Category: Policy – Built Environment

Accessible Sydney Opera House

Access for people with disability was unheard of when Sydney Opera House was designed in the late 1960s. It’s complex and unusual shape caused delays until it’s opening in 1973. In the 2020s the same complexity meant a lot of creative design work to create an accessible Sydney Opera House. And to do it in away that maintained the integrity of the original design.

The commitment of the Sydney Opera House to the vision of “The People’s House” is clear. The creative design work shows that complex heritage buildings can be accessible to all. This design work is evident on the Sydney Opera House’s website section on accessibility.

Even if you aren’t planning to visit the Sydney Opera House, the information is an exemplar of how to make all visitors feel welcome.

Syney Opera House taken from a ship at sunset - the House glows yellow and orange

The webpage has clearly organised information on accessible performances, getting there, and getting around the precinct. There are separate sections on vision and hearing, mobility, and access programs. There are four videos to help visitors find their way around the building and precinct. The website also has access maps for the four main areas of the building.

Accessible journey videos

The section on accessible journeys is particularly interesting if you’ve never been to the Sydney Opera House. You get to see the inside of the building with the fly-through videos as well as finding your way around. Access from the underground car park does not take you directly into the building. Consequently, when the place is busy, finding the way to the foyer might be confusing. The video clearly shows where to park and how to get to the foyer.

A really good example of how to make visitors feel welcome at any venue or destination. This type of information can be a deciding factor in whether to go to an event or a visit a building.

How many steps at the Sydney Opera House?

A previous post featured a list showing how many steps visitors need to climb to various parts of the building. It also shows the complexity of overcoming the many stairways in the refurbishments. However, this list is no longer as relevant as all areas are now accessible. Consequently, the Sydney Opera House has removed it from their website.

A page from the Sydney Opera House theatre access guide showing the steps to and from the Joan Sutherland Theatre. How many steps.

The aim of the guide was to help patrons decide which seats are best to book for the greatest convenience. It also helped with traversing such a large building, especially if you are not familiar with it. 

Nevertheless, it would be interesting to know how many other venues in Australia have this type of guide – not just a standard access guide, which is usually for wheelchair users, people who are blind or have low vision, or are deaf or hard of hearing. Knowing how far you have to walk and how many steps is important for non wheelchair users and people accompanying wheelchair users.

 

 

A public toilet is a human right

Most people can stall their hunger or thirst for a while, but some people find their bladder and bowels are more demanding. Access to clean usable public toilets are essential for everyone, but their designs are often lacking.

Joe Manton writes about the issues of gender inclusive toilets in the Spring 2024 issue of Access Insight.

All gender restroom sign. Black background with white text and icons.

A previous post discussed the assumptions underpinning the assignment of gender neutral toilets. Manton provides a more detailed perspective using the lived experience of people. Here is a sample of the topics covered. 

Toilet anxiety and security

Public toilet anxiety can arise for different reasons. For some it is a phobia about being able to use the toilet or being too far from one. For others it’s a fear of having an accident in public, other people hearing you, cleanliness, or sharing a space with others. 

Gender diversity

People who are gender diverse often lack access to a safe public toilet. They can be ridiculed, abused, threatened or assaulted if they use single gendered toilets. Consequently, something as basic as going to the toilet can cause increased levels of anxiety and depression.

When forced to use all gender toilets, women feel unsafe, and men feel constrained in their interactions with women in this public space. Social and cultural perspectives also impact the way people feel about using public toilets. 

Toilet wait times

The USA Potty Parity movement says that in busy facilties, women can wait up to 34 times longer than men. They also have to spend more time than men. Time to remove clothing, and at times, deal with feminine hygiene, see to children or help an older relative.  

What the standards say

The current status of the National Construction Code includes mandated requirements for sanitary facilities. Depending on the building classification it includes, male, female, ambulant male, ambulant female, unisex accessible, and accessible adult change facilities. 

There is no mandated requirement for all gender toilets, baby change areas, and assistance animal relief areas. 

Manton argues that there is convincing evidence to retain separate male and female toilets. Being trans or non-binary is not a disability and some feel uncomfortable about using an accessible toilet. It also signals to others that their identity is in some way a disabling condition. In a way, it is, because without suitable facilities they are disabled by design. 

Unisex accessible toilets

The number of unisex accessible toilets in buildings according to the Construction Code is based on disability. It does not account for the number of other people who need to use this facility. Often a baby change table is installed, so parents with prams and small children also use them. 

