Category: Practice Guidelines for built environment

Inclusive building design: a guide

Talking about inclusive built environments is easy, but how do you do it well? With different stakeholders involved in the design and delivery of a project, how do you get them to join up their thinking to approach projects with the same inclusive mindset? An inclusive building design guide focused on the processes is the way to do it.

The Royal Institute of British Architects (RIBA) created an Inclusion Charter in 2020. One of their commitments was to embed inclusive design in all projects. But architects cannot work in isolation – all stakeholders need to take on an inclusive mindset. As an extension to their Charter, they created the Inclusive Design Overlay to the RIBA Plan of Work. It seeks to bring all stakeholders on board for every part of the project.

“The role our built environment has on each and every person’s life cannot be overestimated. This Inclusive Design Overlay provides a consensus across built environment professions for how we accelerate inclusion and value diversity.” Robbie Turner, Director of Inclusion and Diversity, RIBA.

Front cover of the RIBA Inclusive Design Overlay showing a montage of nine different groups of people.

Twenty-five different built environment professions provided insights and best practice content for the overlay. The inclusive design tasks apply to the client, project management team, design team, construction team and asset management team.

There are three core parts: the Client Team, the Design Team and the Construction Team. In addition, they recommend having an inclusive design consultant, or champion, with specialist inclusive design expertise. As Australian access consultants know, the earlier they are consulted the better. So it is good to see RIBA encouraging involvement from the outset of the project. The overlay also encourages the project team to look beyond building regulations.

Good design must be fundamentally inclusive just as it should be sustainable and resilient. Inclusive design should be elevated to the same level as sustainability.

A man in a white hard hat and hi-vis vest is on a large monitor in an office. Four people are watching him. RIBA inclusive design overlay.

The overlay details the roles of each team and stages of work. It begins with setting the project brief and budget through concept design, construction and handover to asset managers. There are separate sections for each of the key teams and what they should do and understand at each stage.

Enablers

The document includes a section on inclusive design enablers. These are actions that support the development of an inclusive design strategy, and implementation of inclusive design across the delivery of a project. Each sub-section has clear information on the diversity of the population and different levels of capability, and how to approach them in design and construction processes.

Access the document by visiting the landing page on the RIBA website, which will give you an overview as well.

Editor’s note: In the UK they use the term “inclusive design” where other countries use “universal design”. The goals and actions are the same.

Design guide for active travel

This design guide aims to improve infrastructure for people wanting to walk, cycle, scoot, and ride mobility devices. That means anyone and everyone who is not a driver of a motor vehicle. This is part of the ACT Government’s policy is to support active travel.

In the Canberra context, unless designated, all paths are shared by people walking, wheeling, cycling and using mobility aids.

Few people fully understand road rules, which is why design treatments must indicate that pedestrians have priority.

A diagram of an intersection taking from the Design Guide .

People using mobility devices and older people are given the label of “vulnerable” pedestrians. This is default language in transport jargon, but serves, unfortunately, to reinforce stereotypes. In reality, all pedestrians are vulnerable compared to motor vehicles.

When all pedestrians are incorporated into designs, we should just talk about “pedestrians walking and wheeling”. And with a Safe Systems Approach there should be no delineation between who is safer than whom.

Movement and Place framework

The Movement and Place framework together with a Safe Systems approach puts people into the centre of the frame. The lens has always been on vehicle traffic flows and the convenience and economics of reducing traffic delays. If we are to have active travel really happening, we have to re-think this priority.

The Design Guide is comprehensive and serves as a “how-to” tool for transport planners. It covers:

  • principles of safe design
  • street types
  • walking
  • cycling and micromobility
  • intersection principles and elements
  • signalisation
  • pedestrian and cycling provision at intersections
  • public transport
  • intersection guidance
Photo of a cycle path from the ACT Design Guide.

The title of the 63 page guide is, Design Guide: Best practices for urban intersections and other active travel infrastructure in the ACT.

Images are from the Design Guide.

Access Audit Handbook

The Royal Institute of British Architects has updated their Access Audit Handbook in conjunction with the Centre for Accessible Environments. Access auditing is an evolving concept and means different things to different people. Some take it as being compliant with a standard while others consider aspects beyond compliance.

The Access Audit Handbook is priced at £40.00 from either the Centre for Accessible Environments or the Royal Institute of British Architects.

Fortunately, the Ergonomics in Design for All Newsletter explains the content of the document. In doing so, the newsletter provides an synopsis of some of the key concepts in the handbook.

Front cover of the access audit handbook.

Similarly to Australian Standards, British Standards only apply to people with disability and do not cover any other groups in terms of access and inclusion. This is despite other groups who fall under anti-discrimination law. The handbook addresses some of these gaps. For example:

Faith spaces, prayer facilities, features relating to women’s safety and their well-being, including pregnancy and menopause, baby feeding and changing, and non-gendered sanitary and changing facilities.

