The Missed Business booklet originally devised by the Australian Human Rights Commission and Marrickville Council has been updated by the NSW Business Chamber. On the positive, it gives key messages in simple sentences and information is presented on three pages with lots of graphics. The layout is designed for two page spread so font is small for online reading. Nevertheless it is good to see this publication appear again. It is aimed at small businesses. There are links to additional documents. You can access the guide online or by downloading the PDF document directly. Lane Cove Council, and Macarthur, have developed their own similar guides with a little more information. Check you local council too. For more on customer service and digital access, see the Human Rights Commission’s additional booklet, Access for all: Improving accessibility for consumers with disability (2016).
Universal, inclusive, accessible, design-for-all – are they all the same? Some would argue there are some differences, but the goals are very much the same – inclusion of everyone. Different disciplines, different practitioners, and different countries tend to favour one over the others. Academics find this problematic as it makes it difficult to build an international body of research on a topic where terminology can vary so much. Regulations and codes have not helped the cause: Web accessibility standards, Adaptable Housing standard, Access to Premises Standard, and then there is “universal access” which tends to relate to the built environment. Not having an agreed language or terms is discussed in the Journal of Universal Access in the Information Society. The article has a long title: Universal design, inclusive design, accessible design, design for all: different concepts—one goal? On the concept of accessibility—historical, methodological and philosophical aspects. This is a very useful paper to get a grasp of how we have come to this position and where we need to go. You will need institutional access for a free read, or it can be purchased.
Abstract: Accessibility and equal opportunities for all in the digital age have become increasingly important over the last decade. In one form or another, the concept of accessibility is being considered to a greater or smaller extent in most projects that develop interactive systems. However, the concept varies among different professions, cultures and interest groups. Design for all, universal access and inclusive design are all different names of approaches that largely focus on increasing the accessibility of the interactive system for the widest possible range of use. But, in what way do all these concepts differ and what is the underlying philosophy in all of these concepts? This paper aims at investigating the various concepts used for accessibility, its methodological and historical development and some philosophical aspects of the concept. It can be concluded that there is little or no consensus regarding the definition and use of the concept, and consequently, there is a risk of bringing less accessibility to the target audience. Particularly in international standardization the lack of consensus is striking. Based on this discussion, the authors argue for a much more thorough definition of the concept and discuss what effects it may have on measurability, conformance with standards and the overall usability for the widest possible range of target users.
Editor’s note: I also wrote on this thorny topic in 2009: Calling a Spade a Shovel: Universal, accessible, adaptable, disabled – aren’t they all the same? Or you can get the quick version from the PowerPoint presentation.
The FastCoDesign website has an article featuring books on using design to fight inequality. Urban designers, architects, professors, and activists share their essential reads. The article begins, “Design has afforded us more convenience, more connectivity, and more beauty. But at the same time, it’s also threatening our civil liberties, manipulating our decisions, and spreading bias. Here are a few to start with. The rest can be found on the website.
Design, When Everybody Designs: An Introduction to Design for Social Innovation discusses the importance of co-creation, by Esio Manzini.
“Stamped from the Beginning: The Definitive History of Racist Ideas in America– is about seeking justice in the built environment, by Ibrim X Kenzi.
Dark Space: Architecture, Representation, Black Identity. A study of the intersection of race, and architecture. through a deep probing of the aesthetics of blackness, spatial inequality, museum culture, and queer space, by Mario Gooden.
And then there isFastCoDesign’s Thirty five books every designer should read.
A great resource from COTA Tasmania. Using the World Health Organization’s Age Friendly Cities and Communities framework they have created an online toolkit aimed at local government. Of course, being age friendly, it really means all ages. However, the focus is on an ageing population – Tasmania having the largest proportion of any state. While it is designed with local government in mind, the information about the 8 domains is relevant to a range of disciplines. Elements of the toolkit include some statistics, 10 easy ways and 5 large scale ways to improve your community, digital technology, resources, and how to become a liveable community. It also has a very useful PowerPoint slide show (9MB) with lots of graphics.
Dr David Bonnett writes in an opinion piece for the Design Council, that health professionals need to step up to show the benefits (cost savings) of designing inclusively. He argues that inclusive design contributes to our health and wellbeing, but these benefits don’t get measured. In the UK new buildings, both public infrastructure and private homes, must incorporate basic access features. But older buildings are not under the same regulation. There are costs for refurbishing older buildings, but by now we should be calculating that cost more effectively. Bonnett says, “The considerable cost of improving these will be borne by local authorities who will in turn need to justify the benefits of their proposals to Government and other funding agencies.” He adds, “Design professionals, highways engineers included, are open to influence, and access consultants and others can tell them what to do. But first, health professional must assist in devising a method for demonstrating the benefits of inclusive design in order to make the case. Concerns for health succeeded in a ban on smoking in public building almost overnight. Inclusive design – already fifty years in the making – has got some catching up to do.”