Manton provides detailed information in the article about standards and discusses all gender toilets in detail. She also covers toilet design considerations and proposed amendments to the Construction Code. 

The title of the article is, It’s a Right to go to the toilet – Not a Privilege. This is an update to the previous article in 2021 All gender toilets: We just want to go to the toilet.

A gender neutral toilet sign with a graphic of the top half of a person and a graphic of a wheelchair user. The text says this facility is for everyone.See also the excellent discussion by Nicole Kalms and Laura McVey in Commentary on Let Us Pee.

They argue “the proposed legislative changes for the provision of ‘all gender’, ‘gender-neutral’ or ‘unisex’ toilets operate under an incorrect assumption that gender neutrality will lead to greater inclusion”.

Books on inclusive design

This post features four books on the topic of inclusive design, accessibility and social justice.

Living Disability: Building Accessible Futures for Everybody is a book of essays written by Canadians with disability. It expresses their lived experience, their battles, their advocacy.

Front cover of the Living Disability book. It has an abstract background with black text.

The book is about being disabled in public and the privilege of having a private place to call home. It provides cross sectional views from colonialism to cycling, and from art to recycling. The style of writing is engaging and carries the reader through vibrant perspectives on disability justice and urban systems. Order from Coach House Books, or other booksellers. 

Design for inclusion conference papers

Design for inclusion: Accelerating Open Access Science in Human Factors Engineering and Human-Centered Computing is not just about computing. It includes papers on museums and cultural heritage, recycling, product design, urban mobility, vehicle design, door designs, map design, inclusive gaming, inclusive web design.

Front cover of the book of conference proceedings on Design for Inclusion.

This open access book of conference papers addresses age-friendly environments, disability, dementia, learning systems, clothing, digital media and more. Many really interesting papers from around the globe.

Of topical interest is a paper by Satoshi Kose, a well known Japanese academic on the legacy of their 2020 Games. Kose expressed his concern about accessibility in 2016 and in 2024 he reviews the progress or lack thereof. The title is, How far has Japanese accessibility improved with Tokyo 2020 Olympics/Paralympics?

Humans and the planet

Flourish by Design is a book about designing for a better tomorrow. The book explores the difference that design can make for people, organisations, and the planet.

The editors are so keen for change they have made it open access.

Front cover of Flourish by Design. A bright green background with black and white lettering.

Flourish by Design has 32 chapters covering a diversity of design ideas and issues. “Design impacts everyday life, shaping the way we engage with the world and those around us. This is not simply limited to the ‘us’ as human beings but also the many other species we share the planet with.”

Everyone needs low carbon designs

Building for People: Designing Livable, Affordable, Low Carbon Communities. Architect and ecodistrict planner Michael Eliason makes the case for low-carbon ecodistricts drawing from his experience working in Europe and North America.

Front cover of the book building for people.

Eliason shows the potential for new climate-adaptive ecodistricts that address housing shortages while simultaneously planning for climate change. Ecodistricts incorporate social housing, invest in open space, and have infrastructure that adapts to climate change. Eliason also looks at public health, livability, climate adaptation, and quality of life are interconnected. Full-color photos and illustrations show what is possible in ecodistricts around the world.

Go-along techniques inform design

There’s nothing like getting instant feedback as people negotiate the built environment. Go-along techniques inform design because they really get to the key points. Some of the exclusions are only obvious when pointed out and that’s valuable information.

The go-along technique is where researchers walk with the participant and observe the barriers they experience as they encounter them. The dialogue that ensues provides rich information about design – how to do it and how not to do it.  

Image taken from the research paper 

Researchers in Sweden used this method and found there is an ongoing multifaceted exclusion of citizens in the built environment. This is despite current building regulations. Also, it doesn’t meet the aim of inclusion and international conventions. 

However, there are opportunities to change this with knowledge about enablers in the built environment. The researchers point universal design as an important planning variable to bring about change.  

The research paper has a lot of excellent information, much of which planners and disability advocates hear anecdotally. This paper documents the issues well and in detail. 

The necessary enablers

Benches, or seating were the most mentioned during the go-along activities. These are a decisive factor for spending a day in the city centre. People would walk more if they could also sit. 

Access to public toilets was also critical. Finding them, having access, and in some cases, navigating payment systems all pose problems. Again, another factor in visiting the city. 

People who live outside the city centre need flexible mobility systems – public transport, plus being able to use a car and then parking the car. 

