Travelling to work is one thing. Travelling for work is another. A recent study of Australian university staff who travel for work revealed common difficulties. All participants reported that their disability, whether declared or not, affected their ability to undertake work-based travel. Some of their necessary compromises involved extra cost at their own expense.
There are four things that make travelling for work difficult for people with disability. They are: the way the current system is designed, stigma and victimisation, self reliance and asking for help. And of course, double the effort that anyone else takes for an event-free journey. These factors also apply to the tourism sector. That’s because academics who frequently travel for work might extend their stay for a short vacation. They might take their family too.
The university travel booking service on campus often asked participants to seek additional information themselves. That’s because it was not seen as part of the service. One participant found it easier to bypass the system and do their own bookings even though they had to foot the bill. Potentially, the system isn’t smooth sailing for others either.
A supervisor told another participant that they couldn’t be an academic if it meant travelling overseas. Booking travel also meant revealing a previously hidden disability. This is a tricky area. Other articles have revealed the reticence to declare a disability for fear of discrimination and disbelief.
The article, Negotiating work-based travel for people with disabilities, has some recommendations. They are applicable for workplaces and tourism operators alike. You will need institutional access for a free read or contact the authors at The University of Queensland.
Abstract
In an ideal world, inclusive travel services would value each person, support full participation and seek to embrace the similarities, as well as the differences, to be found in society. Anecdotally at least, it seems the unspoken truth for many individuals with a disability is that efforts to engage in any form of travel are often thwarted by poor service provision, systemic bias and discrimination.
Using an inductive line of inquiry, this Australian study sought to detail how staff with a disability in the higher education sector negotiated their work-related travel responsibilities. Findings revealed that many felt compromised by current systems and practices with many required to go ‘above and beyond’ that expected of their work colleagues.
The results of the research project serve to inform employers about the often unvoiced challenges employees with disabilities face when meeting work-based travel expectations. The findings also contribute directly to the transformative service research agenda by offering clear insight into how the travel and hospitality industry might be more inclusive of employees travelling for work-based purposes to the benefit of all parties.