Smart Cities for All Toolkit

cover of Smart Cities for All Toolkit.How smart can a smart city be? ‘Smart’ is everything from the footpath to the website. So not so smart if it doesn’t include everyone and join the dots between all the factors that make a city a city.  With digital transformations happening worldwide, the aim of the Smart Cities for All Toolkit is to eliminate the digital divide and improve urban environments for everyone. 

The main part of the toolkit, the Inclusive Innovation Playbook, is detailed and aimed at a policy and planning level. Stakeholder participation and inclusion is an essential theme. Case studies assist with understanding. There is a helpful checklist at the end of the Playbook.

There’s a lot to digest, but this means it isn’t a cursory overview with simplistic solutions. It goes much deeper than a digital accessibility checklist. This is about joining the dots across city assets and leveraging them for everyone’s benefit. Other sections of the toolkit cover: 

    • Toolkit Overview
    • Guide to adopting an ICT accessibility procurement policy
    • Implementing priority ICT accessibility standards
    • Communicating the case for stronger commitment to digital inclusion in cities
    • Database of solutions for digital inclusion in cities

“The toolkit supports a range of organizations and roles related to Smart Cities, including government managers, policy makers, IT professionals, disability advocates, procurement officials, technology suppliers, and developers who design Smart City apps and solutions.

Each of the tools addresses a priority challenge identified by global experts as a barrier to the digital inclusion of persons with disabilities and older persons in Smart Cities.”  See also Smart Cities for All: A Vision

James Thurston of 3Gict came to Sydney in 2019 and discussed the issues and solutions in his keynote presentation in the video below.

5 Pillars of a Smart City

Head and shoulders of James Thurston. He is wearing a light blue shirt and glasses and smiling to the camera.James Thurston is G3ict’s Vice President for Global Strategy and Development. He previously worked for Microsoft, so he knows the territory well. His keynote presentation at UD2021 Conference showed that technology is improving but it’s not inclusive. Cities have to do a lot more if we are to meet the challenges of the digital world.

He lists the five pillars as:

      1. Strategic Intent: inclusion strategy and leadership
      2. Culture: citizen engagement and transparency
      3. Governance & Process: procurement and partnerships
      4. Technology: Global standards and solution development
      5. Data: Data divide and solutions

Connect me to my car

Self driving vehicle on the road.Gerard Goggin has written a thoughtful piece on the issue of automated vehicles and how they might, or might not, be a boon for people with disability. The value of automated vehicles for people with disability is often mentioned in articles related to this technology, but will that value be realised? The article raises some important points about the depiction of disability and how it is communicated and how that plays out into the world of technological development. Goggin covers “blind driving”, developments by Google and Waymo and more. Mentioning the inclusion of older people and people with disability as good news stories is insufficient to put these users at the centre of designs. Written in academic style but important thinking going on here. The title of the article is, Disability, Connected Cars, and Communication.

Introduction: In this article, I take up a highly visible theme in discourses, experimentation, and manufacture of connected cars and autonomous vehicles: disability. I analyze the leading ways in which this new kind of technology is imagined for particular users with disability, as in the highly publicized case of Google’s pilot driverless vehicle promoted as a boon for blind people and those with vision impairments. Then, I try to stand this kind of framing of connected-cars-as-good-for-disability on its head, and discuss the implications for questions of emerging social technology, equality, diversity, and design. Reflecting on this analysis, I look at what disability tells us about connected cars, and, indeed, how we might rethink communication and technology.

Note: Gerard Goggin co-authored a book, “Disability in Australia: exposing a social apartheid”. Written in 2005, it is still relevant today. It can be bought online or accessed through the National Library of Australia.  

 

Australia’s Digital Inclusion Index

Front cover of the Digital Accessibility Report.The international Digital Accessibility Rights Evaluation Index (DARE) rates Australia as 71 points out of 100. Apparently this makes us 12th in global rankings with an implementation ranking of 10th. The index takes Australia’s laws and regulations, policies and programs, and capacity to implement inclusive technology into the scale. It seems Australia has full capacity to implement, but has only just passed the halfway mark in actual implementation.

More detail is available on the G3ict website. You can also see the score of other countries. Oman has the top overall global ranking of 81 points.