Lighting in public places, clear signage and orientation board were also important along with handrails in challenging environments. 

Planning process needs a re-think

The researchers argue that there is an urgent need to rethink the planning processes to account for human diversity. It’s essential to move away from notions of an ‘average’ person or the idea of normal.

There is a gap between what building regulations state as accessible and the the lived experience of accessibility (or inaccessibility).  As the researchers say,

 “The pointing out of the necessary enablers is important knowledge to achieve accessibility also in an overall, entire-city-perspective. The concept and practice of Universal Design is a key to pursuing such a development.”

The title of the research paper is, Is the City Planned and Built for me? Photos highlight some of the key issues experienced by participants. There is a lot of really good information in this paper. 

Co-designing social housing policy

Co-designing social housing policy is a relatively new concept in Australia, so it’s good to see tenants involved in policy development. New AHURI research tackles the issues amid the need for urgent reform of the housing sector. Tenant participation leads to benefits for all involved.

‘For policy co-design methods
to work well, there must be
respect and recognition of the
expertise of all participants
involved in the policy making
process…’

A new three storey housing development still has the chain link fencing around it. Social housing policy.

AHURI’s summary paper of the research acknowledges the role of champions within organisations who must lead the development of the design processes. Otherwise, they are not successful or sustainable. However, they require resources and support for these processes to succeed.

Attracting ‘representative’ tenants is difficult because those with the most complex challenges often cannot spare the time because they are in crisis. If participation programs are online or use written forms, only those who can read will be included.

What’s needed for successful co-design

Other important findings from the research include:

  1. A toolbox of participatory methods is needed for engagement across the diverse population who have varied needs for housing assistance.
An old wooden box with mental handles and clasp.

2. Recognition of expertise of frontline staff is an important but untapped source of potential policy expertise.

3. An ongoing commitment is necessary to resourcing, investing in, and training workforces, and building participant capability and supports for policy co-design. And an evaluation program to confirm what works well, under what conditions and for whom.

The title of the policy summary is, Including social housing tenant voice in policy leads to better outcomes.

The report’s executive summary, Social housing pathways by policy co-design: opportunities for tenant participation in system innovation in Australia has more. Or you can read the full report as well.

Dementia + Urban Planning

Dementia is a medical diagnosis that needs consideration beyond that of health care. Living with dementia is just that – living. Urban planning has a significant role to play in supporting people with dementia to maintain an active life in their neighbourhood. Samantha Biglieri’s magazine article on dementia and planning provides some useful advice.

Around two thirds of the population with dementia live in the community not a residential care setting. How can planners understand and meet the needs of this group?

A row of blue and white apartment units that all look the same.

Dementia is diverse

Dementia is an umbrella term to describe a set of symptoms that affect memory, visual perception, judgement and ability to sequence tasks. People who are neurodiverse or have an intellectual disability, also have similar experiences. When added together this becomes a significant portion of the population needing consideration in urban planning and design.

Designing urban settings for people with dementia provides benefits for others as well. For example, we all appreciate good wayfinding design with the use of landmarks and signage.

The importance of wayfinding

Getting lost and not knowing your way home is a common fear for people with dementia. When intersections and suburban houses look the same it becomes easier to get lost. Based on a UK study, briefly Biglieri suggests the following:

  • A short, irregular grid pattern of streets to create identifiable intersections and allow residents to visualize their travel path.
  • Streets with ample space for pedestrians with wide buffer zones between pedestrian paths, cycling paths and roads;
  • Variated architectural styles within the same development, mixed land-use, designs incorporating diverse styles of street furniture, public art, and vegetation to provide unique landmarks for improved navigation;
  • Signage that uses textual information (‘5 minute walk to the library’) and realistic photos (instead of icons, which can create confusion).
  • Development of memorable landscape features, open public squares, and community facilities.

The title of the article is, Dementia + Planning: Expanding accessibility through design and the planning process.

Age friendly cities toolkit

The World Health Organization has updated their resources on age-friendly cities and communities and added a toolkit. In 2007 the Age Friendly Cities and Communities (AFCC) program was rolled out. A Global Network of Age-Friendly Cities followed in 2010. The strength of the program was an early form of co-design with older people in local communities. That is, it promoted a bottom-up process with top-down policy support.

The guide has suggestions for meaningful engagement of older people in creating age-friendly environments. It includes detailed examples of existing national AFCC programmes, and practical steps for creating or strengthening such a programme. The vision is for all countries to establish a national AFCC programme by the end of the UN Decade of Healthy Ageing (2021–2030).

