name, DeafSpace and its five design principles—Space and Proximity, Mobility and Proximity, Sensory Reach, Light and Colour, and Acoustics—are beneficial to ‘every-body’.

Disability and Planning Research

A book and notepad lay open on a desk in a library.Planning research has not yet evolved to include disability perspectives. Is it because the medical model of disability still prevails? Or is it mistakenly believed that disability is not a design issue? Some might say it’s because the needs of people with disability are fragmented across government departments. Practitioners in the planning field are required to engage with communities, but it seems the researchers are not keeping up. 

Two Canadian researchers took a look at the situation. A search of five prominent planning journals showed that people with disability largely remain invisible. The researchers found just 36 articles – most of which come from the US and the UK. Only 20 had people with disability as the central topic. 

The authors describe the content of the papers that go back as far as 1916. Attitudes towards people with disability clearly changed over the years but including them in research did not. Papers that did mention people with disability generally added them to a list of other groups considered vulnerable or marginalised. 

The paper concludes:

“Planning researchers and practitioners, therefore, must continue to question what knowledge, assumptions, and biases we may have toward PWD and experiences of disability that manifest through our environment. More broadly, planning scholarship can be strengthened by continuous questioning of self—on the processes through which certain knowledge is produced or a pursuit of certain knowledge is prioritised within the discipline. The development of critical discourse focusing on PWD can be a vehicle for such self-reflection.

The title of the article is, The Precarious Absence of Disability Perspectives in Planning Research. It is open access on cogitation press website, or you can download directly

Tokyo’s Olympic legacy acknowledges population ageing

The two mascots, one blue one bright pink for the Tokyo O,ympics.Although Japan has the oldest population in the world, creating accessible urban spaces is making very slow progress. Tokyo aimed to have all parts of the city that linked to the Olympic venues completely barrier-free. That includes buildings, transportation, services and open spaces. Tokyo’s Olympic legacy is discussed in a book chapter, which is open access. 

Deidre Sneep discusses the issues regarding the urban design legacy in the Japanese context and commercialisation. The title of the book chapter on page 91 is, Discover tomorrow: Tokyo’s ‘barrier-free’ Olympic legacy and the urban ageing populationIt’s free to download, but if you have institutional access you can access the journal article version.

One interesting aspect is that some argue that the government’s guide to promote a ‘barrier-free spirit’ makes it sound like an act of friendliness. Any kind of patronising attitude or slogan only serves to maintain marginalisation as the norm. Posters focus on young people and make barrier-free a special design. There are no older people in the pictures.

The implementation of the universal design concept is increasingly commercialised says Sneep. This is likely due to the history of universal design in Japan. One of the first international universal design conferences was held in Japan in 2002, and was led by giant product manufacturers such as Mitsubishi. The International Association for Universal Design (IAUD) remains active. 

In 2020 Tokyo will host the Olympic and Paralympic Games for the second time in history. With a strong emphasis on the future – Tokyo’s slogan for the Olympic Games is ‘Discover Tomorrow’ – Tokyo is branded as city of youth and hope. Tokyo’s demographics, however, show a different image: in the coming decades, it is expected that well over a third of the citizens will be over 65. Despite the focus on a youthful image, Tokyo is well aware of the fact that its demographics are rapidly shifting.

Governmental bodies have been actively trying to find solutions for anticipated problems related to the ageing population for decades. One of the solutions that is being discussed and implemented is highlighted by the 2020 Olympics: the implementation of universal design in public spaces in the city in order to make it more easily accessible – in other words, making Tokyo ‘barrier-free’ (bariafurī).

This chapter presents the concept of ‘barrier-free’ in a Japanese setting, critically analyses the history and current implementation of the concept, pointing out that it seems to be increasingly commercialised, and evaluates the purpose of implementing the concept in the light of the 2020 Olympic Games.

 

Community involvement for design in planning

A woman strikes a yoga pose alone in a city square with tall buildings around.Planning is also about design. And good design now includes users. Community involvement is a key part of planning processes. It must take account of our human diversity otherwise designs will unintentionally exclude. Community involvement in planning also introduces designers and planners to “other ways of being”. 

Design and planning go hand in hand, but design has been a subject to avoid in planning, particularly in the U.S. This is according to a journal article that challenges planners to move beyond policies of spatial organisation.   

The article covers climate change and climate justice, and social and racial justice. A workshop using collaborative processes is the basis of a case study highlighting the issues. Community involvement was pivotal to the success of the project and the research outcomes. The subject of the case study is an affordable housing provider. The aim was to move from standard cookie cutter designs to designs that suited the potential residents. The new design was applied to a prototype home. 

The author concludes that there are profound implications for planning research. Designers need to engage with planning because they can better address the social and environmental concerns. 

The title of the article is, Design in Planning: Reintegration through Shifting Values.  

Abstract

Design is increasingly entering planning beyond the subfield of urban design. At a larger scale, designers are moving into the social sciences to apply design skills at intersections with the social sciences. This article offers an overview of research and practice at the forefront of both interpreting design fields and understanding their growing importance within planning. This transcends examinations of urban design to incorporate the potential of design more broadly in planning, with particular emphasis on community development and engagement.

The article does this through a case study of an existing design-based nonprofit (bcWORKSHOP) which leverages techniques across design and planning to generate new forms of community planning practice in the State of Texas. Ultimately, this case study begins to ask whether planning can fully address a number of issues (like social/racial justice and climate change) without understanding these issues from both design and planning perspectives simultaneously. It also emphasizes the importance of training planners to both envision and build alternate possible worlds, a skillset fundamental to design that could reshape planning education and practice.

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