G3ict has also produced a report with more detail. “The report gathers insights from the survey by Level Access in cooperation with G3ict on the current state of accessibility in organizations as undertaken by 550 professionals from organizations of all sectors. The high number of responses shows the considerable interest for trends in accessibility implementation. Readers are encouraged to go through the detailed results of the survey and compare them to their own experience to help advance their own endeavors and the accessibility profession at large.”

10-step guide to queer UX

smoke swirls of rainbow coloursThe concepts of universal design are expanding to encompass marginalised and disenfranchised groups in our community. In the article A 10-step guide to queer UX, there is a nice quote “There’s nothing revolutionary about technology if it is only for a limited number of people.” Making products and places more accessible for gender non-conforming and trans folk is also making them more welcoming for everyone. Roniece Ricardo writes about her observations and interaction with software as a queer gender non-conforming woman. She makes ten points:

    1. Allow users to change or write in their own gender
    2. Consider not having users specify gender
    3. Allow users the choice to hide or display identifying information from profiles
    4. Don’t assume anything about gender presentation
    5. Don’t assume your user’s pronouns
    6. Be careful with your marketing materials
    7. Don’t make assumptions about who your users date (or don’t)
    8. If you are making a niche product, receive actual feedback from the people in the niche
    9. Be mindful of regionalisation
    10. Diversify your staff.

For more detail on these ten points go to the article on the FastCompany website.    

Online Accessibility Toolkit

Foyer of a public building looking towards the front entrance. A reception desk is in the foreground. Online accessibility toolkit.The National Disability Authority, which funds the Centre for Excellence in Universal Design in Ireland, has produced an online Accessibility Toolkit that is targeted towards services, both public and business. The landing page has a list of topics that you can look at individually with the dropdown menu. Or you can download a Word version to get the whole thing. 

This accessibility toolkit will help make your services, buildings, information, and websites more accessible to customers with disabilities. Each of the sections below on the website has a dropdown window with all the relevant information.

Commit to providing accessible services

Provide disability equality training to staff

Consult customers with disabilities

Develop an Equal Status Policy

Consider accessibility when procuring

Include accessibility in a Customer Charter

Appoint an Access Officer and Access Team

Make your services more accessible

Make your buildings more accessible

Plan safe evacuation for all customers and staff

Make your information more accessible

Make your websites more accessible

Accessibility Statement Template

 

Automation and universal design

Wall-e robot. Yellow cube body with eyes mounted on top and robot arms and wheelsAs technology races ahead we need to be thinking quickly about policy development, and ethical questions related to artificial intelligence and the level to which it can affect our lives for good and perhaps not so good. Monash University has produced an 11 minute video in which several speakers have their say on the topic of automation and artificial intelligence. Good points are made from both an ethical perspective and a practical perspective. One point not mentioned is whether all such technology will be inclusive for all users.

Norway universally designed by 2025 – Update

Top half of the front cover of the Norway Universally Designed 2025. The graphic is various shades of blue with a woman operating an automatic teller machine.The Norwegian Government has taken the principles of universal design and applied them across all policies to create maximum inclusion. This makes everyone responsible for inclusion at every level – in the built environment, outdoor areas, transport, and ICT. Here is an update to “Norway Universally Designed by 2025”.

In 2008, the Ministry of Children, Equality and Social Inclusion, launched its first Action Plan 2009-2013  with the goal of a universally designed Norway by 2025.

The focus on was on people with disability, accessible built environments and minimising discrimination. The plan covered the actions of the public service and all ministries. “The Government’s work is based on universal design. Universal design is an expression of a value put on equality by society.”

In 2010, Norway amended its Planning and Building Act, among others, to include universal design. The plan is to take a staged approach to upgrading public buildings and spaces. 


Picture of the front cover of the Norway Universally Designed Action Plan.The Delta Centre was given responsibility to coordinate the actions in Norway’s 2015-2019 plan in 2016. This plan is more comprehensive and covers ICT and communications to a more detailed level. This is in recognition of how we are becoming more reliant on digital applications.

Olav Rand Bringa provided extra insights at the 2018 UDHEIT conference in Dublin. The title of the paper is, From Visions to Practical Policy: The
Universal Design Journey in Norway. What Did We Learn? What Did We Gain? And What Now?

Bringa outlines the remaining barriers to implementation along with the successes.