We sometimes hear mention of the cost of bed days for falls, for example, and other conditions that are brought about by poorly designed environments, but as Bonnett says, it is time for the health profession to get on board.
Guideline on Inclusive Disaster Risk Reduction: Early Warning and Accessible Broadcasting. This document was prepared with the Asia Pacific region in mind. But the principles of inclusion and how to implement them in a disaster situation are relevant to any region or country. The Guideline states it, “…is designed to address the lack of appropriate information and practices on inclusive policies and practices on disaster preparedness, accessible early warnings, accessible transportation, and life safety and evacuation of persons with disabilities.” The document was funded by UN ESCAP. The Asia Pacific Broadcasting Union, Asia Disaster Preparedness Center and GAATES collaborated on the document. With an increase in severe weather events across the world, it is important to ensure people with any kind of disability are afforded the same survival chances as anyone else no matter where they live.
The Guideline has very specific information on what is required in a given emergency situation. The PDF document can be downloaded from the GAATES website. There is a companion document, Guideline on Inclusive Disaster Risk Reduction.
Sabrina Fonseca has written a very interesting article, Designing forms for gender diversity and inclusion. The focus is on designing surveys and marketing materials and whether the collection of gender information is really necessary, and if it is, how can you be inclusive? Sabina did some of her own research within trans and gender non-conforming (GNC) communities to come up with some good recommendations and practical examples. Giving people a really good reason for asking their gender is one example:
“Are you monitoring diversity? Creating policies that will benefit them and other trans and GNC folks? Figuring out if they are eligible for benefits? Or is it for marketing and communication purposes? Is it for their doctor, or for their health insurance? Be transparent, explain what exactly you are asking about, and how it will benefit them. Reassure that your organization strives to be inclusive of everyone so they can feel welcome and protected while disclosing their information. As with any form field, if there isn’t a clear benefit to the user, you probably shouldn’t ask about it.”
A great comprehensive look at some of the issues trans and gender non-conforming people face when filling out forms and identity documents. This article was posted on the uxdesign.cc website.
Centre for Universal Design Australia made a submission to the Senate inquiry on the Delivery of Outcomes under the National Disability Strategy to build inclusive and accessible communities. The submission (No. 76) is now public and available on the Australian Government website. The key points were:
- attitudes to people with disability and older people have not shifted far enough to create an inclusive society yet and more work needs to be done;
- current planning laws and processes do not guarantee inclusive performance or outcomes; and
- the needs of people with disability and older people are treated as “add-ons” in designs instead of being considered from the outset and consequently more (unnecessary) rules and regulations are needed so that designers can offset their lack of understanding.
Australian Network for Universal Housing Design also made a submission (No. 1) which is on the the Australian Government website. 92 submissions to this inquiry are now publicly available.
“Diversity is being asked to the party; inclusion is being asked to dance.” This is a great quote from Verna Myers. Her context is the workplace and the employment and advancement of women and people of colour. But of course, it is relevant to all other groups that are seeking inclusion. The Harvard Business Review in its article, Diversity doesn’t stick without inclusion discusses this issue. It is one thing to have a diverse population, but that doesn’t mean equity or inclusion will automatically follow. The HBR puts it in the employment context, “Part of the problem is that “diversity” and “inclusion” are so often lumped together that they’re assumed to be the same thing. But that’s just not the case. In the context of the workplace, diversity equals representation. Without inclusion, however, the crucial connections that attract diverse talent, encourage their participation, foster innovation, and lead to business growth won’t happen.”
Editor’s note: I co-wrote a paper on inclusion being something where you have to wait for the “mainstream” group to invite you in. Inclusiveness is something that is present, it is happening now. You can see the slideshow version too which has some explanatory graphics.
This book is practice-orientated and covers many fields of design.The overview of this publication states, “This book focuses on a range of topics in design, such as universal design, design for all, digital inclusion, universal usability, and accessibility of technologies independently of people’s age, economic situation, education, geographic location, culture and language. … Based on the AHFE 2016 International Conference on Design for Inclusion, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, this book discusses new design technologies, highlighting various requirements of individuals within a community. Thanks to its multidisciplinary approach, the book represents a useful resource for readers with different kinds of backgrounds and provides them with a timely, practice-oriented guide to design for inclusion.” You can download the promotional flyer or go to the link allows you to download the Table of Contents.