Getting out and about is part of staying active and connected within the community, but some people find that more difficult than others. Inner Sydney Voice has an article explaining the 8 Goals of Universal Designand how they can be applied in the urban environment. The examples given are not exhaustive, but do help with thinking about including everyone. The 8 Goals of Universal Design extend the concepts of the classic 7 Principles of Universal Design that are most often quoted in academic articles. You can download the PDF of the article.
The 8 goals are: Body Fit, Comfort, Awareness, Understanding, Wellness, Social Integration, Personalisation, Cultural Appropriateness. They were devised by Steinfeld and Maisel (2012).
People with Down syndrome sometimes experience space in public and home environments in a different way to others. A study in Belgium of people with Down syndrome and building design revealed some interesting results.
For example, the separation of spaces is not always clear if there is no architectural delineation. Participants showed a preference for brightness, large windows, and illuminated objects and surfaces.
Privacy of space was also important, particularly quiet space. Familiar landmarks and furniture were also important. The discussion section of the paper provides more insights that could help designers consider the intellectual perspectives of users, and not just for people with Down syndrome. The paper also makes links to universal design.
The Building and Construction Authority in Singapore has updated its Universal Design Guide for Public Places – one of the initiatives under their “Action Plan for Successful Ageing”. The document is structured into chapters, each dealing with a particular aspect of the built environment such as arrival at the building, and wayfinding and information systems.
As followers of universal design know, designing with people with disability in mind often results in greater convenience for everyone. That’s why we need businesses to think about inclusive retail experiences and strategies.
The Australian Network on Disability, and Design for Dignity, with support from Lendlease, and the Commonwealth Bank, produced an excellent resource for retail outlet designers. The key is for designers and retail outlets to understand the level of their missed business by ignoring population diversity. Graphs and statistics are used to highlight the lost opportunities.
The missed business point is clearly made: “It is rare in business or design that organisations set out with “minimum standard” customer experience in mind. Designing to minimum accessibility standards is saying that this group of customers doesn’t deserve the same degree of thought, innovation and insight that is invested in other customers.” Complying to Australian Standards does not make for best practice.
Guides for retailers
The guide is aimed at retail business owners, service providers, shopping centre owners and managers, designers, builders and certifiers. There is also a Design for Dignity microsite with the information in a web-based format with more detail.
Readers are reminded that disability is more than wheelchair users. The use of other mobility devices and communication aids is shown in the graph above.
The diversity of the population is often disregarded in designs. Building code compliance is often considered at the end of the design process instead of integrated at the beginning. This guide helps to show the value of thinking inclusively from the outset.
The business of age-friendly
Many businesses would like to expand their customer base to include older people and people with disability, but not sure how to do it. Utilising a checklist is one way to start thinking about it. Several organisations have produced checklists and other information to help businesses understand what they can do. Much of it costs little or nothing. Here are just three.
COTA TAS has a checklistthat has a rating scale from excellent to needs work. It covers external environments, shop entrances, safety, comfort, and staff training, and much more. It’s nine pages and easy to read.
AgeUK has a more comprehensive document that provides the reasoning behind some of the “Top Tips’. These include telephone interactions, websites, and resolving complaints. The report is based on consumer workshop consultations.
A short paper by Kalevi Rantanen shows how to combine the principles of universal design with the 40 Principles of TRIZ. It gives another perspective on how to apply the principles of universal design in a problem solving context.
The title ofthe paper is, “Homes for Strong Families, Children, Seniors and All Others. How Universal Design, Design for All and Forty Principles of TRIZ Enforce Each Other”. TRIZ is the Russian acronym for “Theory of Inventive Problem Solving”.
The 40 Principles of TRIZ are a list of simple, and easy to learn rules for solving technical and non-technical problems quickly and simply. Studying these existing solutions can inspire people to solve new problems and imagine innovative solutions. They show how and where others have successfully eliminated contradictions. They take us to the proven, powerful recorded solutions contained in the patent database. These 40 Inventive Principles help solve both technical and non-technical problems.
The Norwegian Government has taken the principles of universal design and applied them across all policies to create maximum inclusion. This makes everyone responsible for inclusion at every level – in the built environment, outdoor areas, transport, and ICT. Here is an update to “Norway Universally Designed by 2025”.
In 2008, the Ministry of Children, Equality and Social Inclusion, launched its first Action Plan 2009-2013, which sets the goal of Norway being universally designed by 2025.
In 2010, Norway amended its Planning and Building Act to include universal design. In 2016, The Delta Centre was given responsibility to coordinate the actions in the 2015-2019 plan. This plan is more comprehensive and covers ICT and communications to a more detailed level. This is in recognition of how we are becoming more reliant on digital applications.