Author: Jane Bringolf

Interacting with Interaction Design

Two men in dark suits stand in front of an interactive whiteboard showing a webpage with lots of information.Higher education institutions teaching interaction design are not producing graduates skilled at producing accessible interaction experiences. An article from Norway reports on the investigation of study programs to see what level of interaction design is included. Few programs include universal design expertise. And graduates are not necessarily conversant with legal and ethical accessibility responsibilities. This is a concern given that we live in a digital world and we all need accessible user experiences. An important finding and it would be good to find out if this is the case in higher education institutions in other countries.

In a nutshell, interaction design is about shaping software so that the end user understands where to find information.

Abstract
The interaction designer plays an important role in facilitating high-quality interactions and accessible user experiences. Currently, interaction designers have diverse and often interdisciplinary backgrounds, in which may create recruitment challenges for the industry. It is also a likely contributory factor to reported challenges on student recruitment to interaction design (IxD) programs – and consequently the reported industry shortage for IxD skillsets. Thus, we need to better understand the interaction designer’s expertise and skills. Facing this fact, the present study provides analysis of Norwegian higher educational (HE) programs within IxD. We investigate in-depth what characterizes the programs, and describe their current content, focus and organization. Overall, the programs educating interaction designers are quite heterogeneous. One of the main finding is that few programs include adequate universal design expertise, and graduates are as such not necessarily conversant with their legal and ethical responsibilities as IxD professionals. We also find a discrepancy between online program presentation and actual content. The paper concludes that added work is needed to alleviate an inadequate articulation of IxD expertise, graduates skillsets, and better support academic and industry recruitment.

 

The feel of architecture

A bird's eye view of the main part of the State Library of Victoria showing long desks radiating out like spokes in a wheel.Some people are more sensitive to the feel of places than others, and this can have a negative impact on well-being. This is an aspect of universal design and inclusion. So, how does it feel when you walk into your local library, or hospital?  Civic buildings are becoming industrial mega-structures, and designing the feel of the building is getting lost. That’s according to Professor Alan Pert. His article in The Conversation begins a discussion about the feel of architecture in a hospital setting. Then he moves onto other civic and public buildings.

The title of the article is Build me up: how architecture can affect emotions. There are links to other interesting articles. Libraries shouldn’t be just about books, and hospitals shouldn’t totally focus on sickness. They should at the very least, make us feel welcome and comfortable, and that includes being accessible and welcoming to everyone.

The noblest architecture can sometimes do less for us than a siesta or an aspirin … Even if we could spend the rest of our lives in the Villa Rotunda or the Glass House, we would still often be in a bad mood. – Alain de Botton, The Architecture of Happiness.

 

Attachment by design

A row of villa units with palm trees around.Attachment to home is a complex concept. For older people it is often interpreted as a place holding memories and providing security and peace of mind. Consequently, attachment to home is usually cited as the reason older people are not keen to move. However, it could be because there aren’t any better places to move to, and that includes retirement villages. The design of the dwelling might be more important than the “resort-style” features in the glossy sales brochures. And that comes down to the details of the design.

Residents in a retirement village were the subject of a recent study to find out what would help them become more attached to the place they might move to or live in. That is, what design features would make them feel happy. Functionality of the space turned out to be key – not the latest fashions. This excerpt from the abstract shows that:

“…having an open/semi-open layout of internal space, large windows and plenty of sunlight, accessible large closet and storage space, shared/public green space and accessible and age-friendly design of entry, bathroom and kitchen area are features most participants found to be important in raising their sense of attachment to where they live”.

While this study was not on a broad scale, it does indicate that these features, which would be attractive to any age, aren’t just needed in retirement villages. If we had mainstream homes with these features then perhaps more older people would “rightsize” to a new home.

The title of the thesis from New Zealand is, The Role of Architectural Design in Enhancing Place Attachment for Older Adults in Retirement Communities, by Masoumeh Shiran.

 

Applying UD to organisations

A graphic showing words related to organisations. Increasing numbers of people with disability are achieving higher education attainments. But workplaces haven’t kept up with this social change. Recruitment bias is not easy to overcome without re-thinking hiring processes. But recruitment is only the beginning. The culture of the organisation also needs to be welcoming and inclusive. 

