The Pain of Design

A work table is filled with paper and folders and a woman is cutting a piece of paper with scissors. It looks like a group of people are working on a design.Arthritis is a common condition and is not often referred to as a disability. However, the pain of arthritis is disabling. So how to design out pain? Design Council ran a workshop with people with arthritis. They found that no-one was interested in special products, which are often stigmatising. So the principle of inclusive design became the top issue.

“Inclusive design is crucial. You have to step away from the idea that it’s “older people” having a problem and start looking at a universal problem and therefore a universal solution.”

They found the most important thing was that people want desirable, stylish, mainstream products that anyone would want to own. People don’t want medicalised, stigmatising equipment. Clearly, including the user-voice is the way to design for all rather than the mythical average. 

The article is titled, Ollie Phelan of Versus Arthritis writes about the importance of the end-user being at the heart of design, and can be accessed on the Medium.com website where there is more information.

10-step guide to queer UX

smoke swirls of rainbow coloursThe concepts of universal design are expanding to encompass marginalised and disenfranchised groups in our community. In the article A 10-step guide to queer UX, there is a nice quote “There’s nothing revolutionary about technology if it is only for a limited number of people.” Making products and places more accessible for gender non-conforming and trans folk is also making them more welcoming for everyone. Roniece Ricardo writes about her observations and interaction with software as a queer gender non-conforming woman. She makes ten points:

  1. Allow users to change or write in their own gender
  2. Consider not having users specify gender
  3. Allow users the choice to hide or display identifying information from profiles
  4. Don’t assume anything about gender presentation
  5. Don’t assume your user’s pronouns
  6. Be careful with your marketing materials
  7. Don’t make assumptions about who your users date (or don’t)
  8. If you are making a niche product, receive actual feedback from the people in the niche
  9. Be mindful of regionalisation
  10. Diversify your staff.

For more detail on these ten points go to the article on the FastCompany website.