A woman cradles a new baby in her arms. They are both white skinned.

There is guidance on neurodiversity and reducing sensory overload, anxiety and stress, such as quiet rooms. Designers are asked to plan logical wayfinding with straight lines, and create curves rather than corners.

Technology is evolving on building accessibility, space and wayfinding, and auditors need to keep up with these developments. Lift destination control systems are a case in point where people no longer press a button for their floor. The central control system can be very confusing where there is a bank of lifts.

Case studies

The handbook recommends engaging with building users for insights into the level of accessibility and to keep them engaged throughout the project. There are six case studies: a theatre, a zoo, a parish church, a university science lab, and an outdoor space. The case study of an inaccessible heritage town hall shows how to create an accessible community building.

The handbook has 32 checklists for the external environment, internal building space, management and communication.

Thanks to Isabella T. Steffan and Ergonomics in Design for All for the content of this post.

Accessible fitout case study

The Centre for Accessible Environments in London has been providing access advice for many years, many of them heritage buildings. As a not-for-profit, their aim is for more mainstream buildings to be accessible and inclusive. They got the chance with the office space for the Royal College of Occupational Therapists (RCOT). The Centre for Accessible Environments (CAE) website has an overview of the work they did on this building.

The image shows the accessible shower room prior to the refit. The design is based on a public standard and looks very clinical.

Image from the CAE website.

A shower room designed in a clinical style. There are lots of grab rails and other equipment. It is all dark grey and white.

The building accommodates around 90 staff across four floors with meeting rooms on the ground floor. This floor had level access, powered doors, and an accessible shower room that looked like a hospital room. Not what CAE would consider gold standard.

The image shows the same wheelchair accessible shower room but with improved colour aesthetics. While this might meet British Standards, Australian access consultants might take issue with some aspects. The placement of the mirror, for example.

Image from the CAE website.

An accessible shower room with a fitout to standards but some aesthetics in terms of colour.

The outcome of CAE’s involvement is that the fit-out of the shower room looked less clinical despite the considerable amount of specialised equipment and features. The overall success was the focus on detail such as the amount of pile in a rug.

Quiet spaces and soundproofing and height adjustable desks are also part of the fitout. CAE’s access consultant also acknowledge that flexibility of space is essential. “Until people use a building following a redesign, you don’t know if it’s going to meet the needs of everyone.

The title of the article is, Design appraisal & audit helps RCOT turn office into profitable asset. There is more information on this fitout including the staff kitchen. Check out some of their other case studies.

Note that the website has the Recite me app that is easily activated with the mouse. You can turn this off at the right hand corner of the website.

Age friendly cities toolkit

The World Health Organization has updated their resources on age-friendly cities and communities and added a toolkit. In 2007 the Age Friendly Cities and Communities (AFCC) program was rolled out. A Global Network of Age-Friendly Cities followed in 2010. The strength of the program was an early form of co-design with older people in local communities. That is, it promoted a bottom-up process with top-down policy support.

The guide has suggestions for meaningful engagement of older people in creating age-friendly environments. It includes detailed examples of existing national AFCC programmes, and practical steps for creating or strengthening such a programme. The vision is for all countries to establish a national AFCC programme by the end of the UN Decade of Healthy Ageing (2021–2030).

The toolkit is a separate set of resources to the guide.

Front cover of the toolkit with lots of different icons depicting all the aspects of a community with trees, buildings, parks and people in an age friendly city.

The glossary lists all the words and labels used for older people and is a useful resource in itself. As with many official guides there are a lot of words and explanations about the history and ideas. The eight domains of action are the same as the 2007 version of the guide. The Framework for implementing national programmes is in section 3.

You can access all the relevant documents and information on the WHO’s National programmes for age-friendly cities and communities web page. If you want the free toolkit you will need to sign up to get it.

A Global Network of Age Friendly Cities

There are more than 1400 members of the Global Network, and looks like it will continue to grow. The network acts locally to encourage full participation by older people in community life and active ageing. The program is an important step in meeting the goal of the UN Decade of Healthy Ageing. Setting the scene for improved participation by older people benefits everyone. What’s good for older people is good for all people.

The Age Friendly Cities and Communities program puts older people at the centre and covers all aspects of life. It’s where policy meets people. The vision is that older people can transform themselves by transforming the environments in which they live, work and play.

London Street Accessibility Tool

The City of London Street Accessibility Tool is like an educational access audit report. It shows street designers how street features impact on the different needs of pedestrians. The focus is on people with mobility impairments and wheelchair users, which means everyone wins.

