People who can’t hear well at meetings tend to avoid them. This means their voices are left out of focus groups and community consultations. Consequently, hearing issues are not heard or catered for (excuse pun). It also means they don’t go to group events at restaurants or even family gatherings because it gets frustrating and also tiring when trying to concentrate on listening all the time. Ideas for Ears in the UK is actively advocating for people with hearing loss and has developed the Hearing Access Protocol for meetings and events. it provides guidance on how to run meetings and events so people with any hearing ability can hear and follow them. The Protocol was developed by people with hearing loss. You can download the PDF version of the Protocol. People with hearing loss should be able to participate in civic events and activities on the same basis as others.
The concepts of universal design are expanding to encompass marginalised and disenfranchised groups in our community. In the article A 10-step guide to queer UX, there is a nice quote “There’s nothing revolutionary about technology if it is only for a limited number of people.” Making products and places more accessible for gender non-conforming and trans folk is also making them more welcoming for everyone. Roniece Ricardo writes about her observations and interaction with software as a queer gender non-conforming woman. She makes ten points:
- Allow users to change or write in their own gender
- Consider not having users specify gender
- Allow users the choice to hide or display identifying information from profiles
- Don’t assume anything about gender presentation
- Don’t assume your user’s pronouns
- Be careful with your marketing materials
- Don’t make assumptions about who your users date (or don’t)
- If you are making a niche product, receive actual feedback from the people in the niche
- Be mindful of regionalisation
- Diversify your staff.
For more detail on these ten points go to the article on the FastCompany website.
Playground equipment design needs to keep pace with current expectations to be more inclusive. So a method for predicting the degree of exclusion in play activities is welcome. Researchers in Italy have taken this task on board and in their article they explain what they have done so far to measure inclusion and exclusion in play equipment and actitivies. This is a SpringerLink article and will need institutional access for a free read. The paper was published in Advances in Design for Inclusion. The title of the article is, “Playgrounds for All: Practical Strategies and Guidelines for Designing Inclusive Play Areas for Children”. It’s worth remembering the inclusion of parents, carers and grandparents in the design too.
Abstract: To date, outdoor game equipment and playground facilities worldwide are increasingly oriented towards a wide range of solutions in support to gaming activities for children of any age, independently from their motor, cognitive and social impairments. However, due to the complexity of variables interplaying between product demands and user capabilities, many efforts are still needed for making games and playgrounds as much as possible inclusive. The present work proposes a novel methodology useful to designers and other stakeholders for predicting the degree of user exclusion when performing play activities. User trials, focus groups, interviews together with the analysis of accessibility standards, disability descriptors by ICF, and Task Analysis were used for cross-correlating the required tasks with user capabilities. This led to creating an evaluation tool useful to get an immediate feedback and reliable information on the level of inclusiveness of any type of game equipment and user disability. It revealed to be also effective for assessing personal and environmental factors of interest and identifying design requirements.