The toolkit is a separate set of resources to the guide.

Front cover of the toolkit with lots of different icons depicting all the aspects of a community with trees, buildings, parks and people in an age friendly city.

The glossary lists all the words and labels used for older people and is a useful resource in itself. As with many official guides there are a lot of words and explanations about the history and ideas. The eight domains of action are the same as the 2007 version of the guide. The Framework for implementing national programmes is in section 3.

You can access all the relevant documents and information on the WHO’s National programmes for age-friendly cities and communities web page. If you want the free toolkit you will need to sign up to get it.

A Global Network of Age Friendly Cities

There are more than 1400 members of the Global Network, and looks like it will continue to grow. The network acts locally to encourage full participation by older people in community life and active ageing. The program is an important step in meeting the goal of the UN Decade of Healthy Ageing. Setting the scene for improved participation by older people benefits everyone. What’s good for older people is good for all people.

The Age Friendly Cities and Communities program puts older people at the centre and covers all aspects of life. It’s where policy meets people. The vision is that older people can transform themselves by transforming the environments in which they live, work and play.

Global roadmap for healthy longevity

When we use the phrase “design for all ages” it usually means “let’s include older people as well”. How did they get left out in the first place? The concepts underpinning universal design aim to overcome this division of ages. Many research articles address the issues, but community attitudes are slow to change. The Global Roadmap for Healthy Longevity is yet another publication promoting the need to be (older) age-friendly. It takes a global view with case studies and recommendations. 

Chapter 5 of the roadmap focuses on physical environment enablers. These include housing, public space and infrastructure, transportation, climate change and digital access. There’s very little new information in this chapter, but it brings together international research for useful recommendations.

A circle of six different coloured rings each with a key actor for an all of society approach to healthy longevity.
Six key areas of collaboration are needed.

Collaboration is needed at all levels including non government and local community organisations, the private sector, researchers and families. 

One of the key recommendations is taking a universal design approach and involving people in design processes. There is more emphasis on communities getting involved in the solutions. Strategic action plans for ageing societies exist in many countries, but few are heeded. That’s because they are viewed as being for a single sector or age group. Therefore collective action is needed. 

The Global Roadmap for Healthy Longevity is not just about older people. It recognises that all ages need to be considered, for younger people will eventually get older. It is a comprehensive publication. Here is a sample of findings from Chapter five. 

Housing

“Finding 5-1: Housing that encourages independence, social integration, and mobility is a key factor in older adults’ ability to realize healthy longevity, but the availability and affordability of this type of housing are limited, especially for those with limited financial resources.”

Walkability

“Finding 5-3: Intentionally designed public spaces and built environments can play an important role in influencing healthy longevity. Creating opportunities for mobility, walkability, access to green space, and social engagement can enhance the lives of older people and reduce mortality and morbidity.”

Finding 5-4: Public infrastructure, such as sidewalks, bike lanes, and well-lit streets, can influence the usability of an area and adults’ perception of safety.”

Transportation

“Finding 5-5: Safe and accessible transportation options can give older adults the opportunity to enjoy independent mobility around their community instead of avoiding social activities and becoming isolated and lonely.”

Information and communications technology

“Finding 5-6: Access to broadband internet is integral to many aspects of society. Low-income and rural households are especially likely to lack broadband access, which greatly influences their equitable access to other resources and their ability to work remotely and stay connected to social networks.”

Global Roadmap for Healthy Longevity is published by National Academies of Sciences, Engineering, and Medicine. 2022. Global Roadmap for Healthy Longevity. Washington, DC: The National Academies Press. https://doi.org/10.17226/26144. The full publication is available for download. 

 

Our Streets: Dangerous by Design

The Dangerous by Design report from Smart Growth America has some interesting statistics about road deaths. This 2022 report differs from previous reports because it captures the behaviours of people during a pandemic. People walked more and drove less, but there were more road deaths. The report examines why.

“Seeing driving go down while deaths went up should call into question the long-held belief that traffic fatalities are inextricably linked to the amount of driving.”

Front cover of Dangerous by Design Report.

Conventional wisdom among policymakers and transportation professionals is that traffic fatalities are inextricably linked to the amount of driving. But the decrease in driving during the pandemic meant less congestion and a significant increase in speeds. Therefore more people were killed. Consequently, speed is the key factor.