The tool recognises that there are sometimes competing needs: what’s good for one group might not be good for another. Co-design is the best way to find the trade-offs to prevent unintended exclusion.  The tool comes in three parts: two Excel spreadsheets and a PDF downloadable from the City of London website.

A photo showing a footpath lined with black bollards with white tops from the Street Accessibility Tool.
Road and footpath image from the City of London Street Accessibility tool.

Two photos from the “Instructions for Use” PDF document.

Doing the analysis

The PDF document begins with a table of different pedestrian types with and without assistive mobility devices. They cover mobility, sensory and neurodiverse conditions. There are three steps for using the tool.

The case study for the tool is London Wall, a street in London. A 500m long section is analysed for accessibility and is split into six sections. Each section has detailed access advice for improvements with photographs overlaid with dimensions and text to illustrate issues.

Down to the detail

The first spreadsheet has detailed dimensions, colours, and placements for elements such as tactiles, street furniture, and kerbs. All the necessary technical detail is here. 

What pedestrians said

The second spreadsheet is a route analyser and has a column of photos with user feedback about the issues they see. The feedback sheet highlights the “why” of planning and design. It provides insights for planners and designers in a way that that is missed in 2D drawings.

The direct quotes from people with disability provide the necessary insights for planners and designers. However, those responsible doing the actual construction should also have this information. All the access planning and designing goes awry if the “why” isn’t understood by all involved. 

Here are two quotes from the spreadsheet on route comments:

I feel quite wary. This is an unmarked crossing as far as I can see, I can’t see any wait signs. Somebody has stopped for me I can see a cyclist, I’m now onto some more tactile paving, this is the sort of crossing I am totally unfamiliar with. Person using a white cane

This is all fine but the paving stones are a little even so I’d be looking down and watching my speed so I don’t knock into one. Person using a wheelchair

A page of photographs of a section of London Wall in the City of London Street Accessibility Tool.
A page from the London Street Accessibility Tool

Ross Atkin Associates and Urban Movement for the City of London Corporation developed The City of London Street Accessibility Tool (CoLSAT).

Safe public spaces for girls

Public spaces aren’t equal places. That is, some people don’t feel safe or welcome in particular places. It seems this is the case for teenage girls. According to some Swedish research, public spaces aren’t used equally by girls and boys. So creating safe public spaces for girls is a challenge for urban and landscape designers. 

A night time image of a swing set comprising large rings. They are illuminated in purple and blue.
Swing Time – Höweler+Yoon. Photo by John Horner

Until the age of seven, boys and girls use public facilities, such playgrounds, on an equal basis to boys. According to a 2020 Girl Guides UK survey, 62 percent of girls aged 11-21 years said they didn’t have an outdoor sport or facility they felt safe to use. What would encourage them to go out? Safer places, less catcalling and more things to do they said. 

Teenage invaders?

Girls like to use swings but they are placed with the equipment for young children. If teenagers use them they are seen as invaders – not welcome. Branko Miletic in Architecture and Design magazine says,

“Come to think of it, teenagers are seen as invaders in most public spaces: they are too old for playgrounds, don’t have the money for malls or cafes, and also run the risk of harassment in public facilities overrun by boys and men. But they also yearn for physical activity and movement, connecting with friends, having fun conversations, walking and biking, and indulging in sports and games at their own pace, without being judged or commented upon in a public space.”

Multi-use areas such as skate parks, basketball courts and kickabout areas are designed for ‘young people’. However, boys and young men tendt to dominate these areas. Boys tend to dominate single large spaces while girls are more comfortable in broken-up spaces. In terms of seating, boys want to watch the action while girls like to face each other to talk. 

Ask the girls

The answer, of course is to involve girls in the design process. Ask them what they want in a public space. A local authority in Sweden together with architects constructed a model designed with girls. The design revealed a preference for places with colour, sitting face to face, protected from weather, and to see without necessarily being seen. 

Public spaces must cater for all ages. It’s not just about physical activity, it about social interaction and feeling safe. It would be interesting to do a similar study with older people so we can create intergenerational spaces too. 

The title of the article in Architecture and Design is, Designing safe public spaces for teenage girls.

 

Singapore’s Universal Design Index

Singapore embraced universal design principles in their building code in 2006. The government recognised the importance of designing buildings and homes for everyone. Similarly to other nations, Singapore’s population is ageing and some thoughtful planning was needed. Singapore’s universal design index is an assessment tool with star ratings for user-friendliness.

For building designers aiming to go beyond Australia’s minimum standards, this guide has specific design information to help. Plain language and lots of photos make this an easy to read document.

Front cover of the Guide to universal design index.

