The digital first and last mile

A young woman is sitting in a bus shelter and looking down the road. The shelter is lit and has an information board.Many car trips in Australia are less than 2km. So there is room for a re-think in personal e-mobility and digital solutions.  The Future of Place organisation recently ran an online workshop on the digital last mile. It drew together technology and data solutions to support first and last mile experience. The key question was what does the last mile of the future look like? It therefore follows: will everyone be included in the digital first and last mile solutions?

Four guests gave their expertise to the workshop. Katherine Mitchell reminded us that regular commuters have high levels of digital literacy. But not everyone has a smart device. She focused on accessibility, safety, confidence and wayfinding.

Damien Hewitt posed the idea of bus stops offering more local information, not just about transport or timetables. 

Stephen Coulter discussed the opportunities for micro-mobility and e-mobility. With 12 billion car trips of less than 2km made each year it’s time for transformation.

Oliver Lewis advocated for a greater level of digitisation to manage assets for real time experiences for users. He also introduced the idea of “Digital Twins”. An example of a digital twin is a digital 3D model of a real physical object or process. It helps predict how a product will perform.

Workshop participants gave their ideas via a process of “card-storming”. The results were captured in a document on the Future of Place website.  This website has more information about a handbook they are developing. 

A related article is Pedestrians on Wheels: A new paradigm.