Smart Growth America claims that too many transportation agencies and decision makers have been “asleep at the switch”. Their incremental changes to improve safety have not made any positive difference overall.

Those in power, “will have to unwind the deeply embedded, invisible yet powerful emphasis on speed, which is completely incompatible with safety.”

Two ambulance officers push a patient into the ambulance.

The Dangerous by Design 2022 report has several recommendations in terms of policy and design. The guest supplements provide practical experience and add depth to the report. The bottom line of the report is that we have to choose between speed and safety.

Walking and wheeling

The report has a sidebar about “walking” and inclusive language. Of course, some people cannot walk and that is why the term “pedestrian” is used throughout. People using mobility devices are considered pedestrians. However, they are not separated from people using other devices such as skateboards. Consequently, data are difficult to assess in terms of people with disability.

An engineer’s perspective

Charles Marohn writes in a guest supplement that engineers start the process by using the values of their profession. They don’t stop to consider their values might be questioned by others. It’s about standard practice. He says no-one asks questions about speed in proposed road and street designs. Engineers might claim they are not in control of how fast people drive, but Marohn questions this “excuse”. He believes they have a duty to consider it.

Accessible and inclusive cities: case study

The research team with the Mayor (standing).
Bunbury research group

Talking about universal design is all very well, but it takes collective action to make it happen. Collective action for accessible and inclusive cities requires everyone to get on board and work together. And “everyone” means governments at all levels, urban planners and designers, construction companies, contractors and tradespeople. Everyone also means citizens and this is where co-design methods come in. 

Two case studies form the basis of a research paper on two regional centres in Australia. One is in Geelong in Victoria and the other in Bunbury, Western Australia. The authors describe the collaborative and action oriented process in both studies. 

A note of caution. Many local governments have little power over developments that not funded by them limiting what they can achieve. Private and commercial developers can legally challenge any requirements beyond the building codes. 

Recommendations for both centres emerged from the research process. The key recommendation is to use a co-design and co-research process. The authors take a universal design to the whole process and recommendations. They also call for enhanced standards including mandating co-design. 

The title of the paper is, Accessible and Inclusive Cities: Exposing Design and Leadership Challenges for Bunbury and Geelong. It is open access. 

Two of the authors, Adam Johnson and Hing-Wah Chau, were speakers at the 4th Australian Universal Design Conference. Papers were published by Griffith University.  

From the abstract

This article compares research identifying the systemic barriers to disability access and inclusion in two regional Australian cities. We discuss some of the leadership and design challenges that government and industry need to address to embed universal design principles within urban planning, development.

In Geelong, Victoria, the disability community sought a more holistic and consultative approach to addressing access and inclusion. Systems‐thinking was used to generate recommendations for action around improving universal design regulations and  community attitudes to disability. This included access to information, accessible housing, partnerships, and employment of people with disability.

In Bunbury, Western Australia, a similar project analysed systemic factors affecting universal design at a local government level. Recommendations for implementing universal design included staff training, policies and procedures, best practice benchmarks, technical support and engagement in co‐design.

Universal design and local government

Three children, each a wheelchair user, are enjoying the spinner in the playground: a universal design.
Children enjoying the spinner in the playground

Here is an earlier paper from Adam Johnson who used Bunbury in Western Australia as a case study for his presentation at the UD2021 Australian Universal Design Conference. Bunbury set itself an aim, and a challenge, to be the “Most Accessible Regional City in Australia”. Adam explained how he used participatory action research (PAR) methods to meet Bunbury’s challenge. Universal design in local government means involving the people who are the subject of the research. In this case, people with disability and older people. 

PAR has three principles: 

    • The people most affected by the research problem should participate in ways that allow them to share control over the research process
    • The research should lead to some tangible action within the immediate context
    • The process should demonstrate rigour and integrity. 

Adam recruited 11 co-researchers to work with him: 6 people with disability, 3 family carers, and 2 support workers.

Local government is where the ‘rubber hits the road’. Local government is best placed to work with residents and understand the context of where they live, and it means they can be innovative with solutions tailored to local needs. 

The research project had a positive impact:

– Greater alignment between policies and practices at the City of Bunbury with universal design.
– Co design panel created informing many current infrastructure projects.
– Universal design standards adopted.
– Staff and contractors trained in Universal Design.
– $100,000 per annum allocated for auditing and retrofitting

The project was undertaken with a three year industry engagement scholarship with Edith Cowan University. The title of Adam’s presentation is, Universal design in local government: Participatory action research findings.