Singapore’s Universal Design index (UDi) guide assists architects, designers and building owner to understand the framework, procedure and applicability of the UDi. It has explanatory notes and photo examples that aid awareness and understanding. The guide is published by Singapore’s Building and Construction Authority. It builds on other universal design guides, and the Code on Accessibility in the Built Environment.

It’s about being user-friendly

I took this photo of a sign at Gardens by the Bay in 2016. It is an attempt to show that universal design is not just about disability. Editor.

Sign showing symbols for wheelchair access and baby stroller access

The UDi provides indicators on the level of user-friendliness for each key user groups. The specific user groups are people with disability, older people, families with young children and expectant and nursing mothers.

The four key user groups: people with disability, older people, families with young children, expectant/nursing mothers.
User Group graphic from the Universal Design Index.

The guide is a building assessment tool with star ratings. The aggregate level of user friendliness across the user groups provides the Universal Design Index rating. This indicates the level of universal design implementation achieved.

A chart showing a five star rating from one indicating minimum compliance, to five indicating all groups considered.
User-friendliness rating scale as shown in the UDi guide.

And there is detail

This comprehensive guide has specific design details on circulation, wayfinding, sensory impairments, sanitary facilities and elder-friendly rooms, residential features, hotels, serviced apartments, and more. Some of the photos, such as sanitary facilities, and hotel rooms, look very disability-specific, but there are some good design ideas too.

In essence it is a relatively easy to read building guide presented as a self-assessment tool. It covers every design element you can think of in public buildings and residential settings. It’s also an exemplar of plain language that other guides could follow.

Dementia and Planning

An older man sits with his back to the camera in a cafe. Urban planning for dementia allows people to get out and about.Most people living with dementia live at home in the community, not in a facility. Dementia develops over time and people experience it differently. With the right supports they can live independently for several years after diagnosis. Thoughtful urban planning and design is part of the web of community supports. Samantha Biglieri discuses dementia and planning in her short article.

The title of the article is, Dementia and Planning: Expanding accessibility through design and the planning process. It covers walkability and land use strategies, wayfinding, and urban design for comfort and safety. Unique landmarks in the form of street furniture and public art can go a long way in orientating everyone.

Planning specifics

Biglieri makes the following suggestions:

    • A short irregular grid pattern of streets to create identifiable intersections.
    • Streets with ample space for pedestrian with wide buffer zones between pedestrians, cyclists and motorists.
    • Variated architectural styles within the same development. Vary the landscape to provide unique landmarks. This includes mixed land-use, different styles of street furniture, public art and vegetation. 
    • Development of memorable landscape features, open public squares and community facilities that promote social interaction and a sense of belonging. 

Summary

Contrary to popular belief, over two thirds of Canadians with dementia live in the community as opposed to congregate living. This begs a question that has not been adequately explored in planning practice or academia: How can we as planners who deal with land-use, community design, and public consultation every day, understand and meet the needs of people with dementia (PWD), who are citizens just like everyone else? After examining existing work on the relationship between the built environment and PWD, I argue a dementia-specific approach to planning practice and research is needed in the Canadian context. 

 

Equity and Inclusion by Design

Diversity, equity and inclusion is easy to talk about, but how do you make it happen? Society and businesses make commitments to the concepts, but it needs more than policies. The WELL Building Standard is about diversity, equity and inclusion by design within the built environment.

The WELL Building Standard is a building certification that focuses on human health and wellness. The assessment method encourages active lifestyles, and building features such as natural light and good air quality. The Standard includes a set of strategies focused on improving quality of life through the design. The Standard now includes the The WELL Rating™.

Jack Noonan writes in Sourceable that when we design for inclusivity, everybody benefits. Two hundred advisors from 26 countries devised the The WELL Equity Rating™. This rating framework is designed to help organisations meet their diversity, equity and inclusion goals.

The WELL Equity Rating™ was developed through a design thinking approach. This included problem solving in collaboration with people from marginalised groups.

Coloured chart of the WELL Building Standard listing, Air, Water, Nourishment, Light, Fitness, Comfort, Mind

The WELL Rating™ gives organisations a framework to improve access to health and wellbeing and address diversity, equity and inclusion. It contains more than 40 features spaning six action areas:

  • User experience and feedback
  • Responsible hiring and labour practices
  • Inclusive design
  • Health benefits and services
  • Supportive programs and spaces
  • Community engagement
High rise building atrium looking down the levels that all look the same.

Find out more on the WELL Equity Rating™ website.

WELL also addresses topics such as housing equity, modern slavery and issues of domestic violence. A new feature for the next edition will include colonisation and acknowledgement of traditional custodians of the land on which we live work and play.

The title Noonan’s article is, Driving Equity and Inclusion Through Better Design and Practice.

Accessibility Toolbar