Equal Access: Universal Design of Professional Organizations is a useful checklist to start the process of being inclusive. It covers policies, planning, the built environment, staff, technology and information resources. It asks questions that cover people with differing native languages, gender, racial and ethnic backgrounds, abilities and disabilities. Age and older people are not mentioned. The checklist was developed from a post-secondary institution perspective, but the content is applicable in other organisational settings. 

In a related paper, a child care centre is used as a case study on inclusive practice in an organisation. Katherine Mowrer takes three views: sustainable development, universal design, and disability justice. As an academic paper, it includes philosophical discussions and theory. It utilises the Equal Access checklist described above in the analysis of the centre’s policies and practice. The title of the paper is Organization-Based Disability Access: A YMCA Childcare Center Case Study.

Are we achieving inclusive design?

Front cover of inclusive designer book. The Royal Institute of British Architects (RIBA) asked Julie Fleck to write a book about achieving inclusive design, which was published recently. Fleck was asked by Tourism for All whether she thought we are doing a good job with inclusive design. She said the UK has made huge progress since the 1980s when access became a town planning matter. Improved building regulation, including housing, have had a significant impact on the accessibility of the built environment.

The book also provided an opportunity for Fleck to look at what still needs to be done. She discusses the need to challenge perceptions, attitudes and behaviours. These are the factors that exclude and discriminate – often unintentionally. The book also looks at the London “Square Mile” and the 2012 Olympic and Paralympic Games. It has case studies and lots of pictures. The title of the book is, Are you an inclusive designer?  

Overview:

Despite improvements in the last 20 years we still have a way to go before all our buildings, places and spaces are easy and comfortable for everyone to use. This book puts forward a powerful case for a totally new attitude towards inclusivity and accessibility.

This book will empower architects to have more enlightened discussions with their clients about striving for better than the bare minimum. It also challenges the notion that inclusive design is a list of “special features” to be added to a final design. Inclusive design should be business as usual rather than something added on at the end of the development process.

The book is an invaluable resource for students as well as practicing architects. It is richly illustrated with case studies showing both good and bad examples of inclusive design. A thought-provoking text arguing for a step change in attitude. It’s also a guide for practitioners on how to have constructive conversations with clients, and a learning resource for students. 

 

Housing: What next for an ageing Australia?

a blue glowing house icon is held in the handsIf you ask an older person if their home will suit them in their later years, they are likely to say yes. But how will they know and will they find out when it’s too late? That is the key issue when policy makers talk about ageing in place. Are we actually prepared for it? And not only are they people’s homes, they are potentially the workplaces for care service staff. 

The intersection of home design and support services is one of the factors looked at by Matthew Hutchinson from QUT. His thesis looks at a myriad of housing types including collective living and mutual support, which on the face of it, looks like group home living. Building design is mentioned in passing. The thesis proposes several ways of re-thinking the types of dwelling and dwelling arrangements that might better suit older people to age in place and receive care at home.

This is a very academic text with lots of diagrams and flow charts. Suitable for architects who are interested in housing typology and policy makers interested in ageing in place strategies. The title of the thesis is, Housing for an ageing Australia: What next?  

Abstract: Within the policy context of ageing-in-place aspirations, this thesis examines the potential nature of housing for Australia’s ageing population. By conceptualising housing and support together as an ecology and using grounded theory methodology to involve relevant stakeholders the thesis reveals both the desire and need for new urban and suburban based housing typologies arranged around collective living and mutual support. It further proposes a performance brief comprising desirable housing design principles. The thesis makes a contribution theoretically to the fields of architecture and critical gerontology.

 

Downsizing: Is anyone interested?

A For Sale sign with a red roof over the lettering.Downsizing is not happening even if policy makers think it’s a good idea for older generations. This is the bottom line of the latest brief from AHURI. So, what is downsizing? First, this concept is mostly about home owners not renters. There is financial downsizing to release equity by buying a cheaper home. But only 20 per cent of owner-occupiers aged 55 to 64 years in 2001 moved to another home of lesser value by 2016 (this age cohort was the most likely to have ‘financially downsized’ during this 15 year period).

