Universal design is a design thinking process so a universal design standard is a contradiction in terms. Standards are fixed where universal design is a continuous improvement process. However, where designers cannot grasp the concept of an inclusive thinking process, a set of design directions is needed. Hence a new European standard for products, goods and services.
The standard sets out requirements and recommendations for extending the customer base for products and services. Statutory regulations are also covered. It’s for organisations that design and manufacture products and/or provide services. The aim is to ensure products and services are available to the widest range of users possible.
The standard covers diverse user needs, characteristics, capabilities and preferences. It is based on processes of user involvement and building on accessibility knowledge. The standard can also be used for complying with legislation and to advance corporate social responsibility.
The standard was developed by Ireland’s National Disability Authority that houses the Centre for Excellence in Universal Design. The document has the title “design for all” which is a recognised European term, but notes that universal design, barrier-free-design and transgenerational design are the same thing.
Design for All – Accessibility following a Design for All approach in products, goods and services – Extending the range of users can be purchased from the standards authority.
There is a media release explaining a little more.