Universal Design Improves Access Compliance

An old red bus on the street.What can you do to improve compliance with disability access standards when heritage and disrepair are commonplace? And when they are misunderstood, seen as too hard to implement, and where buildings are in a serious state of disrepair. This was the challenge set by Australia’s overseas aid program in Sri Lanka. The aim of this project was to find a way to educate built environment professionals in Sri Lanka about complying with disability access regulations.

Rather than take a text book approach to explaining the standards, the training group took a universal design approach. That meant focusing on the reasons why certain designs were needed, not just the need to apply the standard.

In her paper on this project, Penny Galbraith details the particular issues Sri Lanka faces. The complexities were major heritage sites, assets in disrepair, obsolete infrastructure, and transport designs from previous centuries. “Universal design was the ideal starting point, not least because of its emphasis on users, but also that it allows for acknowledging and embracing cultural factors which is very important given ethnic tension in Sri Lanka”. 

An interesting application of the principles of universal design. It shows that reducing barriers in the built environment is reliant on understanding why, not just how to comply. The title of the paper is, A Practitioner’s Universal Design Approach Making a Difference to Distressed Assets in Sri Lanka

From the the UDHEIT 2018 conference held in Dublin, Ireland.

Shopping with universal design

When people use the term “vision impaired” it doesn’t necessarily, or even, mean the person is blind. There are several vision conditions that reduce eyesight which cannot be corrected with glasses. Vision loss is common as we age so there is a lot to be said for shopping with universal design. A study showed that a focus on people with low vision was good for everyone.

Creating an enjoyable shopping experience for people with low vision improves the experience of people with good vision as well.

Close up of a row of grey and black tops on hangars in a shop.

The basis of the researchers’ thinking is that the two groups are not mutually exclusive. Small tags on garments with prices and sizes in small print is something we can all relate to. And most of people want to spend their time efficiently so moving things around in shops isn’t helpful for anyone.

The findings show that people without a vision impairment benefit for accommodations for people with low vision. Thinking about the two groups together is a critical first step in creating a universal retail experience.

The title of the article is How Retail Store Accommodations for the Visually Impaired Affects the Shopping Experience of the Non-Visually Impaired.

From the abstract

Vision impairment is a rising concern, and there is a stronger push towards a more inclusive retail experience. However, these accommodations are often conceived as an altruistic movement that only help people with low vision.

This study attempts to bridge the current scholarly literature on the two groups to examine how helping the former can also enhance the shopping experience of the latter. It is not possible nor effective to think of the two in isolation; in the real world, there is a single store frequented by all.

Through a survey of 80 non-vision impaired respondents, the study found that they would also benefit from modifications in-store layout, price tag, product signage, and aisle signage designed to help the visually impaired.

Shopping complex design

A long view of the Family Mall - one of those in the study. It looks like any other western style mall.In most countries new shopping complexes  must comply with current disability access standards. However, that doesn’t guarantee a comfortable, safe or convenient shopping experience for everyone. An article published in Sustainability discusses the adaptation of the classic principles of universal design to suit shopping environments.

Usability, safety and comfort were seen as the key design elements. The article includes a literature review and a study of six shopping malls. Although the study was carried out in a developing country, Iraqi Kurdistan, the model and survey results are applicable anywhere. It provides useful information for those designing buildings in this context. It is good to see a detailed review of shopping complex design, and a model for design criteria. 

The title of the article is an indicator that it contains some technical data, but most of the article is readable: “Using Structural Equation Modeling to Propose a Model for Shopping Complex Design Based on Universal Design Concept“. A very useful document for designers of all public buildings.

The picture is of the Family Mall, one of those included in the study.

See here, I want to go shopping

A close up of cakes, bread and buns in a bakery shop.Shopping is a common human activity. It gets us out of the house and mobilising. It helps connect us to our neighbourhood. But the shopping experience of people with low vision is another matter. They are limited to familiar places where they can confidently and independently purchase what they need. This means there are no spontaneous shopping choices. So is this good for retail business and the private market?

The “blind district” of Lithuania is a place created during Soviet rule. It provides fertile ground for research on this topic. It also allows comparison with other parts of the city and the differences in shopping experiences by people with vision impairment. An article published in the Journal of Public Space covers the history of the blind district, disability rights, participation in the market and urban accessibility. The second half of the article is where the research project appears. A novel approach to this topic.