Physical downsizing is often seen as reducing the number of bedrooms, but this is a crude measure. This is because the number of bedrooms isn’t the issue. The size of all the rooms could be smaller, but it’s the size of the yard and maintenance that really matters to older people. Fewer than 15 per cent of older home-owners moved to another home with fewer bedrooms between 2001 and 2016. This latest research serves to confirm the key study by Bruce Judd and team where they found all bedrooms were in use. Also, older people spend more time at home, so it’s their space for recreation and activities

The title of the brief is, Understanding downsizing: What are the different types of downsizing and how common is it? There are references to other related AHURI research in this brief.

Editor’s comment: Government and the property industry might be keen to see older home owners move. However, the evidence is showing that the property industry might have to re-think their strategy of trying to entice people into their retirement villages by continuing to design and build homes so that people can’t age in place.  

 

Health and wellbeing by design

A young man is in the middle of a residential street. He looks like he is jumping or dancing.We shape our building and thereon, they shape us is an oft quoted Churchill saying. I wonder if he knew how much they also shape our health and well-being. Koen Steemers’ article on this topic outlines the definition of wellbeing and health and the implications for architecture. He also provides “rules of thumb” for design based on extensive research. Steemers acknowledges there is no one-size-fits all for healthy design. So the aim is to optimise every aspect wherever possible. It is interesting to note that he puts accessible housing into the list as a must. Architecture for well-being and health is a very comprehensive and readable guide for the built environment professions. 

Sydney Ideas Festival also covered this topic, Room for improvement:cities housing and health. 

“Whether people are healthy or not, is determined by their circumstances and environment. To a large extent, factors such as where we live, the state of our environment, genetics, our income and education level, and our relationships with friends and family all have considerable impacts on health …” World Health Organization: The determinants of health.

 

Breakfast Toast Made Easy

one slice of toast sits on a small white place.How much design thought is needed to make the common pop-up toaster easier to use? An article by industrial designer Ayushi Suri gives us the answer in step by step detail. If you’ve ever wondered how designers go about their projects, this article shows the amount of work and detailed thinking that’s required. In this case Suri had a look at other designs for inspiration. They included fast trains! At the end of the article are pictures of an attractive prototype. I particularly liked the dial for selecting the level of browning. This kind of design is good for people with reduced dexterity and grip strength. It meets most of the 7 Principles of Universal Design – simple and intuitive to use, perceptible information, low physical effort and tolerance for error. 

 

Weaving for inclusion

A woman is in a power wheelchair. She is discussing with three other people.Being with, and watching users is the best way to understand how to design software. This is particularly important when focusing on making designs inclusive. A university in Scotland weaves concepts of inclusion and accessible design throughout students’ undergraduate degree gradually introducing them to more complex inclusive design factors. This model could be used in any design discipline. The difficult part is likely to be having teachers who are confident interacting with people with disability and able to support students as they interact with different user groups. The title of the article is “Weaving Accessibility Through an Undergraduate Degree” available from ResearchGate.  

From the conclusion:  “Across all years of our undergraduate programme, we support students to interact with a wide range of users, with a wide range of abilities. Students’ communication with the end users is important, to build confidence on both sides. Students engage with older adults first, as they can typically relate to them more easily and are encouraged to engage in a relaxed environment, e.g. only one note-taker is required. As students progress, they work with users with increasingly complex communication challenges. For students not familiar with disabilities, this can be a difficult experience, and so the communication is supported by teaching and research staff. Students may have personal perceptions of what they expect from this group, but as they build a relationship with the users these initial perceptions are adjusted. This gives our students motivation for the inclusion of accessibility in software development and we aspire for them to champion accessibility within industry and develop inclusive software as a result.”

Abstract: Globally, increasing numbers of people experience accessibility issues related to technology use. At the University of Dundee, we have developed a degree programme that aims to graduate socially-aware computing scientists who can develop for a range of access needs. To achieve this, we engage our students on a supported pathway of exploration, empathy and understanding. Students collaborate with user groups of older adults, adults with aphasia, and users of Alternative and Augmentative Communication (AAC). This practical experience leads to an understanding of the needs of the end-user and the need to develop for ‘people who are not like me’.  

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