The title of the article is, When Accessibility of Public Space Excludes: Shopping experience of people with vision impairments. by Ieva Eskyté, University of Leeds.

From the abstract 

The United Nations Convention on the Rights of Persons with Disabilities (2006) recognises access to consumer goods and services in the mainstream private market as essential for full participation in society. Nevertheless, people with impairments rarely enjoy the same rights and consumer experience as non-disabled individuals.

(in)Accessibility of public space is an important factor shaping how accessible the private market is for people with disability. It demonstrates how category-driven accessibility segregates people with disability. This creates social and consumer isolation, and becomes a marker that accentuates difference and separation between disabled consumers who live in accessible districts, and the rest of the population.

To illustrate the case, the paper uses empirical evidence from mystery shopping in retail outlets and qualitative interviews with people with vision impairments who live in the ‘Blind district’ in Lithuania. The district was developed by the Soviet Union (1949-1990) to boost the participation in the socialist labour market economy.

 

Planning action tool from an inclusive perspective

The principles of Design-for-All are used for the basis of an efficient and effective planning action tool in from Italy. It brings together quality of life, multi-functional spaces, environmental sustainability, and inclusive urban planning strategies.

A diagram with five balloons. In the centre is Design for All. On the outside are the other four elements, multifunctional users, quality of life, sustainability, and inclusive planning

The claim is that Design-for-All approach “represents a solution for matching people needs to urban environmental quality improvement”, and that inclusive planning strategies can support an ecosystem services network. The term ‘design-for-all’ is the European equivalent of universal design. 

The title is, Anthropic space and design for all. New knowledge paths for urban planning strategies. The paper originates from Italy which may account for some of the heavy language. You will need institutional access for a free read from Science Direct. Or access it on ResearchGate and ask for a copy. 

From the abstract

City environments show the presence of natural, semi natural and anthropic components that build up both structure and connections of the urban context. This structure shapes and directs space and its functions strictly connected with their sustainable potential uses and sustainable development opportunities. 

The lack of rules and proper planning methods produces inefficient use conditions by resident citizens. The consequence is a widespread quality of life decrease in urban areas. 

The paper introduces design-for-all as an efficient and effective planning action tool.  The aim is to get sustainable operating strategies to match both people needs and urban system quality of life  enhancement in a long term timeline analysis.

Gaining client acceptance of UD thinking

aerial view of three people at a desk looking at a set of construction drawings. Client approach to UD is essential.Although architects might propose universal design principles, it seems that Australia is not the only country where clients are ambivalent at best and resistant at worst in terms of inclusive thinking. In Clients’ Approach to Universal Design – A Slow Change? Sidse Grangaard of the Danish Building Research Institute reports on the research into why client acceptance of UD thinking is not going beyond basic building regulations. It would seem the design and construction industries share much in common across the globe. A useful research project. The full paper is available from the link.

From the abstract

When new buildings do not comply with the accessibility requirements of the Danish Building Regulations, the main reason is often attributed to a lack of knowledge and prioritization.

Clients decide their own focus on accessibility during the design process, and also whether the level of accessibility should be higher than that stipulated in the Danish Building Regulations.

When the client is ambitious about accessibility/Universal Design (UD), the result is a building with an extensive level of accessibility. Thus, the client is a key figure for the project and the level of ambition.

As a concept, UD has not gained currency among the clients. Their ambition level remains defined by the Danish Building Regulations. The analysis shows three concepts about accessibility/UD can be characterized among the clients. 1) accessibility by design, 2) broad accessibility 3) added value. Above all, the findings show that a development is going on towards UD, although slowly.

The article is from the proceedings of the UDHEIT 2018 conference held in Dublin, Ireland, an open access publication. 

Universal Design: Tangible and empathetic?

A group of students are on the grass outside the university building. they have several large cardboard shapes and appear to be arranging them in some kind of format. Universal design - tangible and empatheticStudents rarely get to practice on real clients. This means they are left with an academic understanding of issues such as inclusion and universal design. One way to help architecture students understand diversity in a tangible and empathetic way is to use age as a lens for designs. 

The Department of Architecture at Buffalo challenged students through various exercises related to the extremes of age to empathise with, and ultimately design for, small children and older people. The article explains their process and is titled:  Age-Focused Design – A Pedagogical Approach Integrating Empathy and Embodiment. Several pictures and graphics help with explanations.

From the abstract

Architects seldom design for themselves. Yet in the course of studying architecture one is rarely presented with the opportunity to design for a real client. The abstract nature of this education model prioritizes formal or technical design exploration over the role of the user.

The vague ambition of universality is difficult for students to engage with in an academic context. Approaching universal design through the lens of human age emphasizes the physical, sensorial, and cognitive modes of spatial understanding of the young and old. It offers a focused perspective through which to address difference and diversity in architectural education.

We  discuss how the approach emerged from design seminars and studios taught in the Department of Architecture at the University at Buffalo. The outcomes were tested with exercises that challenged students to research, empathize with, and ultimately design for individuals at the limits of human age.

Designing inclusively with emotional intelligence

Patricia Moore sits on a park bench looking in her handbag. She has a walking cane and is wearing a black hat an blue overcoat. She looks like she is 80 years old but she is 27.Patricia Moore is well-known to those who have followed the fortunes of universal design for some time. Dressed and behaving as an 80 year old woman she experienced the discriminatory treatment older people face every day. Her article with Jörn Bühring asks designers and business leaders to use social and emotional intelligence in their designs. They claim the philosophic challenge is to ask “Why not?” rather than “Why?” 

“Designers don’t speak of limitations, instead they tend to focus on possibilities. The emergence of ’inclusivity’ in design supports the conviction that where there is a ’deficit’, we will present a solution. “Where there is ignorance, we will strive for enlightenment. Where there is a roadblock, we will create a pathway”.

The title of the paper is, Emotional and Social Intelligence as ’Magic Key’ in Innovation:Designer’s call toward inclusivity for all. 

A city designed only for young and old?

a Disney type street facade with imaginative designs that look appealing to childrenA city only for children and older people and all other age groups are welcome on visitor passes? What would such a city look like?  A good question because having a visitor pass to your own city is what it feels like to groups who have not been considered in the design. The article, Diversity and belonging in the city comes from the Urban Design and Mental Health Journal. Erin Sharp Newton.poses various human perspectives on the city, urban form, architecture and design. A somewhat philosophical piece, but a step away from the usual thinking.

Wheelchair users identify the real barriers

A man in a wheelchair is separated from the crowd by a low concrete barrierA recent in-depth study from UK on wheelchair users reveals that in spite of legislation to improve accessibility, designers are still providing a bare minimum without regard to functionality for wheelchair users. One aim of the study was to find out the problems wheelchair users encounter in the built environment. Unexpectedly, they also found that wheelchair users were critical of their wheelchair saying the design could be improved. The title of the article is, “An Inclusive Design Study of Wheelchair Users in the Built Environment” published in the Journal of Engineering and Architecture, Tom Page & Gisli Thorsteinsson.

Abstract: The aim of this study is to determine the problems wheelchair users face in the built environment and why these problems have not been resolved. The study considered the role of the designer in creating an inclusively designed built environment. The literature review finds that there are many designers that support inclusive design, but also some that do not. The government has enforced many directives and legislation, but this is often met by designers using the bare minimum required and does not solve the issues that wheelchair users face. The empirical research then moves on to finding answers to research questions that were not found during the literature review. Two online questionnaires were used in order to gain qualitative and quantitative results from 45 wheelchair users and 54 designers. The results are analysed through the use of charts, and then the results are discussed. The designers are found to be in support of designing for wheelchair users, but often feel that if they do the revenue potential of their design will be affected. The study concludes that wheelchair users’ problems are a combination of the poorly designed built environment and the wheelchair they use. 

Just add grass and a fence

before and after greening. vacant lot with overgrown vegetation and after with grass and a tree.Some major cities have neighbourhood lots that lay vacant for some time. It seems that a small investment in a fence and some grass can make quite a difference to the people that live nearby. The article, The case for building $1,500 parks, reports on a new study shows that access to “greened” vacant lots can reduce feelings of worthlessness and depression, especially in low-resource neighbourhoods. Using radomised control trials, researchers at the University of Pennsylvania observed cause and effect between access to green vacant lots and improved mental health. There were other benefits too such as decreased violence. The picture shows the before and after effect – simple and cost effective solutions. To find out more go to the article on the FastCompany website by Kelsey Campbell-Dollaghan. The original research report can be found in JAMA Network Open. Looks are everything.

Mapping Norway’s Status of Accessibility

long view down a cobbled street to the Norwegian palace buildingHow do you know if your action plan for accessibility and universal design is actually being implemented? The Norwegian Government’s plan to be universally designed by 2025 now has a tool to monitor progress. A standardised method to collect and measure data nationally has been trialled. 

The first results show that Norway still “faces many challenges to meet the government’s goals for Universal Design”. Data were collected on buildings and major facilities such as transport hubs, walkways, cycleways and car parks. The techniques are discussed in the article, “Mapping Norway – a Method to Register and Survey the Status of Accessibility“. The authors conclude that while their system is not perfect due to the need to fully standardise and simplify complex data, they believe it will be valuable to municipal and recreational planners and developers. The article and others can be found in the Proceedings of the International Cartographic Association

2021 Update – next steps

Mapping accessibility in Norway – a Method to Register and Survey the Status of Accessibility in urban areas and recreational areas. You will need institutional access for a free read. 

From the abstract

The Norwegian mapping authority has developed a standard method for mapping accessibility walking in urban and recreational areas. . All data are stored in a geospatial database, so they can be analysed using GIS software. By the end of 2020, more than 230 out of 356 municipalities are mapped using that method.

The aim of this project is to establish a national standard for mapping of accessibility and to provide a geodatabase that shows the status of accessibility throughout Norway. The data provide a useful tool for national statistics, local planning authorities and private users. The results show that accessibility is still low and Norway still faces many challenges to meet the government’s goals for Universal Design.

Building Code: Rights and Research

picture of a modern building Norway Opera House.Building regulation is a highly contested space, especially in relation to disability access. So the Norwegian Building Authority decided that standards and codes should be based on evidence rather than the views, compromises and experience of interest groups. The Norwegian Research Laboratory for Universal Design was set up to focus on access solutions using established research methods. But this brings about a dilemma.

People with disability have fought for many years to have equal access to the built environment. “Some of the criteria have been based on compromises and “old truths”. These criteria are now put under scrutiny. This examination and possible reversal of minimum requirements may feel like a slap in the face of those who have fought for these rights. But what is the possible downside?” 

Their research results are based on the 90th percentile. But what happens to those who are outside the 90%?  Who pays for the compensatory adaptations or assistance? This is where it becomes political. Nevertheless, research by the Laboratory suggests that “those who cannot manage the minimum levels cannot manage any level”.

The paper provides some interesting research results on doorway approaches and ramp gradients. A relatively short paper with some good food for thought.

The title of the paper is, Deregulation of the Building Code and the
Norwegian Approach to Regulation of Accessibility in the Built Environment

From the abstract

Deregulation is on the political agenda in the European countries. The Norwegian building code related to universal design and accessibility is challenged. To meet this, the Norwegian Building Authority have chosen to examine established truths and are basing their revised code on scientific research and field tests. But will this knowledge-based deregulation comply within the framework of the anti-discrimination act and, and if not: who suffers and to what extent?  

This project is part of the quest for Norway Universally Designed by 2025 and the updated Action Plan

Cities and the NDIS

A distant view of Melbourne city buildings. In the foreground is a wide footpath with trees either sideThe overall aim of the NDIS is to enable people, previously excluded from mainstream activities, to join in and participate. However, the rest of society hasn’t caught up yet and the NDIS isn’t set up to make those changes happen. That’s up to the people who are not NDIS recipients. The Conversation has an article based on research carried out by University of Melbourne and La Trobe University. The research team has produced a report, How will the NDIS change Australian Cities?  This paper sets out the research agenda on the urban policies that we need if the NDIS is to meet its aims. Housing is a key factor in this policy mix. And it is not just the built environment – services have to shape up too. The Conversation spells out the issues well.